MakeMyTrip India Complaints & Reviews

Booked a ticket on 6 july 2022 and than from the side of make my trip they cancelled my booking because of not having lower berth option and the amount also got deducted now i want my refund as soon as possible this was my worst experience with mmt they always gets delay in sending refund

2 E-class tkts costin Rs. 20, 862 for journey between DEL & LKO on 15/4/2022 by Indigo Air Lines were cancelled at 19.22 hrs of 14/4/2022, As per printed conditiond in the tkts only Rs 300 per tkt was to be deducted. But a refund of only Rs. 3, 9334 was received, whereas it should be Rs. Rs. 20, 862 - Rs. 600 = Rs. 20, 262. Thus, a balance amount of Rs. 20, 262 - Rs. 3, 934 = Rs. 16, 328 is still to be refunded.

We approached makemytrip to suggest us good trip package for thailand, bali and maldives. We didnt feel suggested packages from agent were worth. We decided not to go with that. The agents keep calling and later started behaving rude and shouting on me and my wife. I feel we are not bound to take makemytrip packages and we only requested for it. So, makemytrip should consider this.

Agent name is Akshay and his phone no is [protected]

My name is Himanshu and phone no is [protected]

Reference No.[protected] With reference to above complaint number, we have booked a ticket from chennai to Bengaluru on 12th June 9.00am in Make my trip.com. Payment got deducted and ticket confirmation not received. Customer care informed us to wait till 24 hours, if ticket not received then they will refund with in 72 hours and asked us to book new ticket. We have booked new ticket and travelled. However even after multiple follow up there is no proper response from the company. Their customer care team asked us to share account statement and the same has been done on 25th June 2022. Yet not received refund.

Refund request for flight booking id: nf7i9ivsh6a3nret3533

my spicejet flights were rescheduled and asked for refund since last 3 days. They are giving excuse as airlines has not paid them. I am sure that mmt is lying and keeping my money with them as i have proof as follows
i had booked same flight same sector on same day for my wife on different travel booking app called cleartrip.Com. I asked them for refund and within three(3) hours the refund was given.
It is clear that mmt is deliberately keeping my money and giving flase excuse
i want to take it up with pmo office and consumer court if they dont pay within next 1 day
thanks

I booked andaman trip with makemytrip to travel in feb 2022 but had to reschedule to april due to covid .
I had originally paid in credit card and since i had to get it rescheduled they provided a gift card of equivalent amount and i had to pay additional money via amazon wallet as trip was more expensive this time .

On my trip starting 3rd april they cancelled few activity and provided the refund of rs 3900 again to gift card instead of amazon wallet .

Now the problem is the gift card is usable only if i book another holiday package with them and i cant even book flight or hotels with it .

I have already requested them since i paid originally in credit card and also i paid additional amount next time via amazon wallet the refund should be to my wallet at least .
I have also requested to provide it to make my trip wallet at least so I can use it .

Now the gift card is unusable and the balance will expire in few.months .
I have tried reaching out to them but they either are not reachable or give excuses to reach concerned department .
They are chating customers .
I need my refund

Hi,

I don't know where I go with my concern, so I am writing to all the email addresses I have got to raise my voice over here.

MakeMyTrip is indeed the pathetic service of you guys. When I am trying to retrieve my booking to cancel my railway ticket through my booking id NR[protected] from the website and Telephonic options, it says that there is no trip on this booking ID. When I am calling the customer care number after following the IVR options for Railways, the call is being transferred to the corporate department all the time. This happens around 10 times. And these customer care executives named Sonam, Sakshi, Virti and their Floor supervisor Named Nitika are so unprofessional that they are saying that it's not our concern you deal with that and disconnecting the call. This is kinda a new tactic of Make my trip to snatch money from the customers when they are not getting it through the right channel and they have put their agents in customer services dept to make sure they succeed in this act. Pathetic Services Make my trip.

Now that I have shared my Booking details and the travel is on 7th July. Please make sure my booking gets cancelled. I will keep this mail and the recordings of the telephonic conversations as proof for the legal procedures.

Thanks

This is in regards to the booking ID - IN1B[protected], IN1B[protected]
Abhishek Kukreti
Abhishek.[protected]@makemytrip.com
MakeMyTrip

He booked us the tickets from Bangalore to Manchester
Through Vistara airlines
Bangalore to Delhi to Franfurt to Manchester
So in Frankfurt transit visa was required- But Abhishek said it is not required. He confirmed twice and thrice that Transit Visa is not required. And booked the wrong tickets. So In Delhi we were not allowed to travel from Delhi to Frankfurt and to Manchester.
I spent 271890 for our tickets.
But we were not allowed to travel because of his mistake.
We asked him whether transit visa is required he said not required.
Then on January 1st 2022 we could not travel and therefore we called Make My Trip From Delhi Airport and tried to ask them help us on this issue and tried to ask them to rebook the tickets for us.
But the customer care staff from make my trip said she cannot help me out on that issue and she has to inform that issue to her supervisor and she said she will arrange for a call after 48 hours. But i never received any call.

As i was travelling to the United Kingdom on a student visa i had filled passenger locator form, I took Covid Test and Booked my room which all should be in 48 hours duration if not it will be expired.
So because of Make my trip staff's mistake we were not able to reach on January 1st as per the plan.

I need a complete refund of 271890 rupees .
I spent again 472500 while rebooking the tickets so i need the remaining amount of 186000 as well. Because its make my trip duty to reschedule the tickets for the same price but they didnot pick up my call and they didnt help me in rebooking the tickets for the same prices. So they should pay me 472500 in total as a refund.

I have the audio file for evidence.
File size is 7.99 Mb but not able to upload

On 09 June 2022 I had cancelled my plane tickets from Pune to Dehradun (Booking ID - NF7QUQ3GJH908CCD9912). I was supposed to get a refund of Rs. 13010/- since I was supposed to travel with my wife. I got a refund for Rs. 6505/- after 5 days but the rest of the amount i.e. Rs. 6505 is still pending to be paid till date even after 25 days.

When you call their customer care they just say sorry and dont give me the solutions to this... this is my hard earned money. I have filed my online complain too on their website along with the proofs (bank Statement) but no resolution to my issue.

Please help me in solving this issue at the earliest.

I got cheated by MakeMyTrip and lost 20000

I have booked tickets from Bangalore to Rajahmundry. DOJ 18/7/22
Inspite of 77 births availability an allotment o[censored]pper birth is made for a 56yr old lady traveller we had requested for lower births when it is not available ensure that booking is not done kindly see a lower birth is alloted for the above traveller.
PNR no is [protected]
Train no. 17209
Bangalore to Rajahmundry.

Mode of travel : Bus
From : Hyderabad
To: Bangalore
Date of Travel : 11th May
Boarding Point: Sri Krishna Travels
Service : Intrcity Smart bus service via Make my trip
Issue : Dropped us midway due to bus breakdown.
Had to take another rtc bus to reach bangalore.
Contacted Intrcity but they have already credited to MMT. But Make my trip isn't refunding my money

Hello MMT Team,

My Name is pramod Hiremath,

For business purpose i need to travel frequently for that purpose i requested the ICICI Make my trip credit card for hotel and flight booking,

my Mobile number is [protected]
My mail id is hiremath.[protected]@gmail.com

with this mobile number and mail id my rewards points are getting collected and and for me its easy to track my booking

but current situation is my mobile number is associated with my other mail id that is [protected]@gmail.com
and my one mail id pramd.[protected]@gmail.com is associated with [protected] and this mobile number i am not using now.

can you update my MMT account with Mobile number is [protected] & mail id is hiremath.[protected]@gmail.com

I tried to contact your customer care but there is no option to talk with the customer care executive without any booking id. tried cust care mail id in google not able to find. tried on your website no mail id

please solve this problem

I booked a bus from Kasol to Delhi which broke down after 15 kms. Then we were shifted to another bus which also broke down and we waited for 7-8 hrs the entire night until the next morning we had to look for other transport and come back. The bus was cancelled yet no refund is initiated. Nor is anyone getting back on the same. PNR no.- 1450535 Bus was at 9:50 PM on 16/4/2022

Hi, I have booked the train ticket from Kolkata to New Jalpaiguri which was cancelled from MMT side and charges was deducted and I received message saying that refund will be processed in 10 to 15 days but I haven't received any refund. I also try to call and mail them but no response from there side. This is ridiculous and very poor service from MMT.
Booking ID and RRN number I had received from them which i am attaching below.

Have booked a round trip international flight ticket from New Delhi to Athens and back from 23july 2022 and return 1st Aug 2022. I need to prepone trip by a day and change to 31st July 2022. I used MAke my trip - MY BiZ account.

However, the ticket says date change allowed but the app i used says online date change not allowed. After calling customer care and speaking with Mr Shubham for 2 hours, he still says he doesn't know...

Booking id.NR[protected]. Booking date.28 June.Rs1205/-

I have booked a hotel in 24/06/2022 and stay date is 25/07/2022 but when I came to hotel for stay on 25/07/2022 then the hotelier is denied my booking then I call to customer care for this matter bur they are say please wait one hour then after 1 hour they have no call then I cancel the booking on 25/6/2022 but till date I have no recieved my refund amount.many time I have call the customer care but they are say your refund amount credited in your account in 48 hrs but till date 03/07/2022 I have not recieved my refund.

Dear Sir/ Madam,

MMT support Request ID[protected]

I was trying to book a domestic flight from SXR to COK of Indigo airlines through makemytrip.com. I booked through my credit card, however the booking was unsuccessful from MakeMytrip end though the amount of 9309/- got deducted from my credit card on 22 Jun 22 at 7.15 PM. I thought that it is a normal issue and the money will be refunded back as has happened so many times before. I called my credit card provider after two days but they told that the transaction is sucessful from their end, so I have to contact the Merchant (MakeMytrip) for refund. They even provided me with the transaction ID's of sucessful credit of amount to MakeMytrip. From then onwards, I have called MMT so many times, shared the transaction ID's with them, shared my credit card statement with them, they even told that my issues has been escaIated on high priority basis and will receive a call from the backend team within 48 hours, however the same have not happened. They are just dodging this issue and are trying not to refund the money back.

A support ticket was raised for refund on 26 Jun 22, however there is no status update from MakeMytrip from that date.

I have booked flights worth above Rs. 1, 00, 000/- during the past year from MakeMytrip, however the support they are providing in these times is very pathetic and i will reconsider my association with MakeMytrip for my further transactions.

Respected Sir/Madam,

I have booked my train ticket from Thrissur to New Delhi with booking ID : NR[protected] on 24 June 2022, Friday through online and paid an amount of Rs 7215.4 but it was unsuccessful.
It was told that the amount of Rs 7215.4 would be refunded within 2 working days, it was supposed to be refunded on Tuesday 28 June 2022.
The status of refund via tracker says that it is refunded but it's been a week and I have not received the money on my bank account.

I am attaching the details of booking that was unsuccessful.

I need to get my refund amount within 2 days to my account. Please do the necessary arrangement.