[Resolved] MakeMyTrip India — flight rescheduling and refund process

vmaru

from Bengaluru, Karnataka

Website:

www.makemytrip.com

I booked a flight ticket from MMT a month back. Since yesterday, I was trying to reschedule the same flight and even the amount got deducted from my account. But, because o[censored]nknown reasons the flight was not rescheduled (no updates on MMT App about rescheduling). This has happen twice now.
So, I raised a refund request for rescheduling failure and moved to Indigo website to reschedule my flight.
From there I was able to reschedule it. Even spoke to Indigo customer care to confirm that the flight has been rescheduled. After confirmation, I checked MMT App to see if the status has been updated or not. But there were no updates on the App. I thought it will some time.
But after some time what I see is that MMT has cancelled my flight. This was unexpected as I did not requested for cancellation. There has been some miscommunication between Indigo and MMT.
Moreover, I did not get any confirmation about refund initiated towards rescheduling failure from MMT.
I tried several times to reach out to MMT customer care to speak on this issue but could not able to do so. They have no option to speak directly to customer care executive. I tried calling on different numbers as well. But no results.

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Nov 10, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

MakeMyTrip India Customer Care's response Hi vmaru,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Oct 08, 2018

Updated by vmaru Thanks for your help.

I spoke to your customer care executive over this issue and he has resolved it. MMT has booked a flight ticket on my behalf and credited the refund amount as well.

One thing I want to add here is that - "You should improve your customer care support or the policies". As I was trying very hard to reach out to you but you do not allow your customers to call directly. Instead, you ask us to write a query and then you call back us. This is very weird. A customer should be allowed to call you at any time for support instead of you calling us after checking our queries. This consumes a lot of time.