MakeMyTrip India — False and misguiding information about hotel on the website and Pathetic Hotel services

Address: Makemytrip / Srinika Inn Gachibowli Hyderbad

Hote Booking No: NH[protected]
It was a short trip to hotel Srinika Inn, Gachibowli, Hyderabad with my son. I must say that the stay was very disappointing, very pathetic, we stayed in room no 108.
The booking was made via MakeMyTrip.com. The website displayed false and misguiding information about breakfast at the hotel. The website said that Complementary breakfast was available. Whereas the hotel management said that they did not have kitchen at all.
Secondly, room condition was pathetic, pathetic service, unhygienic beddings and other bathroom items. Bottled drinking water was not provided.

The room was totally outdated, very badly maintained. The room welcomed us with a bad smell. It was raining that day. Seepage near the AC, and on the wall can be clearly seen. Due to water leakage, there was water logging in the room, couldn't even walk in the room due to water logging. See the photos attached.
The mentioned that breakfast is complementary. However, the hotel person said there is no kitchen at all in the hotel. MakeMyTrip.com has clearly misguided me on the hotel facilities. They did not give us even a bottled drinking water. Thankfully, we had one water bottle given in the flight.
There were not even basic amenities in the room / washroom...no clean buckets, mugs, no soap, no Towell for 2nd guest was given.
While in the room, there was dust on the bed, all beddings were unclean, used ones. They were not washed and cleaned at all. The stains on the beddings are visible clearly. See photos.
Overall, pathetic service, pathetic hotel, pathetic people.
+5 photos
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