MakeMyTrip India — Horrible outstation cab experience on date 27 Jan 2021

I recently had a very bad experience with MMT. I had booked my cab (MAKEMYTRIP BOOKING ID: NC[protected] from Manali to Chandigarh Airport. I was travelling with my family.
I thought i will use this platform since till now I always had a pleasant experience with MakeMyTrip. I have been using your platform for numerous of my travels till date and I am satisfied with your services till date except this time.
I had a horrible experience with the cab booking. The driver Manish Kumar was sleeping while driving.
Initially, the driver was constantly talking to us while driving. At one point, the driver almost hit another car and a divider and then my husband offered to drive the car if he needed to nap for a while, but he was not convinced. He stopped the car and asked us to take a nap and we agreed. After 30 mins, we tried to wake him UP, but he wanted to sleep more. Post that he started saying I could sleep more. I will ensure to drop you guys on time. Just half an hour before reaching the destination, the car was about to hit the divider again and my husband asked him to drive carefully for 30 mins more and then he started arguing and we could not speak much more because of his behavior. We could lose our lives.

Also, he was not wearing his uniform and Police stopped us for the same and our time was wasted in all this ###. The car was also very dirty. It was smelling badly like he smoked before we got in the car.
I place MakeMyTrip responsible for ruining and mentally torturing me and my family throughout the whole journey by providing me with an unprofessional cab and driver. This was not only unprofessional on your part, but also could have been dangerous for me and my family.
I will reconsider traveling with MakeMyTrip in future due to this harrowing experience I went through with you.

Please do let me know if anything is required from my side. I do have driver's photos as well when he was sleeping.

You may reach out to me in case of any concerns.

Feedback: CUSTOMER care service is too pathetic.
First we have to call them and wait in the long queue. Then when you talk to them, they put you on hold for long. You can never be satisfied with them.
They don't even care about CUSTOMERs. You never get a response from them.
And there is no option to place a review about the trip.

Thanks and Regards,
Richa Singh