[Resolved]  MakeMyTrip India — extra charges in package

Website:Make my trip

I would like to register a complaint for your thailand package
Magical pattaya and bangkok - super saver.

I have booked this package for 15sept for rs 56, 400

While later browsing on your website for flights and hotels individually, i found out to my shock that the total cost of flights and hotel is not more than rs 41, 000 for same dates and checked at same time.

The only other inclusions in the package i have bought is transport from airport to hotel and vice versa on shared basis.

The maximum cost of these transports is rs 2000.

This makes total amount as rs 44, 000 at the max.
To this i have not included the discount coupons in flight booking and rs 3000 discount in hotel booking.

On what basis have you priced the package around rs 10, 000 when there is no extra service provided???.

This is cheating on part of make my trip.

How is this super saver.
You are charging me of rs 10k extra without providing anything extra.
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Aug 31, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2018
MakeMyTrip India Customer Care's response
Hi Adriane,

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
Jul 31, 2018
Updated by Adriane
Details shared in personal message
Kindly take action accordingly.

Hoping to have a honest professional experience with make my trip
Jul 31, 2018
Updated by Adriane
Got this reply over mail-order

"Holidays package rates are dynamic in Nature. Rate and fares are subject to change basis availability.

Sorry to say now we cannot do any changes in this package with out extra cost."

This when I have already paid 16000 rs extra.

Prices are not so dynamic that indigo flights or the hotel charging rs1700 per night will start charging rs 16000 extra.
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