MakeMyTrip India — Legal Case against MMT

Website: www.makemytrip.com

My name is MOHIT, I booked my fight from to and fro journey for BANGALORE-JAIPUR travel. I booked it via makemytrip mobile application and choose air costa flight for this trip.

But unfortunately AIR-COSTA stopped working for some operational issue and makemytrip asked me to completely new and different booking and for previous booking where flight AIR-COSTA flight stopped working they told me that 100% refund will come back. Then when I approached makemytrip for my 100% refund (since it was not a cancellation from my end, it was cancellation from airlines itself.) then makemytrip people say that we will not refund the amount until they get money from AIR-COSTA airlines. On the other side I tried reaching air-costa where those people and their customer care number everything is in non-responding mode.

I doubt that makemytrip is really serious about getting my money back from air-costa or not. So now even after not getting refund amount from makemytrip after 4 months also, finally I want to take a legal action against makemytrip.

I approached them many times via their complain board system and via calls emails etc, but there is no result or conclusion. It has taken my lot of time, money and had given lot of metal pressure to talk to them again and again.

Please suggest me what may be the BEST CASE which I can file against makemytrip. Also please suggest me do I need to file case against air-costa airlines as well. For me it is makemytrip whom I paid via online transaction so they are the only responsible people to refund my money.

Along with legal consumer case, can I file a fraud and forgery case against makemytrip company and against AIR-COSTA both.

I booked my tickets for this trip on 15th Feb 2017 and then makemytrip people only cancelled flight on 12th Mar 2017.
From there to till today It is now almost 4 months of time, but there is no refund.

Note: Total money which I paid to makemytrip is 8831.00 INR but now I want to sue them for every problem that was caused due to their unresponsive behavior to the customer.

Thanks
Mohit Tak
[protected]@gmail.com
[protected]@gmail.com