MakeMyTrip India — Flight ticket got cancelled by the airline company but refund not received

Website: supportz.makemytrip.com/Mima/BookingSummary

I Booked airline tickets through make my trip and the flight was cancelled by the airline company but till date(22-December-2024) i did not receive any refund amount on my account even though i tried to contact them via email i am unable to find the email address so i would like to raise an serious complaint against this platform and my ticket amount need to be reimbursed its almost a month this make me feel bad. details are, Date of flight Wed, 04 Dec, the cancellation has been informed to me on 20th November 2024, Flight No. IX-696, DMM to MAA, the PNR Number is OUZMVR,