MakeMyTrip India — Flight Cancellation due to Medical Emergency

I book my return flight from Amsterdam to Mumbai for 22-May-2022 via MMT app amounting to ₹ 110969.
---Booking ID: NN24SOUBYH20NGUH0931
Airline - Saudia Airlines
However, due to sudden demise of my mother on 24-Apr-2022, I could not travel to Europe. I called MMT on 30-Apr-2022 and they created a Special Claim request for Refund due to Medical Emergency on 30-Apr-2022.
---Special Claim Created on 30 Apr `22 08:53 AM • Via Online Request
30 Apr 22 -- Support request created
We have successfully received your request for support and are working on it right now.
21 May 22 - Documents have been validated
We have validated your documents successfully and will now process the request as per airline policies. We will keep you posted about all further updates.

Since that day and today, 08-July-2022, the tracker is updated on twice. I have been calling the MMT customer care and the call gets dropped saying please go to the MMT app for your queries and there are no updates on the app. I have been mailing them, but they respond according to their convenience and I get the same response to wait for some more time and MMT will provide me an update. Its been almost 2.5months I am chasing them for my hard earner money but to vail.
I also reached out to airlines and they have asked to get a NOC from MMT so that I can process my refund with the airlines directly. MMT is not ready to provide the NOC and not looping in the airlines in the mails.
Hence raising a consumer complaint so as to get help in getting my refund asap.