MakeMyTrip India — makemytrip india refund delay plus wrong refund calculation duping customers - no response postpone the trip due to coronavirus

I had a booking with the make my trip app, booking id nf[protected]
Round trip total amount₹ 25753paid
Tired to raise an cancellation on the 13th of march due the global crisis of corona virus outbreak and the corresponding government advisory to avoid public places. Cancellation charges are undertaken by makemytrip, is - ₹ 19, 882 shall be deducted for air ticket cancellation, where else intially they showed partial cancellation that means rs 11628 should be refund but now they refunding just 5700rs, thats how mmt getting customers duped please look into this as soon as possible as it is hard earned money, plus none of their customer executive is picking the phone 'pathetic service"
'm trying to contact the customer support from yesterday and there's no response. I tried the toll free no also no response.

I here by attaching all the relevant screenshots to prove my claim.
Please look forward into my concern and do the necessary.