| Address: D-34 Bhuvanagiri CHS, Ashokvan, Borivali E, Mumbai-400066 |
On Dec 1, 2024, I made BUS reservation to travel from Aurangabad to Mumbai through SK SAHARA TRAVELS Bus. I authorized Rs. 3, 843 payment for 4 seats. My ICICI Account was charged twice for Rs. 3, 843. It is duplicate charges by Make My Trip. ICICI sent me messages below for two payments of Rs. 3, 843 each from Make My Trip. Please refund me Rs. 3, 843 duplicate charges from Make My Trip and investigate why this happened. Please ensure it doesn't happen to anyone again. Thanks.
You have made an online payment of INR 3843.0 using net banking towards MAKEMYTRIP PVT. LTD from your Account XXXXXXXXX688 on Dec 01, 2024 at 20:05 hours. The Transaction ID is [protected].
You have made an online payment of INR 3843.0 using net banking towards MAKEMYTRIP PVT. LTD from your Account XXXXXXXXX688 on Dec 01, 2024 at 20:09 hours. The Transaction ID is [protected].
I tried to call your customer service number[protected] and[protected], but it doesn't allow me talk to your customer service representative, why? Is there any other number to call? Please call me ASAP at [protected]. I sent e-mail at [protected]@makemytrip.com on Dec 2, 2024 informing about duplicate payment and requesting refund. I called on Dec 1, 2024 at the above number, it was giving me option 9 to talk to representative from make my trip, she wasn't able to find any duplicate payment but she promised that I'll see credit next day if there is any duplicate payment, which didn't happen. Please review and resolve the matter ASAP.
Anil Kukreja
[protected]
[protected]@gmail.com
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