MakeMyTrip India Complaints & Reviews

I got a communication from Jet Airways that my flight from Bangalore to Kolkata (9W-661) on 17th Oct, 2018 is cancelled. For refund or alternate flight booking my travel agency i.e. MMT is supposed to help me out. But when I call the customer care number, it says that my flight is still confirmed. Not able to connect to any customer care executive as the IVR does not have any such option.

Ive book 4 tickets for hyderabad to chennai and chennai to hyderabad for aug 16 and aug 19 but after completing my booking on makemytrip app, it shows that i have booked for September 16 and 19 which is totally wrong. I tried to cancel tickets but MMT is refunding only 1500 in total of 16500rs ticket. This is totally fraud. And there is way to talk to makemytrip customer care about it....

This is regarding a request, to obtain a duplicate invoice of my sister's booking. Booking details are:-

Booking ID : NF[protected]
Booking Date: 13th March 2017 (Monday)
Airline : Jet Airways
Booking for : New Delhi to Kochi (Cochin)
Date of Journey: 23rd December 2017
Phone number
used for booking : +91 [protected]

I have tried to get details on-line, but not succeeded....

I had a booking for Mumbai Newark on 8th July 2018 but since my passport was still with the consulate I was not able to fly, so called make my trip for date change as on the ticket provided to me by mmt mentioned date change penalties of RS 7250 from 0 hrs to 365 days but the call center refused to do date change or refund and asked to contact air India and the air India asked to.contact mmt. I was misguided by mmt and because of that had to bear the loss of more than 1 lakh rupees.

I booked Hotel salil in bangkok through makemytrip where it is shown that this is a 4 star property. However when I searched on internet after booking I you d that it is a 3 star property. The booking is non refundable. I called customer care and they promised to call me back in 24 hours, however I did not receive any call back. Soon I will file a police complaint as its like selling Nokia phone inside iPhone cover. It's case of fraud

Yesterday, I had called and requested for a date change for one passenger on one leg of my Round trip flight from Hyd to BOM.

The Booking ID is NF[protected]. The call was attended to by Richa. After verification, she called me back and sent me a link on my phone for an additional payment of Rs 1850, which I made. Later after 4 hours she called and said she is having technical issues and since then I do not have any mail from MMT or anyone about the change of my flight.

There is no forum provided to send a mail and if you call you are told to go online and disconnected. This is a classic case of being given the run around, with no avenue to have the matter head.

My contact number is [protected]

Recently Indigo flights operating from Delhi terminal 1 and 2, in general we use to book connecting flight from Jaipur to Raipur and never faced a problem for airport changing but on 11-07-18 we got flight from jaipur to delhi Terminal-1 and than from terminal 1 to terminal 2 and that too with my old age parents m-81 and f-76.
If flight is not connecting why we suggest in connecting flight and if not connecting you are not suggesting terminals while booking, as per your policy the harassment of people is not desired so its better to quit the make my trip and INDGO who doesn't have clear policy just for money playing with passengers.
We appriciate JET and AIR INDIA they got only one terminal not spread like INDIGO to confused travelers
please stop harassment of travelers
the passengers name SH. Amrit lal Mathur M-81, SMT. Shakuntla Mathur F-76
NOW ONWARDS WILL NOT BOOK FROM MMT AND EDUCATE OTHER TRAVELERS ALSO

Very unfortunate that the team handling the case is unprofessional and only wants to hear the partner. Your team wants me to share the picture of the Graveyard??? They want me to share the picture of the rooms which were 3 on one side and other 2 on one side??? Your team wants to share the picture of how the staff at the hotel was speaking, pcitures of thier action??? MMT team wants to share the picture of Jet in the barrooms being repaired, , bloody why don't u ask your team to go and check the register if hotel had booked a complaint. The hotel wants me to share the picture of earlier room which i was given and the other room which I was given, when I was only give directly one room only and we asked them to downgrade due to Graveyard, which they didnt do... I asked the MMT to have a call to any of the 1 2 members on the tour and check with anyone if any one of this is not true. Including the food for which I paid but nothing was there wrt Indiana and Veg Food. Even I asked the team to speak to the kids if they wana and let us have the conversation alongwith Hotel, , , but they are only coming back and asking me the proof of what??? There are many more complaint its only 50% what I have mentioned here and now this will go on the social medias too
Thanks
Manish
[protected]

I made an international Flight Booking on Make My Trip.com on 13th July'2018. While making the booking you promised a cashback of Rs. 6000 on the make my trip wallet by using a deal code flynew. I completed the booking and the Rs. 6000 was credited to my Make my trip wallet account. The catch is that you cannot use all the money for a new booking. This is fraud and misleading the customer. When you mean wallet everyone assumes that it will be like PAYTM etc. where the money can be utilised for other bookings. You only allow Rs.450-Rs.500 to be used maximum at one time for one booking and the money expires in 60 days. That means that you have to make either 13 domestic flight bookings or 12 international flight bookings in two months. How can someone possible use that money?? This is FRAUD and cheating the customer by designing policies in such a way that the customer can never benefit and use words like wallet as everyone will assume that it works like mobile wallet like PAYTM.
My request to all MMT users to stop using such fraudulent websites as only when we stop giving them business they will stop chetaing us

Hello concerns,
Myself Chetan Malik.
PNR-[protected] Booking ID-NH[protected]
I booked one room in park inn hotel by Radisson on 08th July 18 .I was at IGI Airport. But unfortunately the location of hotel was selected Bilaspur(Which is very far away from Air port) instead of Mahipalpur Delhi.My amount was deducted at the same time. I requested to Make my trip and Hotel staff to cancel and refund but they refused to do this. Then I request to location change but again they denied. Finally to save my money, I plan to go hotel but they denied to give cab service also. In last, I lost money.
There is no any little cooperation from your service.

I request to refund my amount.

I purchased a ticket on Make my Trip and the first time the payment failed (thats what the website said), so I paid again I note that my bank statement shows that the same amount has been debited twice. MakeMyTrip said the money would be refunded, but despite several emails and complaints - I have not got any support.
My bank statement - will details given below. I have an account in ICICI Bank

01/07/2018 02/07/2018 - BIL/[protected]/QC-/NF[protected] 9, 159.00 - 12, 22, 685.13
01/07/2018 02/07/2018 - BIL/[protected]/ERU Hyd Tkt/NF[protected] 9, 159.00 - 12, 13, 526.13

Vimala Ramachandran
Mobile [protected]

Have booked a hotel COMFORT INN, in banda (uttar pradesh)for my seniors through makemytrip for 8th july 2018, they charged rs 3799/- for one night stay for two persons in a small city like banda from us.
but when they checked into that hotel and had chat with the manager/owner, he said that rates given by MMT are very high and we don't charge such a huge amount from our customers in this city.
he offered very low prices for the same room.almost 50-55% less the MMT.
it shows that MMT is trying to make money at any cost from his customers and customer satisfaction is not mandatory for them.
today i had word with their customer care executive in morning and she said that YES their rates are different then the hotel rates and those are much higher.

Hello
This is Neha Arora and this is regarding my Booking id NN[protected] have been trying to get my issue resolved since 7 June. I am not at all satisfied by the way my case is being handled. I could not board my flight as i could not web check in due to some error from your side or the airlines I don’t know but despite having e tickets in my hand i was not able to board the flight ( i was told to buy my boarding passes and luggage fee for 60€ and 45€ each respectively)
I just want my tickets amount to be refunded which i had paid already. Neither the airlines nor MakeMyTrip wants to take the responsibility.
I need to talk to a Senior Authority regarding this
Thanks
Neha Arora

I recently booked international travel tickets through MMT and the invoices provided to me show one head as ‘other charges and feees’without any information for customers as to it’s details -seems there are some hidden charges which the company is not disclosing to customers.
If there are charges there should be the clear breakup of it with intimation to the customers that such charges would have to be incurred by them.However...

I met with an accident on 06/07/2018 which is prior to my travel date (09/07/2018) . I wouldn't be able to travel on specified date since my doctor has suggested me to take complete rest for atleast 2 weeks. So I have cancelled my trip( Booking ID- NF[protected]) by selecting FLIGHT DELAYED with cancellation reference no- INR[protected] . I am a frequent traveller and I prefer Makemytrip rather than any other travel booking app. Kindly consider my situation and refund the amount without penalty

This is the complaint I have launched. Since it is a genuine case kindly interfere

Booking ID:NF[protected]-I had made booking for airline ticket for Delhi-Kolkatta-Delhi costing Rs.10433 and am fraudently charged Rs.20464 by makemytrip.com which is a statutory offence of cheating and fraud u/s section 420 & 415 of Indian Penal Code.

I have made the complaint to makemytrip and have not received any response from them so far.

I have booked my hotel in mussorie on 29th june 2018 with booking id nh[protected] from make my trip app. I paid rs.3100 in advance also.

The pics shown by make my trip of room was far better.

But when we reached hotel, condition of room was not good. I was with my family and i didnt checked in hotel.

I lodged many times complaint in customer care to refund my money but i am not getting any response.

Issue: overcharging of hotel in udaipur. Hotel name: vantara resort and spa, dheekli, udaipur, rajasthan
Booking id:nh[protected]
Dates: 7th march to 11th march
When we booked the hotel in december through make my trip, the price was shown as rs 6000 per night howver when i got the charge it was rs 12000 per night. Even after repeated follow up and escalation within make my trip i have not been refunded with my excess charge rather they are justifying this over charge without any evidence.
Help required: to get refund on my excess charge of rs 24000

I have been trying to delete my account, but i am not able to do so. I have sent an email to [protected]@go-mmt.com, it shows email id does not exists. I don't want this id any more. They are harassing me with their promotional activities. I want to delete my account as soon as possible, i have tried calling & emailing but no response, such a poor response.

This is in regards to the booking id - nn[protected]

Makemytrip has failed to cancel my ticket with airline on time and passenger is denied boarding because of this technical delay. Mmt staff has accepted the delay but still my money is not refunded.

Only reply is received from management:

Greetings from makemytrip.

Kindly accept our sincere apologies for the inconvenience caused to you.

This is in regards to the booking id - nn[protected]. Please be informed that we are working on this query and will be requiring some time for the same. Kindly allow us time till next 72 working hours so that we can get back to you with an update of the same.

Please feel free to write back to us for any further clarification.

Yours sincerely,
Shaily panwar
Team - customer delight
[protected]