MakeMyTrip India — bus cancellation and the refund

Address:	Meerut, Uttar Pradesh, 250002
Website:	www.makemytrip.com

Hi,
Booking id booking id nu[protected]

This is to keep you posted that the bus was cancelled from the starting point by the bus operator (Upsrtc) as stated for some technical issue bus was cancelled for today or some more day. I just request you to please refund the money back.

I have sent mail and the voice complain also bus mmt give me a response bus was not canceled and i'm giving you the gps location. Picture at the place i was there bus was not running[protected].

I received the below mail

Customer by email (Roki sarnakar) (24/07/2017 02.40 pm)
Hi,
Pfb the booking id
Makemytrip e-ticket for booking id nu[protected]

On jul 24, 2017 12:00 pm, "makemytrip" wrote:
Auto-response by (Administrator) (24/07/2017 12.00 pm)
Dear customer,

Thank you for contacting makemytrip.com.

A reference id[protected] has been assigned for your query.in order to enable us to serve you better please do not change the subject line containing the reference id when replying to this email.

If you have already made a booking and have not mentioned this booking id on the email, please reply to this email with the booking id and your registered email id/phone number.

Please expect a reply from our end within 24 hours. We will try to get back to you as soon as possible.

If you are travelling within 24 hours, please call us on our toll free number at[protected] or +[protected]From networks in and outside india).


As part of our continuing endeavour to make your travel hassle-free and provide a faster resolution, we provide you with a range of online services to manage your booking. Click here to manage your booking.
• change of itinerary
• baggage allowance
• airline numbers
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• refund status and much more (Features vary with domestic flights, international flights, hotels, bus and rail bookings)
• customer complaintsto reach out to the escalation matrix process on our website.
• click hereto find useful information and answers on our new faq (Frequently asked questions) section


Warm regards,
Team makemytrip


Customer by email (Roki sarnakar) (24/07/2017 12.00 pm)
Hi,

This is to keep you posted that the bus was cancelled from the starting point by the bus operator (Upsrtc) as stated for some ethnical issue bus was cancelled for today or some more day. I just request you to please refund the money back.

Regards,
Roki

From: makemytrip [mailto:[protected]@makemytrip.com]
Sent: 24 july 2017 06:18
To: [protected]@gmail.com
Subject: makemytrip e-ticket for booking id nu[protected]


Transaction no : nu[protected]
Pnr no: 826fpmhn ticket no: xndd[protected]/bsi
Service start place: meerut service end place: noida
Reservation from : meerut reservation to : noida
Boarding point: meerut alighting point : noida depot
Date of journey (Origin) : 07/24/2017 departure time (Origin) : 07:30:00 am
Boarding time (Approximate): 07:30:00 am alighting time (Approximate): 10:00:00 am
Bus service type: a/c-seater no. Of seat (S): 1
Transaction date & time :
Email id : [protected]@gmail.com contatct no : [protected]
Support email id : [protected]@makemytrip.com

Passenger information
Name age adult/child gender seat no. Quota
Roki 47 adult male seater g

Total chargable amount: rs. 170
• this e-ticket is not transferable and will only be valid along with an id proof in original. If found travelling without id proof, passenger will be treated as without ticket and charged as per extent upsrtc rules.
• one of the passenger on this e-ticket is required to carry the details of e-ticket in the form of print out along with valid photo identification proof like voter identity card / passport / pan card / driving license / photo id card issued by central/state govt. / student identity card with photograph issued by recognized school or college for their students / nationalized bank passbook with photograph / credit card issued by banks with laminated photograph / unique identification card? Aadhaar?.
• the passenger who is unable to carry print out of e-ticket, may obtain duplicate e-ticket print out by producing pnr/ticket number details on mobile in the form of sms with valid photo identification proof to the upsrtc staff available at reservation/enquiry/booking window. This is an additional facility provided by the upsrtc to its passengers, but upsrtc is not bound to provide this facility compulsorily.
• the passengers who are availing concessional facility fails to produce the above mentioned documents will be treated as invalid and the passenger will be treated as "traveling without ticket". Photocopy of document is not allowed.
• the passengers who are availing concessional facility fails to produce the above mentioned documents will be treated as invalid and the passenger will be treated as "traveling without ticket". Photocopy of document is not allowed.
• upsrtc reserves the rights to change/cancel the bus service mentioned in the e-ticket. Due to cancellation of bus services, the passenger will not be compensating by upsrtc in any condition.
• passenger will have to pay the fare difference in cash, in case of change of service or revision of fare.
• the refund will be processed to the appropriate bank account within 7-10 business working days.
• if there is any query related with refund, please send mail to : [protected]@makemytrip.com

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