MakeMyTrip India Complaints & Reviews

Mmt not even bother to update refund request reference id:[[protected]] nl[protected]

Due to uncertain death of my father have travelled back to mumbai from kaula lumpur on my own cost and requested mmt to refund some not attainted schedule plans amount and flight booking cost.

Due to genuine reason have raised request and all related documents submitted by me which was raised by mmt. But not even a single officer have reverted on my request..
After two months waiting period also mmt not even taking my request into consideration..

This is making me more negative on the earlier service experience i had with you guys.. And will never refer anyone due to such pathetic experience.

Makemytrip travel finance dissapeared from payment list. What to do now, makemytrip customer care also not supporting to the matter.

Kindly advice or take necessary action. Finance approved is updated on cibil report as consumer loan. This is going to kill my cibil score without knowing the utilised finance repayment due date and amount.

Email: [protected]@gmail.com
Mob [protected]

I booked a ticket from chennai to coimbatore in city travels on 07/07/19 morning 7.42am through mmt. Journey date is 07/07/19 night 10.40pm, without my permission the ticket got auto-cancelled and i didn't get my refund yet. I called the operator and they told me to book a new ticket, then i booked a new ticket and that also was through mmt.in mmt it has been mentioned that i they had refunded the amount on 7 july 2019 and i will see the credited amount in my bank account after 7 to 12 working days. But now it has been 30 working days but still i didn't get the refund i think this is the way of cheating the customers, is it so? And the major issue is they didn't even provide a customer care number, even if we search in net will get the toll free number which is not at all working and it's a # and in mmt app *chat with myra* is there which is utter waste and and this service is an irrational one and the reason why i am sharing this with you all is please don't book any tickets in make my trip because this is the third time i am experiencing this issue and there are so many good booking apps in play store.

Booking id : nu[protected]

As a regular user of makemytrip services, i have been offered mmt travel finance of rs.200000 through capital float. It is appearing in my mobile app and i have completed the auto debit option.

But, whenever i am going on the final payment page their is no option to use this credit facility. I tried more than 10 times and when i contacted make my trip customer care, they are also not able to resolve the problem. And issue is not getting resolved.

I don't know but problem is not getting resolved and feeling i am dumped by this offer.

I have also attached of payment page.

I accidently created an account on make my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'.
It is really annoying as i wanted to link it with my email id which is already registered on mmt. And now i cannot merge my two registered mmt accounts
One registered through my mobile no and one through my email id.
I would be pleased if you could delete it as soon as poosible. Kindly help me process.

I was trying to book ticket during ask for payment.. I have made payment but mmt portal shows failed payment.. And later i have received the massage that money has received by mmt and there tran ref i'd.
But neither i am able to find the ticket nor able to find payment back option.

On mmt help section there is only limited option for communication but with no proper answer. There is only one answer that u will get money back in 60 minutes but already passed couple of hours..

My money has deducted from account
I want to reserve my seat

My mobile no [protected]
Payment of rs 2584.49/-
Bank sbi (Manju bala account holder)
Payment method : sbi debit card

I had made a hotel booking for 2 nights in goa through make my trip on 7th jul'19. The booking id is nh[protected] and the name of the hotel was country inn and suites by radisson. The full amount of rs. 11, 245 was paid from my axis bank card. Later the same day i called make my trip and requested for an upgrade of my room category. I spoke to the agent named urna and she checked with the hotel and told me that my room would be upgraded to deluxe at rs 500 extra per night which has to be paid at the hotel directly and as a special offer mmt would refund me rs. 500 to my bank account. I agreed and asked them to proceed. I was assured that the upgrade was done and i received an sms from mmt confirming the charges and the refund amount. On 23rd jul'19 a day before my trip i called the hotel to confirm my stay. To my rude shock i get to know that mmt has not intimated the hotel about my upgrade. I called mmt and spoke to several of their agents who confirmed that the upgrade was not done and they denied that i was given the offer of 500 refund. I was then connected to a supervisor vivek who checked the sms records and confirmed that i was sent this message. He however then checked with the hotel and was informed that the mmt agent had given me wrong information the upgrade charge was 1000 per night and not 500 per night. So mmt has misinformed me about the charges assured me an upgrade offer which was not done. Since there was misinformation given, the supervisor agreed to process a refund of 1500/- and i would have to pay rs. 2000 to the hotel directly for the upgrade to which i agreed. I again received the message confirmation that my refund has been processed. However, till date the money has not been received. I called mmt several times my case was escalated to their customer delight team as well but they cannot provide me till date the exact date when the transfer was done to axis bank and what is the transaction id. They promised me call backs and i have not received any call backs. I paid the 2000 upgrade charge at the hotel and have not yet received my refund of 1500. I have even emailed them my bank statement as proof that the money is not credited.

Respected sir,
I had booking hotel silver sand beach resort, daman for 2 night via make my trip on date 15/07/2019 and full amount paid 13249/- rupees via my hdfc credit card (Last digit 5656) and my hotel staying date on 27/07/2019 1.00pm and check out date on 29/07/2019 10:00am i reach at hotel for staying on date 27/07/2019 but hotel gate close after i had called make my trip provide hotel phone number: [protected], [protected] and discussed with hotel person but they said your concern of check in denied issue at the hotel as hotel was locked as government had sealed the property and they also told already inform to make my trip 10 days ago but makemy trip team didn't inform me on mail and sms and phone for hotel closing after i had called makemy trip team but they didn't any support for second hotel booking and didn't refund my money that time..

After since date daily, i am daily calling makemy trip team and they said your case has been register and our team 48 hours in call back but i didn't received any call yet and my money didn't refund..

I received on email my register id email via make my trip yesterday, in mention they called me and my mobile switch off call time but i didn't received any call that time.

Today, i had call makemy trip toll free number and discussed his team person miss sarika varma and i discuss for refund my money but she had same answer your case register and after 48 hours my team call back after i said i register my case in consumer complaints but she said you will action any thing as this case makemy trip don't care.

My traveling on date 27/07/2019 i didn't get hotel room because all hotel room had full so i had paid high charges stay in other hotel that time but it's ok but makemy team didn't paid refund money.

I am humble request for you, you will register my complain again makemy trip and i will take also legal actions because next time not cheat other customer.

You will discuss with makemy trip for refund my money and revert me as soon as possible.

My booking details as below..

Case no[protected]
Your resort booking for silver sands beach resort is confirmed.
Your makemytrip booking id is nh[protected].

Name & city : silver sands beach resort, daman

Property type : resort

Operator confirmation number: [protected]

Check-in date & time : 27-jul-2019, saturday 01:00 pm
Check-out date & time : 29-jul-2019, monday 10:00 am

Make my trip register mobile no - [protected]

Email id - [protected]@gmail.com

Name - akash patel

Mmt booking id is : nn[protected]

This is to state that i had booked jetairways flight from mmt for my wife on 11th april, 2019 connecting delhi to stuttgart (Germany). As soon as i got to know about jetairways has suspended all its flight, i cancelled my booking on 19th of april, 2019.

Since then i am asking mmt about refund as it is their policy to initiate the refund to the customer. But they are not taking any action against it. Instead, they put call on hold every time or disconnected. Looks like they are not willing to pay.

Even on the mails, they sometimes respond like "your refund request is in progress" or sometimes "you have not initiated a refund".

We are currently in germany, and its very hard to connect to them. We already spent lot of money while calling them, also sent an email to the directors, but they never gave the resolution.
Hence request you people to please keep this under your notice and take necessary action against this fraud. I am attaching all evidence of the actual conversation between me, mmt and jetairways. Please consider.

Regards

I have booked irctc ticket twice in 4 months, both the times i have booked lower birth but every time they provide me the upper birth, the original fare was 1880 but they charged 2049, even then i booked the tickets, but after confirmation they have given me the upper birth. This happens every time when i booked with mmt.. I am totally frustrated with their services. The worst booking company ever you are mmt.. If you don't take any action towards this, i will mail to irctc against you and will file the complaint in consumer care.. I want revert for this.. How every time you guys cheat the people..

Make my trip has given me a mmt travel finance of 200000inr through capital float.. It was appearing in my mobile app and wenevr i tried booking today 1st auguest 2019 option showed me in final booking page.. And from today its not appearing in my booking page and i tried more than 50timea to contact make my trip customer care and when they hear why its not appearing there.

RAJAGOPALAN NACHINARKINIYAN
[protected]

I have cancelled my flight of 30th june with spice jet and they have confirmed that i will get full refund for the same. Today i spoke to them and they have confirmed that the refund procedure is completed at their end and i should contact now with make my trip for the refund. As i am at muscat now, i can not contact with your toll free numbers. Can you provide email id for further follow ups?

Hi team,
I have done future booking from hyderabad international air port to narasaraopet and confirmed the same my makemy trip team. After i reached to air port the cab number switch off and no one responds. Since i am from international travel i don't have mobile to call the c-care. My wife called to customer care several time and they said we will arrange the another cab and gave some number saying that he is ready to pickup. After calling to him he said i am not in the airport it will take 1 hour to reach, but make my trip team said he is in the airport. Again we called them but no resonance. Finally i have waited 2 hours to get the cab.. Really i felt irritate and completely disappointed.
Since its a morning time i faced lot of issues physically and mentally.
To make me cool they sent 1000 rs back to close my mouth and i have all the proofs. Please make me justice and punish them..

Hi team,
I have accidentally created a new account with my email id while i already have an existing account with my phone number.
Please delete my account with mail i'd
Simply. [protected]@gmail.com is the mail id
Also, there are several complaints similar to mine and this can be easily solved by having a delete option in the application itself.
Please consider getting it updated accordingly.
Regards,
Sukesh b k

Please delete my MMT account related to my mobile number [protected] and there's no delete option in your website. I have another MMT account with my email id which I want to use for my future work.. You have so much of account and this simple issue cannot be resolved by me is such a shame. Please delete my account related to [protected] and I will continue my account associated with [protected]@gmail.com. Giving a complaint to delete an account is not good for a company like yours

This is in regard with my honeymoon package i have been trying to book since a long time now. My wife liked tripadvisor and unfortunately i was in favour of makemytrip. I was assigned a senior executive ms nehal. I dont know the full name.
She quoted me a 12 night turkey plan for rs 135, 000 for 2 people (I have the mail for the reference). After long discussions and late replies i made very few customizations in the itinerary and now she is sending me a package that 145000 per head. Are you even serious. I have all the mails and whatsapp conversations. I am highly devasted with services.

I too work in service industry and i know the value of client servicing in any industry. Please do not put that at stake.

Such a competitive industry where i get messages and mails from tripadvisor and goibibo, yatra. I chose mmt.

I am never coming back. Pathetic services.

Regards
Aseem

I have got 2 lakh MMT Finance limit.
I have used it for a domestic trip once and paid back as well in three installments on time.
But now I am trying to book international flight but I can not see any MMT Finance option to book flight.
It is showing that I have 2 lakh limit but on payment portal there is no MMT finance option found.
I am very disappointed as I have planned my trip as per MMT finance limit I have got.
MMT Customer care executives are not able to help.

I booked my 2 days sray for 3 people through MMT for Hyderabad for 2 days stay from 15th July-17th July2019. I checked in on 15th in Hotl Baseera In and was surprised that they didnt have a room for 3 ppl so they gave me an additional bed near the bathroom which was still fine as we were tired.They said they will change the next day
We went out and finished our work on 16th July, 2019 and reached hotel at around 14:00and the door bell rings stating we have to vaccate the hotel and pay for additional 4 hours of our stay. I was shocked what was happening as we were tired. I spoke to the receptionist/hotel manager everyone about our 2 days stay and the confirmation from MMT (As attached) but it was of no use. They all said, its o ly for one day, if i have ro stay, i will to pay for an additional day which i was not ready to do so because i had already made an online payment. All three were asked to sit outside and humiliated as we started questioning about mismanagement. I told them its raining but there was no help. The MMT helpline kept telling me to wait for 15 mins they are looking into it.Till date i have not recieved any response. I m still waiting for my money refunded along with compensation for last minute bus ticket for 1500/ per person as i decided not to stay in Hyderabad any more minute. I booked an auto for 450/_he dropped me to bus station and i came back.it was horrible experience and mmt has raken no action about this. All i get to hear is they are looking into this. Its been so many days, i was humiliated by hitel staff..made to vaccat the hotel i rain. I was standing at the reception, everyone was laughing at us. For all this issue and chaos i had demanded Rs10, 000, which they ate yet to look into this for me. Pls help. I m attaching my booking details.

I booked a hotel in wrong dates by mistake, realised it immediately and called the customer care. But they are denying refund. This is a penalty for a small.mistake that could have been rectified by the company in seconds.

I must get my money back, it is a significant sum of 3000. I am sure the company can help in this case but they are not deliberately. My PNR is 26972300

I registered the account with the mobile number as there was an option to register either with phone number or email ID. But later after registration and completion of few bookings of flights I tried adding on email ID but they are not accepting it and neither my spending section is updated and there is no support from the MMT team either. Even after connecting them for past 1 month for the same there is no solution.