MakeMyTrip India — Complaint Regarding Hotel Booking Cancellation MakeMyTrip India

Dear MakeMyTrip Team,

My name is Mahesh, and I had booked a hotel at VITS Shalimar Ankleshwar for the dates 8th to 9th April via your platform.

Booking ID: NH[protected]

Due to a change in my travel plans, I intended to shift the booking dates. However, I was unable to find any option to modify the dates through the app or website. As a result, I had no choice but to cancel the booking.

Following the cancellation, I received a cancellation summary which clearly shows that the refund amount after deductions should be zero. However, I have not received any refund so far, and it appears that no amount has been disbursed.

I am attaching the relevant screenshots for your reference. Kindly review the case and assist in processing the refund at the earliest.

Looking forward to your prompt resolution.