Booking ref: NF7STYRG09X4MXC61344
Their free date change as per them is applicable till upto 2 hours before flight departure and yet we were unable to use the app to do the same even 3.5 hrs before.
We had booked for 13th June with Rs 460/- spent for free date change.
Their customer care firstly overcharged us Rs 1560/- stating they were taking extra for price difference in new flight date and time even when we checked and difference was actually lower by Rs 228/-.
We were forced to pay the 1560/- for a date change to 19th June and first they said within 6 hours we will get new booking details. After follow up after 6 hours customer care said that there was a technical issue and to allow 30 mins more.
Then from 14th June till now all they are doing is calling and asking for even more money. We refused to pay the same and have been demanding for a refund due to this unethical way of overcharging.
We have already paid 14647 (Rs.13087 + Rs.1560) and are unfairly being asked to pay more even after we checked multiple times that cost for flight on 19th has not exceeded this.
Please refund the amount and we will ensure to not use mmt as a platform again for flights. Was this information helpful? | 
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