On 2nd October I searched a Delhi - Zurich flight on makemytrip.com.
The website showed me an option of price-lock and suggested that I can the pay Rs 27625 to lock my ticket at current price which was shown as Rs 70000 approx per pax equivalent to around Rs 3, 50, 000/-. The benefit shown was that my price will not increase and I will get benefit of price drop if any.
To my horror after paying Rs 27625/- through my American Express credit card I got an email that my price is locked at Rs 3, 94, 650/- and I have to pay an extra Rs 3, 94, 650/- to complete the booking (ID NN73TJMKLEBKCZ2W5823)
On calling the customer service they told that they are a third party service and they are in no control of the process. They informed that I should be extra careful in dealing with online services and there is no way in which they or I can connect with makemytrip. Finally on persisting the agent confirmed that sometimes the fare changes between booking and payment and such technical errors happen. She also assured that my price lock amount will get adjusted in the final payment. She confirmed that since a senior who will handle this is not available she would request a call back and assured that the same would be happen within 24 hours.
Since the price lock is valid for only 7 days and I did not receive any call for 4 days, on evening of 5th October I again called makemytrip. The agent again said there is absolutely nothing that she can do and clarified that Rs 27, 625 will not be adjusted against any booking amount.
It is normal for all travel agents to hold flight fares for 48 hours. Makemytrip is scamming people by showing misleading messages and then retaining that money without giving service in return. In my case they took Rs 27, 625 as an advance and refused to adjust it in the ticket price later. Was this information helpful? | 
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