MakeMyTrip India Complaints & Reviews

Hi,
After a lot of tries I am finally reaching out to MakeMyTrip here. This is in reference to booking id: NL[protected].
I had booked a tour package to bali but due to covid it got postponed and I received a communication from MakeMyTrip that they’ll reach out to me whenever the situation stabilises. However, I haven’t received any communication yet. It has been more than a year and my booking Id has been removed from the MakeMyTrip portal. I’ve all the mail communication documented. I have tried reaching MakeMyTrip customer care over multiple medium but unable to connect to anyone. If I do not get a response at the earliest I’m going to file a formal complaint against MakeMyTrip and make this unprofessional and unethical deed public. MakeMyTrip

My bus was cancelled by the operator on the day of departure and I haven’t received the refund yet. Booking ID: NU[protected]. I raised a ticket requesting refund, but the support team member closed the ticket without a resolution. There is no other way to contact the customer support team. Miserable. I need my refund now. The trip is still pending, but they marked it completed on the application.

I have booked my package via MakeMyTrip, all hotels were selected by you not suggested by me.

I checked in Hotel Raj palace on16th. I got a bad feeling about the staff behavior and hotel management even during check-in.

At the time of check-in they upgraded one of my rooms and hadn't Informed me about any extra charges or that they can force me to change the room at their convenience.
On 17th night after a long trip as soon as I reached the hotel my trouble started.
At the eleventh hour first, they insisted to pay extra or they asked me to vacant the room. When I reached out to your customer care agent they denied that they had asked me for extra charges. All my pleas got unheard and I had to shift room at midnight. And until I had shifted they were very rude to me as if I had done something wrong where they were at complete fault.

And at the time of check-out, they refused to provide a bill as well.

This is extremely bad and unprofessional behavior and I did not expect that from MakeMyTrip. My kids and parents got scared due to all this drama and can't tell you how much mental harassment I felt.

To my surprise, there is no action taken by MMT and they simply closed my case by providing me insulting compensation of 2000.

I want MMT to take strict action against that hotel and provide compensation accordingly.

Hey . I booked a train from PGT to TVC on 3th sep 2022 and it got cancelled due to technical glitch as per your records.

I have not received the refund yet. Please refund the amount to my bank account as soon as possible .

I am here by attaching my booking and payment details for your reference.

My email : [protected]@gmail.com

I had made a reservation for stay from 12-15th Aug'22 with Sterling Corbett resort through MakeMytrip. I paid an advance of Rs. 28, 470 for this booking. However, on 9th Aug, my wife had severe low back pain and our doctor recommended her bedrest for 10 days due to which we had to cancel our plan. I informed both MakeMytrip and Sterling on phone and email on the same day 6 PM, and requested to cancel with 100% refund of booking amount (free cancellation was applicable till 9th Aug 12 PM, so i was just 6 hours late). Then i followed up with them desperately through multiple calls and emails, but both were harassing me, asking me to talk to the other party. They bluntly refused for a refund. After multiple escalations on social media and to their seniors, Sterling offered a date change which i can't accept as i won't get official leave in the next few months. MMT has offered a 50% refund now, but i want 100% refund as this is my hard earned money and it is a genuine cancellation. Even if it is beyond their policy, such cancellations need to be looked at as exceptions and in a humane manner. Also, i got to know that Sterling Corbett cancelled my booking before my check-in date, and gave it to someone else but still did not refund my money. This is cheating the consumers clearly.

Hello myself sujauddin a hotel was booked oyo 73460 on 20st Aug, 2022 but at the time of check in they simply denied my booking confirmed that booking ID is not generated yet at hotel.I have already made payment of 1276/- amt kindly refund my amount as soon as possible. This type of incident is the first time that is happened to me and I am really unhappy and frustrated with this situation because it already happened prestigious issue with my family.
Contact me [protected]/[protected]
Email-suja.[protected]@gmail.com
I have already attached my proof..

I have booked two tickets from Bangalore to Kolkata on 2nd Oct 2022 and on Kolkata to Bangalore on 10th Oct, 2022 and while booking tickets -MMT was displaying LOCK PRICE AND PAY LATER for which I paid an amount of Rs.2228/- for one side only .
While completing the actual booking it was showing me to pay the full amount and I came to know that the booking amount is exclusive of the lock price amount which came as a shock to me.
I immediately called on MMT customer care in which after holding our call for long they told it is mentioned in terms and conditions as The lock price is not being applied on Special price and promotional price which they were arguing that all prices are promotional prices which is completely misleading the customers.
My COMPLAINT is MMT is simply misleading the customers and taking money from them without clearly mentioning the details and customer care is not ready to hear our complaint. THE MMT is not clear about their policies and simply misleading.

Dear Sir,
1) mumbai to shirdi bus booking date : 13/08/2022 id is - NU[protected] PNr - 87DTE8EV Ticket Number[protected] bus cancelled by bus operation amount 1773/- (5 person) 2) shirdi to mumbai bus booking date : 14/08/2022 id is - NU[protected] PNr - 87JS5UV3 Ticket Number[protected] bus cancelled by bus operation amount 1880/- (5 person) Still not found any refund so please clear all refund amount otherwise file a consumer case against you and your service not found you email id and any direct person contact number that solve this type problem.

I have booked Hotel through MakeMyTrip with pay later option. My Booking was confirmed and I got the confirmation on my mobile number. Now when I try to make payment, I am getting the error pl. Enter valid Contact number while number is correct where I have got the booking confirmation. Tried to contact MMT on their helpline but getting only recorded messages. Not able to talk to them regarding my problem.
Booking id : NH[protected]

Regards
Gurmeet Singh
gurmeet.[protected]@gmail.com

I have booked a bus ticket from Goa to Pune on 10th August with Om Sairam Travellers. The bus got canceled without any proper information. In MMT it is showing as journey is completed. There is no way to talk with customer care.
PNR :8757QYY5

Hello,

I had booked train journey tickets from Hubli to Bangalore for 17th August 2022 and return from 18th August 2022. For some reason, I had to drop my travel and when I tried canceling my confirmed bookings through makemytrip website clicking on the My Trip column, I would get a message saying " An error has occurred, try after some time ".

And I ended up loosing Rs 700.

Looks like they are running a scam to loot customers.

My name is Chandrashekar Akki . My contact is [protected]

On August 13, 2022, I tried to book a rail ticket from MakeMyTrip with Booking ID - NR[protected], which was unsuccessful but the money was deducted from my Paytm account. On the website of MakeMyTrip, it was shown that I will receive the refund within 3 days but it's been a week and I still haven't received the refund in my Paytm account. The RRN number for the transaction is [protected].

I have booked a flight ticket for 5th june 2022 ..air alliance bkn- del 91834... PNR NVAQ6H...name- Shruti Poonia...which was canceled by the airline itself...till today I have not got the full refund...and not able to contact anyone from make my trip...I got full refund with the ticket I booked from air alliance..so please resolve this issue...

I called MMT multiple times, and discussed severe health issues I.e. severe damp, smell, wet floor, broken toilet and hot water not working at hotel orchid, 4 rooms 201, 202, 203 and 204.

During call on 08/14, I requested them to advise me the proof/pictures you require for refund but you have not provided any list so far. We called MMT on 08/13 immediately after checking and informed issues encountered until then and also shared pictures. Despite promises, there has been no further communication from MMT at all earlier as well.

Due to bad hotel most of the kids are sick in family

Booking ID

NF79QMJNP4MLATMB0611
DEL - CCU Roundtrip Flight
Special Claim

Request ID :[protected]
Created 14 Jun 22, 03:49 PM • Via Online Request

Not Solved

Dear Sir,
I had cancelled my ticket and was also cancelled by the bus operator dated 07/07/2022. Still, my refund has not been received till now, so please return my payment.
Thanks & Regards.
Ashish Kumar Patel
Mob No [protected]
UPI ID [protected]@ybl
SBI Account.
Ashish Kumar Patel
AC No. [protected]
IFSC Code SBIN0030513
PNR 87ZDDDYE
ID No NU[protected]
TKT No TS[protected]NFPI /22732/RT Indore-Rewa
Pls find the attachment.
Ashish Kumar Patel
House Number 4/34 Sarvjan
Society, Kolar Road, Near Shivalay Parisar,
Daanish Kunj, Huzur, Bhopal,
Madhya Pradesh - 462042
Mob No. [protected]

I booked the ticket at MMT Customer care over the telephone. During the call the agent knew that i will cancel the ticket in future. So he has entered his MMT ID and booked the tickets.
I faced too much difficulty in contacting MMT during covid, and it was saying no Bookings on my mobile and my ID, Finally i called airlines and cancelled the ticket.
Since that day every week i am raising a ticket in MMT, they reply the refund will be credited in 3 days, but it is not credited to me.
I should get 6349 INR as refund from Air India, but i deserve full refund of my ticket at my booking card Rs 16335.
booking id-NN[protected].
Please check the attachment as a proof that booking done by Shashank and refunded to him, who is an employee of MMT.

I had a terrible experience travelling through Siva AMR travels booked through MakeMyTrip from Kodaikanal to Chennai. First of all there were no pillows, the mobile phone charging port was broken(charged mobiles are very important for a 12 hr journey) and the bus was in poor condition. During the journey the AC stopped working. The bus became very humid as there are no windows on the bus. Since it was in the middle of night, we had no other choice other than to go on the bus. Later the AC fans had also stopped working because the Dynamo of the bus became faulty. The driver had to keep the headlights off while driving on the highway to compensate for the broken dynamo. Driving on such a bus for a 12 hour journey is an inhuman thing to do.

MakeMyTrip does not provide any kind of live contact agent support through their customer care number, it only says you to go to the app after reaching all the options. The app itself is biased and only has options to resolve certain problems. There is no support email as well.

Dear Sir,

My flight(Spicejet) has been delayed by the airline by 48 Hours. So I canceled my flight and claimed the full refund based on Spicejet's cancelation policy. but I did not get a full refund.

I had a bad experience in hotel when i booked from the MMT in last September So i received a 1200 INR voucher from your end. But when ever i was trying to use it's was showing me error so i register a complaint on customer care on 2 aug 2022 and from then till now they are only sending messages like we will connect you within 24 to 48 hours but still i did not get anything and when i need to use it.They did not resolve and troubles me.