[Resolved]  MakeMyTrip India — no option to update an email id/ remove my account

Make my trip doesn’t provide an option to update an email id of an account. They would ask us to raise a request to update an email id but if we raise a request they would come up with the same answer saying that they don’t have an option to update email of the account.
Even they provide an option to delete an account unlike other travel apps.. Which is quite irritating.
They don’t provide a customer care number.. We have to wait for their representatives to reply on emails..
No proper customer service.. Its a worst service by make my trip.
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Dec 10, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2018
MakeMyTrip India Customer Care's response
Dear Mani Eleti

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing. We are unable to find out exact concern or issue as complete details not provided on the review.

Please provide us with the following details: -

• E-mail address registered with us.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
Complaint comments 

Comments

Sorry to inform about poor performance against booking detail last 4 digits: 7464. MMT is unable to share cab and driver details 20 minutes prior to starting of trip, even after several chasings.
Very much disappointed. It will be highly appreciable if looked into the matter seriously.
Regards
Debanjali Ghosh
My registered mobile number with MMT is now deactivated. I need to update my number on the website. However, there is no option to update it. I am unable to take any action. Please look into the matter at the earliest.

Sanjana Bajoria
Make my trip still doesn’t provide an option to update/change an email id of an account. They would ask us to raise a request to update an email id but if we raise a request they would come up with the same answer saying that they don’t have an option to update email of the account.
Even they dont give option to delete an account which is ridiculous..
Customer care number is not provided to resolve such issues and we have to wait for their representatives to reply on emails..
No proper customer service.. Its a worst service by make my trip.
I guess this issue remains unresolved and MMT's reply above shows they are not going to address it.

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