| Address: DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India |
I booked a flight ticket on 17.09.2022 for travelling from Chennai (MAA) India to Jacksonville (JAX) Florida through the ‘Make My Trip’ website. My travel date is 3 November 2022. Shockingly, Make My Trip cancelled my ticket on 25 October 2022 at midnight for no fault of mine. Immediately, I made a complaint to Make My Trip as I did not cancel the ticket. Despite my several phone calls and emails, Make My Trip did not take any action on my complaint till today. They only told me that based on the phone call received on 25 Oct midnight they cancelled my flight ticket, but they are reluctant to disclose the unknown caller’s identity. Due to their cancellation, my travel plan to the USA on 3 November 2022 is shattered. Make My Trip unjustly cancelled my ticket and is dodging me without resolving the issue. I am very much upset because of this incident. Make My Trip should compensate me for (1) my flight ticket cost, (2) obstructing my USA travel on 3 Nov 2022, (3) their lethargic attitude to resolving my complaint, (4) the mental agony and physical strain I suffered due to their unjustified ticket cancellation and (5) the opportunity I missed due to the ticket cancellation.
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