[Resolved]  MakeMyTrip India — My tickets cancelled by other user and make my trip cancelled it without any confirmation from my number or email

Address:	122016
Website:	www.makemytrip.com

I booked a ticket for 3 people from delhi to bombay on 1 nov 2016 for 14 january 2017 from my registered email id on make my trip online. On 9th december i received a message regarding the ticket cancellation by some 1. Which is not cancelled from the id from which i booked. When i talked with customer care they said that 1 of the 3 passeneger cancelled the ticket by calling on customer care from their number from which the ticket is never booked. I didnt cancelled the ticket from my registerd id, so how can company cancel my tickets without my permission and verifcation from registered id or email. Customer care representative told that this is mistake from their end so either we will get 100% refund or nothing. Now today i got a mail that there is no refund because the ticket cancelled is by 1 of the passeneger who called from his mobile number and not from which it is booked. My question is if comapny can cancel tickets without any verification or confirmation mail, anybody can cancel anyones tickets of other people. Even if we cancel products on online shopping we can only do so from registered id only by logging in. But make my trip has cancelled the tickets from an unknown user without any confirmation mail sent to me. I request you to please take strict actions against so that they refund me my money back.

My name : sunny sapra
Email : [protected]@gmail.com
Contact :[protected]

Makemytrip booking id: nf[protected]
Booking date 1 nov, 2016
Delhi to mumbai, sg-161 spicejet, 3:55 pm
1/pnr - neuv7e
Passengers:
Bharat sachdeva
Ashish saggar
Gaurav katyal