MakeMyTrip India Complaints & Reviews

Hi i have booked my flight tickets for 2 persons.. From goa to bombay jet airways dated 11 december and i accidentaly booked a early morning 4 am flight. We want to reschedule and change the flight timing to an evening flight. Me and my friend ahmed khan have been continously trying to contact make my trip but unable to get this issue resolved. We have been with mmt for more than 5 years and request you to plzz help us resolve this issue at the earliest. My contact no is [protected]. Plzz help us sort this issue. Regards clint [protected] below are my flight details.

Dear customer, seat no. For your flight jet airways 9w-762 for goa-mumbai on 11 dec 2018 at 04:05 is 35e, 35f. For any issues or assistance, visit http://support.makemytrip.com

Complaint reference is[protected]. Full details of complaint are with makemytrip.

Basically, i booked a cab through this company for 16/10/18 for outstation 9. Am til 11pm. The driver was persistent that during later afternoonthat it is for 12 hours only and wanted me to go back by 9pm. Driver left me at around 7.30 pm as her wanted to go. So i had to book uber to get back home. Make my trip are refusing to refund me my uber fare of approx rs 600-700 and are blaming me for sending driver away!!

You simpley cant trust these people if you have family or single women do not travel with this company on there car rentals.

I have been trying to reach MakeMyTrip (MMT) for the last 18 days to get my refund for a flight booking ID [protected] cancelled on 5 October 2018. The ticket was booked on MMT but cancelled (attached pic of email) through Indigo and they have given a full refund to MMT.
Everytime I have called or gone to their website, the link does not open or they keep sending me a cancellation link and not a refund link. showing that they have not updated at their end. They have already kept my money for more than 2 weeks without even responding online or on phone. On their website, they show the booking as still open. (attached pic)
I need a refund asap.

I had booked a holiday package through MakeMyTrip for me and my wife, our return flight(air pegasus) from Bangalore to Kochi on 13/08/2016 was cancelled since air pegasus was ceased from operations. There was no prior information regarding the cancelled flight from the travel agent nor from the airline authorities. I contacted MakeMyTrip and they didn't provide any alternative arrangement and said the ticket amount will be refunded within 30 days. we had no other option but to stay in Bangalore take a bus from Bangalore to Kochi the next day.
I had requested many times for the refund(complain ID IN1606B3S1069586) but MakeMyTrip informed me that the amount is not refunded from the airlines, So they cannot process the refund for me.
Recently I came across an article in quora which was about a similar case, for him he went to the air pegasus office in Bangalore, They showed him the bookings on the Central Reservation System, which he made through MakeMyTrip found that Air Pegasus had fully refunded his ticket cost the very same day, their flight was cancelled

and he informed me that as per DGCA rules the travel agent is responsible for the refund and not the airlines. It is the responsibility of the travel agent to refund the customer and recover the amount from the airlines.

I have attached the ticket copy for your reference

Kindly look into this matter and take appropriate action.

Kind regards
Dinu Mathew
[protected]@gmail.com
+[protected]

Hello - last month i was supposed to go to hong kong, hence i booked tickets through make my trip from maa to sin (Ai express) and then form sin to maa (Scoot) (Booking id nn[protected] and then i booked online in singapore airlines from sin to hong kong to sin via sia.

However due to typhoon my flight to sin to hkg sector was cancelled, and i got full refund form sia, however when i cancelled both air india and scoot airlines, air india mailed back with rs 2938 as refund and scoot refused to give any refund.

However mmt gave me back only rs330 as credit in my credit card and rs1232 they added in my wallet which also got expired and they gave me unacceptable reasons.

Already i had a great loss due to this booking approx rs50000 hotel payments etc. I not even got rs 2980 atleast as refund instead i got rs330 only from mmt which is not acceptable and very worrying and also bringing down your company reputation.

Request you to please look into this issue and resolve at the earliest.

Thanks & regards,
Anand

Hi,
I travelled from west africa (Burkina faso) to india for attending a training program for which i had paid 3, 000 usd as fees for the course. Program was in mumbai from 17th sep to 19th sep.
I was scheduled to travel from mumbai to bangalore on 16th sep and return on 19th sep vide make my trip booking id nf[protected] on 1st aug 2018 and paid rs 8, 126
However due to some visa issues of the faculty the training program was rescheduled from 24th sep to 26th sep 2018
I wanted to reschedule this flight due to my change of plan and selected date change. To 23rd sep and 26th sep. But:
1. The transaction was unsuccessful in first attempt but an amount of 16, 732 was debited from my account
2. The second transaction went through and 16, 732 was again deducted from my account.
After few communications with mmti, they refunded 16, 732 on 14th sep (Excess deduction at point no 1 above) vide 4 transactions as below:
• ref no [protected] :5, 958
• ref no [protected] : 2, 168
• ref no [protected] :2, 168
• ref no [protected] : 6, 438
• total : 16, 732/
Later on 22nd sep when i tried to do web check in for my flight on 23rd sep (Mum-blr) i came to know that my ticket has been cancelled instead of rescheduling. I booked a new ticket on jet airways web site (Pnr no idzjpq)
After neumerous communicaitons with mmt they refunded the amount 16, 732/ which they deducted for rescheduling on 25 sep 2018.
However had mmt rescheduled my ticket i would have been using the ticket amount, whereas when they did not reschedule my in spite of my double payment, i would like my original booking of rs 8, 126/- to be refunded to me.
Had i not tried to do web checking and went to airport for travel on 23rd sep, i would have missed my training program for which i spent 4, 000 usd for flight and 3, 000 usd towards fee for the course.
On principle ground i want this money to be refunded to me as mmt did not provide any service to me for this amount hence i should be paid this refund.

I made a booking on 8th of october through flipcart it take me to makemytrip portal and when i booked te ticket amoount was deducted from account 4693.00 as i get 600 instant discount as i was using sbi netbanking. I talked to makemy trip customer care executive name are rehan khan reference id:[[protected]], (Rajni kumari) reference id:[[protected]] nf[protected], everytime these people told me that you wait for 1 day and 2 day... Already i waited for 14 dyas
Mobile number [protected]
Email address: [protected]@gmail.com
Have all the mail proofs with me whatever the commited to me. Please take my case seriously almost 14 dyas paased still i didnt't got my refund.
Or should i go to consumerforum

Makemy trip and goibibo will by default attach an insurance policy when you buy a ticket on makemytrip website or goibibo website. I think it should not be checked by default. When customer needs to buy the travel insurance he/she should select it. Whenever i buy the ticket i have to contact makemytrip or goibibo to cancel the insurance. And it is tough to call makemytrip or goibibo because it takes long time to be on ivr and it just rings and rings and rings and if you are lucky than you might get a chance to speak to customer care to request them to cancel the insurance.

I had done a booking via makemytrip for a stay in gokarna at "sanskruti resorts" and paid an amount of inr 20, 060 for a stay of two days which included complimentary breakfast. On reaching the hotel i was given a dirty room which on multiple requests they cleaned and even after that the bed-sheets and blankets where dirty. The towels where wet and stained. I tried to raise the concern but no one responded. The breakfast was denied saying it is not included when i had shown them in the booking confirmation also. On ordering for food they do not deliver and just keep saying it will come. Also the staff was rude and ignorant. Felt like all money wasted and i want my money returned. They wasted my vacation like anything.

I have claimed for the refund of cancelled ticket from kathmandu to chennai bearing pnr of cfgdpg. I have cancelled the ticket on 23 july 2018. But still i didn't receive the refund amount.
After airline deduction of 3000 inr, rs. 7626 has been credited to your account related to this cancellation of ticket.
I kindly request you to refund the same at the earliest.

Dear all,

I am a makemytrip customer for last 4 years and have done several bookings till now. I need the refund or claim for the hotel booking which i have done in bali, indonesia last month.
It was informed that the hotel is a 4 star hotel at the time of booking but when i reached there to check in i found that it is a 2 star hotel.
My booking id is: nl[protected]

I have escalated this issue with the makemytrip executive on the same day (14 sep 2018). I have communicated through email and phone but i didnt get any proper response from your team. They were saying that it is a 4 star hotel. From the pictures i send, do you think it is a 4 star hotel???

I have moved to another hotel only because of the poor response from the make my trip. Also as i was with my family, it was not at all acceptable for me to stay in that hotel for that night.

Ayushi gupta from your team informed us at the time of booking that it is a 4 star hotel. Please see below the chat my brother has done at the time of booking.

“”” fri, 14 sep'18 - tue, 18 sep'18
Vishnu s: yes
Ayushi gupta: - private tour of barong kintamani in bali with indonesian lunch, with guide
- private tour of tanah lot at sunset, with guide
- watersport activities on shared transfers
- private tour of denpasar city in bali with guide
- private transfers: one way transfer from airport to hotel in sanur, kuta, jimbaran, nusa dua or seminyak with guide
- private transfers: one way transfer from hotel in sanur, kuta, jimbaran, nusa dua or seminyak to airport, with guide
- visa on arrival.
Ayushi gupta: kuta central park hotel bali
4*
Jl. Patih jelantik, kuta 80361 bali, indonesia, kuta,
1 room (S) standard room + 0 extra bed (S)
Check in - fri, 14 sep'18
Check out - tue, 18 sep'18
Vishnu s: ok
Ayushi gupta: total amount (Inclusive of all taxes)
105, 748 for 2 traveller (S)”””””

From the above chat, hope you understand that this is a clear case of cheating of the customer by providing wrong information at the time of hotel booking.

You have provided wrong information and service and response provided by the make my trip team on the same day (14 sep 2018) was very bad.

Please look into this very seriously and do the neccessary actions for the refund. If the hotel booking is not refundable, you have to provide me some vouchers or something which i can use for another booking.

Please look in to this seriously and take necessary action, otherwise i will bring this in to the public or social attention as this is clear case of cheating.

I had booked air tickets on 22/09/2018, of goair g8-584 from chandigarh to mumbai of 5th jan 2018 pnr no. Gc3gsk and booking no. Nf[protected] but the said flight cancelled by airline company but i haven't received the refund amount till date. Please look into the matter asap and please as note don't charge convenience fees for the same. U can contact me on [protected]

Hi,

I am writing with utmost disgust at the customer service provided by Makemytrip. I had made a booking (Payment reference - NH[protected]P01-MAKEMYTRIP COM) few days ago from your portal.
The amount got deducted from my bank A/C yet I received no booking ID or email confirmation.

Tried calling customer service many times but absolutely no response. The automated response machine asks to key in the Booking ID. How the hell are we supposed to key in an ID which we didn't receive in the first place??

Some action needs to be taken against such mismanagement.
I WANT MY MONEY BACK NOW!

FIX THIS!

A. HANS

I have pleased to inform you that from last some month i am using make my trip account and now i want to delete my accout but service provider didnt replay my calls and all
There is no customer policy and it used only for trips
Please do replay as early as possible
I just want to delete my make my trip account not more than than that because dont want to use this application

Mmt is really worst. They take your money and don't revert back. They had booked a hotel for us in pattaya. First thing the hotel was located in a area where all # were there. Second thing, the staff was very rude. The bell told my husband to pick up the luggage. No breakfast was given. The hotel room had outlets in it. The main door was locked on a single panel only. The towels provided to us were in torn condition. We left the hotel the very next day coz it was late night when we had checked in. We had clicked the pictures and at the same time complained to the representative of mmt shreya shetty. She said that she'll get back to us. Which she never does. Even before leaving the country also we had so many questions, but she has our complete money so now why to help the couple is the attitude which we got. From our pocket again my husband had to book another hotel for us coz i am pregnant. And couldn't withstand the surrounding. While leaving as well the hotel staff literally were shouting at us. Coz we only asked for them to call a taxi. The representative is definitely fit for nothing. Please don't book from mmt. Never
Thank you mmt for spoiling our holiday.

I was booking a ticket on make my trip from bangalore to jaipur on 17.07.2018 (Booking id nf[protected]) and the amount i. E. 7851.00 was debited 4 times from my account. I got my account credited 3 times (2 times on the same day and 1 time on 22.07.18) but 1 refund is still pending. I raised a complaint on make my trip regarding this issue but i didn't got the perfect solution. They are asking to contact the bank (Punjab national bank) and bank is asking to contact make my trip. It has been more than 3 months and i'm not getting any solution.

I have given application 2 times in my bank (Punjab national bank, johari bazar, jaipur 302003) but the bank officials are not responding to it.

I'm attaching a statement given by make my trip.
Please provide me a solution.

Booking ref no - nc[protected]

Booking was made on 18/10/2018, cab from jaipur to delhi. On the time of booking the time was selected 12.00 pm but when we contacted the driver he said he will come on 2.00pm. I was getting late as my flight was in the evening. I cancelled the booking as driver said and i received the text that the amount which will be refund is zero.
I want mmt to go through the matter and refund me the amount which they charged as advance for the booking.

I booked ticket from chennai to coimbatore yesterday in city travels. The amount got debited from my account but my ticket was not reserved. Could you please tell when the amount will be refunded. Booking date was today 10pm. I checked with the travels. They said ticket was not booked. Please refund my amount earlier. I thought online transaction is safe but no so. Better to avoid online transaction. If the page is not working properly better block the website until the issue get resolved. I had only less amount. Now i have to go and get amount from my friends. It would be better if you take appropriate action. And don't set a 350 word limit for complaint registration. It is waste. Already you took our money and now you are consuming our time also

I have booked a trip to andaman few days ago with booking id nl[protected]. I got a confirmation email that my trip has been booked for 3rd february 2019. However i did booking for 4th february. I called the mmt helpline at [protected] and they said issue would be resolved by their superiors and they will call me within 24 hours. I didn't receive any call from the authority. Please resolve my issue

I have booked hotel through makemytrip on via booking id as mentioned below on 09-10-18 and paid an amount of rs.19720 through my canara bank visa debit card and cancelled the booking on 11-10-18. Makemytrip have not credited the refund for cancellation amount to my bank account yet but when i raised a issue through their customer support vide reference id[protected] they closed the issue stating that my issue has been solved without crediting the refund to my account. Booking id : nh[protected]. Booking date: 09-10.2018. Cancellation date :[protected].