[Resolved] MakeMyTrip India — Not received refund of my Air ticket cancellation

Ankit Wankawala

from Surat, Gujarat

Dec 19, 2022

Address: Makemytrip Head Office, Tower B, DLF Building No. 5, DLF Cyber City, DLF Phase 2, Sector 24, Gurugram, Haryana 122002

My name is ankit wankawala and i booked the flight ticket from mumbai to toronto via paris through makemytrip.com. After booking the ticket on 15th september 2022, i got 1st ticket from makemytrip through email on which it is clearly mentioned that the cancellation charges are rupees 354 + 649 if i cancel the ticket before 24 hours of travel. Later on they changed the cancellation charges without informing me. I came to know about that after checking the details on their mobile application. For this i raised query on 17th september, 2022. They are not able to solve this query till date. After that they were saying that they will not provide me the refund as per the ticket provided to me. After that they sent me email regarding the new cancellation charges which was almost more than rupees 20, 000/-. Every time they told me that they are working on this issue but it has been 3 months, still not received any resolution. On 30th november, 2022 i cancelled the ticket and they told me that i will get the refund of 68, 116/- and they provided the refund of only 63, 599/-. Even they are not stick to their own commitment. After that i called them many times but they are not giving me answer properly and not providing any solution. Every time i have been told that they are working on it. I feel cheated.
I am requesting you to raise the complaint behalf of me.
Pnr no: jt8c5c
Booking id: nn2s1mxurxuwwy786373

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Feb 7, 2023

Complaint marked as Resolved

They have refunded the amount

MakeMyTrip India customer support has been notified about the posted complaint.

Dec 21, 2022

Updated by Ankit Wankawala After posting this complaint, I received one email from the makemytrip regarding to share contact details of mine for the clarification and I provided that. But now what they are doing is, they are just making missed calls for 1 second and emailed me like they were trying to reach out to me but could not.
I am not that much fast to pickup the call in less than 1 second.
See the attachment as proofs. I've sent an email to them regarding this kind of activities.

Dec 27, 2022

Updated by Ankit Wankawala I confirmed with airlines directly and they told me that the refund amount is incorrect which is refunded to me. Airlines has also inform makemytrip regarding this. But still there is no resolution from makemytrip trip. I should get the refund around 80k but i received only 63, 599 INR. Remaining amount has been stolen by makemytrip.