MakeMyTrip India — Bus Cancellation refund

On Wed, 29 Dec 2021, 00:19 Bidisha Tewary, wrote:
Hello Team,

This is in regards to the complaint I have raised for this booking in mmt app.

On the morning of my journey when we went to the boarding point there was no bus and the contact numbers given in the ticket were all switched off. I waited for an hour at the stop and called the owner of the travels and he said that there is no bus at 6.30 in the morning and that my online booking is invalid and fake.

Another 30 minutes later a person came and told us to take a local non-ac bus where we did not get a seat and also we had to pay for new tickets.

We had our parents with us who are old and had to go through a terrible and horrid journey without proper seats.

I request you to take proper action against this and also refund us our money at the earliest. We will have to go to consumer forum elsewise. This was the worst experience of our whole life's travel history.

Regards,
Bidisha

On Sun, 26 Dec 2021, 00:35 MakeMyTrip, wrote:
Makemytrip
m-ticketBoard the bus with mobile e-ticket
Booking Details
From: Jaipur (rajasthan) Bus Operator: Bhagwati Travel Agency Ticket Number: D679XGR7(Operator PNR:[protected]
To: Jodhpur Bus Type: A/C Seater / Sleeper (2+1) MakeMyTrip Bus ID: NU[protected]
Boarding Date and Time: 27 Dec 2021
06:30 AM  Passengers: 5 Total Fare: 3, 390
Passenger Details
S.No Name Seat Seat Type
1. Bidisha Tewary 8 Seater
2. Kaustov Mondal 7 Seater
3. Sudipta Tewary 10 Seater
4. Baishali Tewary 9 Seater
5. Rabindra Nath Tewary 6 Seater
Boarding and Drop Point Details
Boarding Point: Bhagwati travel station road sindhi camp opp rajput chatrawas
Address: bhagwati travel 2200096 LandMark: Bhagawati travels
Drop Point: Paota
Drop point Address: Paota
Bus Operator Contact Number: [protected]m[protected]
( Please use the Ticket Number : D679XGR7(Operator PNR:[protected],[protected],[protected],[protected],[protected], ) as reference for interaction with the bus operator )
Online Cancellation and Rules
Cancellation time Cancellation charges ⃰
Till 06:30 PM on 26 Dec Rs. 1, 725
Between 06:30 PM on 26 Dec - 06:30 AM on 27 Dec Rs. 3, 450
Above penalty is calculated basis the bus scheduled start time from the first boarding point (starting point of the bus)
The ticket cannot be cancelled after the bus departs from the first boarding point (starting point of the bus)
Cancellation charges shown above may sometimes vary depending on the non-refundable components of the ticket fare defined by the bus operator
How do I cancel my ticket?
Please go to customer support section of makemytrip.com (Top right corner on website) and proceed to cancel your ticket. You will be asked to enter booking Id and Contact number. If you are unable to cancel, Please call us at[protected]Standard Charges Apply)to cancel your e-ticket.
MakeMyTrip would not be able to process refunds for cancellations done directly with the bus operators.
How do I contact MakeMyTrip.com?

Important Terms & Conditions
Incase of change in bus type or any issue related to bus operator, please bring in it out notice with in 24 hours of bus departure. We will investigate it with the operator and revert accordingly. The customer is entitled for refunds incase a lower bus type is provided subjected to our investigation.
Agency: MakeMyTrip (India) Pvt. Ltd (hereinafter 'MMT') is only providing the services as agent of various tour operators (hereinafter 'Operators'). MMT's obligations are limited to issuance of ticket, providing information as made available to it and processing refunds. MMT is not responsible for the provision of services by the respective operator. MMT assumes no responsibility or liability for the actions or omissions of the operators including non-adherence of the scheduled timings, behavior of the operator's staff, conditions inside the buses, loss of life or property, delay, breakdown or inconvenience suffered by the user or passenger.
The primary passenger is required to furnish a print out of the e-ticket and an identity proof with the passenger's photograph on it at time of boarding the bus. Failing to do so, the bus operator may not allow boarding.
The bus e-ticket booked is non transferable.
The bus operator reserves the right to change the seat number(s) of the passenger(s).
The bus operator reserves the right to change the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point
The departure and arrival timings mentioned on the e-ticket are only tentative timings. The same are subject to change.
The bus trips may be delayed, postponed or cancelled due to unavoidable reasons.
Provision of video/air conditioning or any such other services is the responsibility of the bus operator. Any refunds/claims due to non-functioning or unavailability of these services needs to be settled directly with the service provider (the bus operator).
In the event of cancellation of a bus/service trip, MMT's liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the e-ticket.
In case a booking confirmation SMS or email gets delayed or fails because of technical reasons or as a result of incorrect mobile number/ e-mail ID provided by the customer etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.makemytrip.com or Mobile App.
Any grievances and claims related to the bus travel should be reported to MMT within 10 days of your travel date.
Customers are advised to reach 15 mins before boarding time.
Luggage policy: Each passenger is allowed to carry one bag o[censored]p to 10 kgs and one personal item such as a laptop bag, handbag, or briefcase o[censored]pto 5 kgs. Passengers should not carry any goods like inflammable, weapons, ammunition, liquor, drugs, etc. and any other articles that are prohibited under law. Operator reserves the right to deny boarding or charge additional amount in case passenger is travelling with extra luggage than what is mentioned above.
Please Note: It is mandatory to follow the travel guidelines of your source and destination state for travel. View Guidelines: https://www.makemytrip.com/promos/mysafety-state-guidelines.html