MakeMyTrip India — Cancelled flight refund not processed

I am writing to bring to your attention an issue regarding the refund for my booking, which has not been processed despite several follow-ups via phone calls.

Booking Details:

PNR Number :[protected]
Name on Booking: Pankaj Kumar Lara
Date of Place Travelling: 17 April 2024 (From Jaipur to Sharjah)
Amount: AED 840.00

I had made a booking through MakeMyTrip for a flight from Dubai to Jaipur (dated: 6-April-2024) and Jaipur to Sharjah (dated: 17-April-2024), out of which Jaipur to Sharjah (dated: 17-April-2024) flight was subsequently cancelled by airline.

Despite numerous attempts to resolve this issue by calling your customer service line, I have yet to receive any confirmation or timeline for the refund process. Each time I call, I am assured that the matter will be escalated, but unfortunately, there has been no progress.
Given the delay and inconvenience caused, I kindly request your immediate attention to this matter. I expect transparency and promptness in resolving this issue.

I have attached all previous refund requests and booking screenshot for your reference.

Thanks and Regards
Pankaj Kumar Lara