[Resolved]  MakeMyTrip India — convenience fee overcharge

Address:Kolkata, West Bengal

I just finishing booking tickets with make my trip.com and was shocked to see a 1500 rs surcharge on my ticket for convenience fee. This was taken on a ticket totaling 10, 733 rs at the end of the transaction. This equals 15% surcharge for booking on their site after they have already charged you normal booking fees included in the fare. I saw a previous complaint saying the same thing they were charged 1200 rs convenience fee so this is a pattern.
This is completely unreasonable and i see many of their long term customers like me or changing to other travel sites due to this rip off.
Ease my trip and other sites are offering no convenience fees (With code) or maximum 200 to 600 rs.
Where did they get the idea 15% convenience fees are acceptable?

Sincerely;
Dr. George tupper jr
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Mar 31, 2020
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2020
MakeMyTrip India Customer Care's response
Dear George,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further. We are unable to trace the details with the email address and phone number provided by you.
Regards,
Team- MakeMyTrip Care
Complaint comments 

Comments

I referred 5 persons but only one person's referral reward was added and I got notification from another 4 persons that they joined by my referral but no rewards from the 4 persons ! Plz fix ASAP ! I'm planning trip next week.

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