[Resolved]  MakeMyTrip India — Failed booking but money charged from credit card

Address:

MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I tried an international hotel booking through the make my trip app on[protected]. Their app said transaction has been cancelled from bank side and didn't give any transaction number. The funny thing is there is no way of filing a complaint in the makemytrip site in such situations.
The bank SMS said payment has been processed with (Ref is MAKEMYTR4771630 on 27-3-21 at 00:58:06).

I emailed HDFC bank and I got the following details
Transaction Date 27/03/2021
Settlement Date 28/03/2021 Merchant Name MAKEMYTRIP INDIA PVT LTNEW DELHI IND Transaction Amount 10, 705.00 Auth Code 091132
TID 21088007
I am posting this here in this site because there is no way I am able to communicate to makemytrip India on the app or the website regarding this. Chatting with their bot was a joke ( waste of my time).
Please all be aware that there is no easy way of contacting make my trip when such a thing happens.
I had been a satisfied customer of make my trip till date.