[Resolved]  MakeMyTrip India — novel way of cheating public through night charges after payment done

Address: Chandigarh, Chandigarh
Website: www.biobridge.in

On 28tha march, 2018 i booked one way cab from delhi airport to chandigarh and make all the payments (Rs 2367) through my agent bm travels. This was all inclusive fare.
However, during the travel, the driver ask rs 250 extra as driver night charges.

When we book, we clearly mention required cab date and timings at the start window of booking.in my case, the cab was required at 10 pm in night. As per amount displayed, payment was done (100%). What is means, if cab is required at 10 pm and price displayed accordingly. Payment too done accordingly.

During the entire booking, procedure, they never discuss about ths payment. They mention only in voucher after payment.

I am of the view that by publishing this story will help millions of consumers from getting cheated.
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May 5, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2018
MakeMyTrip India Customer Care's response
Dear ramesh98,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id
E-mail or Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
 
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