[Resolved] MakeMyTrip India — company not offering the discount as mentioned in the ticket booking confirmation message sent by them
M
Mihika Saraf
from Ranaghat, West Bengal
On booking domestic flight tickets with mmt, we were sent a message by mmt saying that we'd get 70% discount on domestic hotel bookings on giving the booking id as coupon. The discount given was lesser than any coupon and the customer care people only tranferred calls to different departments & mr debdutta said it was upto 70% which is not valid as it was not mentioned anywhere in the message that it was upto 70% off. They kept me on hold many times and promised me to call back which they didn't. I wasted a lot of timw on this but they were not ready to solve the issue. Kindly look into the matter on an urgent basis.
Was this information helpful?
No (0)
Yes (0)
Sep 13, 2018
Complaint marked as Resolved
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Aug 13, 2018
MakeMyTrip India Customer Care's response Hi Mihika Saraf,
We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.
Please provide us with the following details: -
• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking
We await your response to get the matter checked at our end.
With regards to have luggage allowance which is not included in my current air-ticket kindly let me know what is the procedure to have this service as I need to carry one of my luggage which could be 20kg(XNB TO DEL)
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Hoping Positive Feedback
Thanks & Regards
Ravinder
+[protected]