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MakeMyTrip India Complaints & Reviews

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Updated: Jun 13, 2026
Complaints 8218
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3076
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5142
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MakeMyTrip India reviews & complaints page 14

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T
Trisha Roy
May 20, 2016
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Amount not received

Address: 411004
Website: makemytrip

On 17th may'16, i had booked flight tickets from nagpur to kolkata. After booking one ticket, i wanted another ticket from kolkata to nagpur, instead of kolkata to nagpur, i clicked on nagpur to kolkata again and booked it accidentally. I managed to figure this mistake out within half an hour and i contacted makemytrip as soon as i realized. Their executive had advised us to talk to the concerned airlines directly. Airlines refunded our full...
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V
Vivek Waman
from Mumbai, Maharashtra
May 8, 2016
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Gift card refund delayed

Address: Thane, Maharashtra, 400601
Website: www.makemytrip.com/gift-cards

Mmt reference id:[[protected]] gift card balance lost - refud request

I tried to make a booking on the mmt website for a hotel booking using my gift card no. [protected] on 30th april. The payment was partially made using this gift card.

The booking id generated was nh[protected]. However, this booking failed but i have lost the rs. 2000/- balance from this gift card.

I requested for the...
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A
Abhay Bhole
from Tuljapur, Maharashtra
Apr 22, 2016
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Non refund of ticket fare

Address: 411038
Website: makemytrip.com

Hi

My name is Abhay and I need to highlight certain issues regarding the flight booking service of makemy trip. On Sunday, 17th April noon, I booked Pune to Goa flight for the following dates for my family


Pune to Goa : 15th May

Goa to Pune : 19th May

This is my flight booking ID (Flight Booking ID NF[protected].
We wanted to change our dates by one day that evening...
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S
Steven Philip Sam
from Noida, Uttar Pradesh
Apr 20, 2016
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Customer care not honoring refund commitment

Address: Gurgaon, Haryana, 122016
Website: makemytrip.com

This is to report an absolutely pathetic experience i have had with makemytrip india. In fact, this is the very first time i am using mmt for booking a flight ticket - i usually use cleartrip, or our booking agency - saving a few hundred rupees has eventually costed me a lot of time, money, and peace of mind.

Complaint reference id with mmt: [[protected]]
Makemytrip booking id nf[protected]

I had booked...
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P
Pranay Wankhede
from Pune, Maharashtra
Apr 10, 2016
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Request for change in hotel

Address: Nagpur, Maharashtra, 440022
Website: www.makemytrip.com

I have planned a trip to manali via your portal. My booking id is :- nl[protected]. I just want to change my existing hotel to "solang valley resort". My travel expert is telling me to wait for couple of hours and it has been almost two days and there is no reply from your side.Extremely dissapointed with your service. I am having reservation over planning my future trips through your portal. Kindly look into these matter urgently....
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A
ameyalshi
from Bhopal, Madhya Pradesh
Mar 31, 2016
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Free cancellation of hotel mentioned on website but refund given as zero

Address: Mumbai City, Maharashtra, 400601
Website: www.makemytrip.com

I have done a hotel booking on your Makemy trip website on 29th March. Hotel name is Best Western Patong Beach.

On the website, it is clearly mentioned that the booking is refundable till 21st April but when I am tryingto cancel the booking, the refund amount is showing as Zero.

I have tried calling the customer care multiple times, but they are telling me that this is non refundable booking. Even today, the...
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C
chandra katyal
from Lucknow, Uttar Pradesh
Mar 30, 2016
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Cheating in issuance of air tickets

Address: Lucknow, Uttar Pradesh

Re: cheating by make my trip in issuance of air tickets


This is to bring to your kind notice that on[protected], i had purchased from make my trip, lucknow branch, following confirmed air tickets of air india having pnr : 1a - z8tki4 for a consideration of rs.40, 000/- paid in cash vide cash memo/ receipt dated 28th august, 2015 – file no.In1508b4s304587 for the following passengers :
Passenger name ticket numberbr...
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M
manasapeddi
Jan 27, 2016
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Cancellation of ticket without my consent

Address: Bangalore, Karnataka, 560068
Website: makemytrip.com

My ticket was cancelled without my consent by your employee.

As I have asked to cancel only one way which was from Visakhapatanm -- Bangalore (return journey),

MAKEMYTRIP support team has cancelled my roundtrip journey (including Bangalore -- Visakhapatnam ).

Due to that I had to take another ticket on my journey date which cost me Rs.3300.

I want a refund of Rs3300 which cost...
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V
Vivek326
from Bengaluru, Karnataka
Jan 22, 2016
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Hotel booking confirmed on same date - later saying not available

Address: 121003
Website: www.makemytrip.com

I booked a hotel for stay (9 & 10 Feb'16) on 25th Dec'15 thru make my trip website for my honeymoon trip. Hotel confirmation was received on 25th Dec'15. After 11 days MMT person is calling & saying that hotel is not confirmed.

All my other related bookings are in trouble on a HONEYMOON TRIP.
Not willing to pay for changes on local sight seeing tours...
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A
adityasarin3
from Delhi, Delhi
Jan 8, 2016
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No heed paid to the issue in hand and lethargy of cancellation department.

Address: Gurgaon, Haryana
Website: support.makemytrip.com/MyAccount/MyIncidents/ListAllComplaints

Purchased the Flight + HOTEL booking from make my trip " Booking ID NP[protected] " for Delhi to BALI and back Have placed the cancellation since 10th of Dec. "No refund yet" Have recordings of how their software is full of issues. Been calling their IVR and still every time a new request is being generated. Following are the requests created and closed without intimation : : [protected] cancellation due to some...
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D
Devesh148
from Mumbai, Maharashtra
Jan 7, 2016
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Tickets got cancelled with concern

Address: 400101
Website: Makemytrip.com

With reference to the booking ID NF[protected] with make my trip for my journey from Mumbai to Madurai on 08.01.2016 and madras to Mumbai on 13.01.2016 which I have booked on 11.08.2015 and confirmation of the ticket booking was received through mail dated 11.08.2015 from Make my trip at 12:33 PM. Now, today when I called up at Air India Customer care number to know the flight status I got to know that my ticket is cancelled by the travel...
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amiagarw
from Chennai, Tamil Nadu
Jan 6, 2016
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Extra charges done at the time of payment

Address: Alwar, Rajasthan, 301001
Website: www.makemytrip.com

Incident Date: 25th and 26th December 2015 Make my Trip:[protected] Me and my friend have booked a hotel (Royal Palace, AJMER) on 25th December 2015. At the time of payment, we have done a full payment of amount as shown in billing. At the time of check out hotel employee asked us to pay sum of Rs 1200/- more to pay as per voucher. While there is no information given at the time of check in. Make my trip team is not ready to...
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J
jaffer sadiqn
from Bengaluru, Karnataka
Nov 8, 2015
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My wallet is not showing in my app in i phone 4

Address: Bangalore, Karnataka
Website: make mytrip.com

I downloaded the app called make my trip and it has a advertisement that if we download we will earn rs500 and if we refer to any of our friend to download we will get rs200 and we will gift our friend rs500 but in my apple 4 there is no option of my wallet so please serve me a better service...
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S
Shilpa Sonawane
from Mumbai, Maharashtra
Jul 10, 2015
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Refund money in wallet

Address: Pune, Maharashtra

Today i have cancelled my flight Delhi to Pune, there was two option 1 is Refund money in Wallet & 2nd is Refund money in my bank account, i choose 2nd option, but company transfer money in wallet after that i called them customer care but they not help me, my call was disconnected team, kindly request them please refund my money in my bank account. Please help me....
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R
R Mat
from Bengaluru Pete, Karnataka
Jul 8, 2015
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System error - Flight booked with Wrong date

Address: Bangalore, Karnataka

MakeMyTrip Booking ID -NF[protected] Booking Date - Tue, 7 July 15 Travel Details – Blr-Del (17Sep.2015) & Del-Blr(20Sep.2015) When I was making this booking, I carefully checked all details & did the payment After 2 mins. I received a confirmation & I was shocked to see the return date as 20 Dec. 2015 I immediately called MMT customer support team, who told me that since the systems are getting updated I need to call them after...
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G
gochaudhari
from Mumbai, Maharashtra
Jul 7, 2015
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Baggage allowance not issued properly

Address: Pune, Maharashtra

Hi, For a while I have been talking to an agent from Makemytrip about the 3 piece baggage problem. When I first talked to him about the ticket, he told me about the fare for an airline flight ticket with three baggage allowance. I agreed and went ahead booking the flight. But the ticket I was issued had only 2 bags written on it and on asking, I got the answer that it depends on the airlines whether to issue the third bag to you or not....
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nitinnayal
from Delhi, Delhi
May 20, 2015
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SCAM of travel insurance

Address: Gurgaon, Haryana

Hi, My complain is for my booking id: NF[protected] The site makemytrip.com has this functionality of duping the consumers by charging extra 200 rs in form of Travel Insurance. Within the booking process of 4 separate windows there is a line embedded for travel insurance which auto adds( by DEFAULT SELECTED) travel insurance amount of 200 rs to the total amount. A user has to be careful(i.e. read all the lines in all 4 pages) and...
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A
anujthakur1984
from Mumbai, Maharashtra
Mar 12, 2015
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Fraud (on online hotel booking)

I had made a booking online on makemytrip.com for one night stay at Venetian hotel. I had booked for a plan that included breakfast. However when i arrived at the hotel, was told that breakfast is not included, hotel even showed me the mail from 3rd party vendor (working with makemytrip) that the booking does not include breakfast. This is a clear case of gross negligence and fraud from makemytrip....
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krsaurabh2511
from Hyderabad, Telangana
Feb 15, 2015
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Makemytrip not processing refunds - Has held the amount for more than 2 months

Address: Hyderabad, Andhra Pradesh

Hi, This is regarding processing of refunds by Makemytrip.com. 2 of bookings were cancelled by SpiceJet as they had cancelled the flights. As a result, I initiated refund for both of them. Makemytrip claims that it takes 10 working days + Bank processing time to get the refunds. However, this is the current status: (1) Booking 1: NF[protected]: Over 2 months. Refuntdstill not processed. (2) Booking 2: NF[protected] [Partial...
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L
lankanarayana
Dec 26, 2014
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The ticket booked bus was not operated

Address: Guntur, Andhra Pradesh

Due to festive season demand makemy trip offered greenline travels operated bus booking from vijayawada to Chennai increasing the ticket rate by 3 times. I have booked bus ticket for my wife and daughter to travel from Guntur to Chennai travel date 6/10/2014. Greenline travels is not a regular service bus and there is no local agent in Guntur.The pick up time at guntur is 9 pm. We have waited in the advised bus stop from 9 to 12 PM without...
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Recent comments

Still no refund after 1 month

My complaint ID is 3542499. It has been more than one month but I have still not received my ?8006 refund.

IndiGo has already processed the refund (Request ID...
YE
yeshirangdrol

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