MakeMyTrip India — Make My Trip - Gift Card

We had got a "Best Wishes" MMT gift card from Raymonds in Jan'20 with a validity of 12 months. We have not been able to redeem it because we had curtailed all our travel due to Covid as my parents are 60+.

Had spoken to MMT team last year after the validity ended. They had assured saying that when you want to travel contact us. We would extend the validity for a month.

Now when are are planning to tavel and want to redeem, we are being told that we need to talk to Raymonds and not MMT regarding it.

I fail to understand what does Raymond has to do in this scenario.

This has to be sorted out by MMT.