MakeMyTrip India — fraud done by mmt

Address:

Chandigarh, Punjab, 160022

Below given 3 tickets were booked for Geneva on 18th Feb 2019 for Rs.110586/-

As tickets were for onward, journey, because of change in date of exam of my son, we requested for cancellation of tickets.

MMT promised to refund Rs. 52857/- first confirmed on call on 30th march and immediately followed by given below mail where they confirmed refund of Rs. 52857/-

They promised to process the refund within 12 hours by charging exorbitant MMT service fee of Rs.27666 /-.



Then confirmed that your refund is processed and sent to my account on 31st March at 3.32 Am.

Actually they have not transferred the money but given false statement.

Then after regular follow up, wasting 40-50 minutes on every call and writing several mails, refund was not received, always got the answer under process and we will respond within 48 years, but never responded.



On 18th April, 2019 all of sudden we got the message Rs.7741/- credited to your credit card.

After humiliation and harassment for several days, Priyanka Halder said there is recording of 47000/- only and when I asked about Rs.52857/-, she said we don’t consider mail.

Then I asked to refer the call recording of 30th march immediately before the mail, she asked for some time. Then received a mail that fresh incident refer. No.[protected] created on 26th April. After that she is not responding on mail or call.

MMT has devised system where customer cannot call except through call center which takes 40-50 minutes waiting time and after that they just promise Priyanka will call. But she is not responding.

We have gone through mental agony and financial loss and MMT has spoiled the trip.

MMT is following unfair trade practices and has done fraud with me and not returning money after one month. They do false claim. Even seniors are not acknowledging or responding.



It is a criminal case of fraud and mental harassment. Further in addition of fraud of Rs.52857, they have charged Rs.27666/- as MMT service fee.



Warm Regards

J C GOEL







Refund Under Process



Booking ID: NN[protected]

Booked on 18 Feb, 2019

Dear ANU,
Don't worry, we are processing your request.
Your request for Cancellation and refund of INR 52857 for your stay at International has been received by us.
Our promise is to Process Refund of INR 52857 in 12 hours .
If we delay, then we will pay INR 100 wallet bonus per hour upto a maximum of INR 1000.



Promise

Process Refund of INR 52857 in 12 hours

Promise Time

12 hours



If we delay, we will pay

INR 100 wallet bonus per hour upto a maximum of INR 1000

Cancellation initiated

(30Mar, 03:32PM)

Refund processed and sent to your account

(31Mar, 03:32AM)



TRACK PROGRESS







Refund Calculation

All amounts are in INR

OS-8582 | New Delhi-Vienna | Mon, 27 May 19, 14:05 hrs

OS-577 | Vienna -Geneva | Mon, 27 May 19, 20:15 hrs

LH-5749 | Geneva -Munich | Tue, 18 Jun 19, 09:10 hrs

LH-762 | Munich -New Delhi | Tue, 18 Jun 19, 12:10 hrs

Passenger Name



Airline Fare

Conv. Fee

Others*



Total Price

1.

Anu Goel



37961

799

0



38760

Cancellation Charges



(-) 9222

(-) 799

(-) 0



(-) 10021

MMT Service Fee



-

-

-



(-) 9222

2.

Jagdish Chand Goel



37961

799

0



38760

Cancellation Charges



(-) 9222

(-) 799

(-) 0



(-) 10021

MMT Service Fee



-

-

-



(-) 9222

3.

Madhav Goel



37961

799

0



38760

Cancellation Charges



(-) 9222

(-) 799

(-) 0



(-) 10021

MMT Service Fee



-

-

-



(-) 9222

Total Fare

116280

E-coupon Adjustment

(-) 5694

Total Cancellation Charges

(-) 30063

Total MMT Service Fee

(-) 27666

Total Refund

52857

* Others as a column includes insurance, meals and preferred seat charges

Additional Details

Trip

International flight

Get 24X7 Customer Support

India

[protected] (Toll Free) / +[protected]

Web

http://support.makemytrip.com

Note: Please do not reply to this mail.It has been sent from an email account that is not monitored.







Sent from my Samsung Galaxy smartphone.



\[protected] Forwarded message[protected]
From: MakeMyTrip
Date: Mon, Feb 18, 2019 at 5:57 PM
Subject: MakeMyTrip Customer ETicket : NN[protected]
To:



TICKET - Confirmed



Booking ID: NN[protected]

MON, 27 MAY '19

DELHI TO GENEVA

11h 15m

Austrian

OS-8582

Operated by: AIR INDIA

DEL

DELHI

14:05 hrs, 27 May

8h 10m

Economy

VIE

VIENNA

18:45 hrs, 27 May



MON, 27 MAY '19

DELHI to GENEVA11h 15m

Austrian OS-8582

Operated by: AIR INDIA

DEL

DELHI

8h 10m

VIE

VIENNA

14:05 hrs, 27 May

18:45 hrs, 27 May

Economy

Change of Planes. 1h 30m layover in Vienna (VIE)

Austrian

OS-577

VIE

VIENNA

20:15 hrs, 27 May

1h 35m

Economy

GVA

GENEVA

21:50 hrs, 27 May



Austrian OS-577

VIE

VIENNA

1h 35m

GVA

GENEVA

20:15 hrs, 27 May

21:50 hrs, 27 May

Economy

PASSENGER(S)

PNR



E-TICKET NO.

SEAT

1.

Anu Goel, Adult

TSU4GT



257-[protected]

2.

Jagdish Chand Goel, Adult

TSU4GT



257-[protected]

3.

Madhav Goel, Adult

TSU4GT



257-[protected]



TUE, 18 JUN '19

GENEVA TO DELHI

10h 35m

Lufthansa

LH-5749

Operated by: SWISS

GVA

GENEVA

09:10 hrs, 18 Jun

1h 10m

Economy

MUC

MUNICH

10:20 hrs, 18 Jun



TUE, 18 JUN '19

GENEVA to DELHI10h 35m

Lufthansa LH-5749

Operated by: SWISS

GVA

GENEVA

1h 10m

MUC

MUNICH

09:10 hrs, 18 Jun

10:20 hrs, 18 Jun

Economy

Change of Planes. 1h 50m layover in Munich (MUC)

Lufthansa

LH-762

MUC

MUNICH

12:10 hrs, 18 Jun

7h 35m

Economy

DEL

DELHI

23:15 hrs, 18 Jun



Lufthansa LH-762

MUC

MUNICH

7h 35m

DEL

DELHI

12:10 hrs, 18 Jun

23:15 hrs, 18 Jun

Economy

PASSENGER(S)

PNR



E-TICKET NO.

SEAT

1.

Anu Goel, Adult

TSU4GT



257-[protected]

2.

Jagdish Chand Goel, Adult

TSU4GT



257-[protected]

3.

Madhav Goel, Adult

TSU4GT



257-[protected]



IMPORTANT INFORMATION

•

Check-in Time : Check-in desks will close 2 hours before departure.

•

Valid ID proof needed : Please carry a valid Passport and Visa (mandatory for international travel). Passport should have at least 6 months of validity at the time of travel

BAGGAGE INFORMATION

Type

Sector

Cabin

Check-in

Adult

DEL-VIE

7 Kgs

Not Available*

Adult

VIE-GVA

7 Kgs

Not Available*

Adult

GVA-MUC

7 Kgs

Not Available*

Adult

MUC-DEL

7 Kgs

Not Available*

*Contact Makemytrip support below to know about check-in baggage for this flight.

PAYMENT INFORMATION

•

You have Paid INR 110, 586 | For Fare Breakup Get Invoice

MANAGE BOOKING

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