[Resolved] MakeMyTrip India — paid selected seat for air travel

[Resolved] MakeMyTrip India — paid selected seat for air travel - not provided

M manaskumar.pal from Vadodara, Gujarat

Sector: hyd-bdq Date of journey - 29 may 2019 Names of passengers: manas pal & gorky pal Pnr no: ze1y5s Dear sir/madam, We booked the above air tickets through makemytrip.com, and selected the following seats for the journey: 2e & f. However, we were provided initially through mail and also in the check in counter the following seat nos. 27 d & e. The counter person gave the reason that the booked seats were not reflecting in his system, although we showed the e-ticket provided by the "makemytrip". After a lot of requests, the counter paerson at hyd, provided us the following seats: 3a & b. We request you to get us refund the full amount for seat selection, as we were not provided the seats we booked for. Thanks. Manas pal & gorky pal. Was this information helpful? No (0) Yes (0)
Jul 8, 2019 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. May 30, 2019 Updated by manaskumar.pal Received the following mail from Indigo airline: Dear Mr. Pal, Thank you for writing to us. With reference to your email, we would like to inform you that under booking reference number/PNR - ZE1Y5S seat was allocated 27 D and 27 E through travel agency. Further, we request to kindly get in touch with the travel agent in this regard. In case of any assistance, please feel free to contact to out 24*7 call center at[protected]. Thank you for taking time to communicate with us and we look forward to serving you again in the near future. Best Regards, Samra Qamar Customer Relations InterGlobe Aviation Limited ("IndiGo") Tower D, 5th floor, Global Business Park Mehrauli Gurgaon Road Gurgaon - 122002, Haryana Web:- www.goindigo.in Email:- customer.[protected]@goindigo.in May 30, 2019 Updated by manaskumar.pal makemytrip is not entertaining the complaint, instead asking me to chat with a machine. Who doesn't follow anything I write. Also in the mail service section of makemytrip.com, its been written that they are not monitoring the mail. Its a matter of only Rs.453, which they collected for seat selection and the difficulty we had at HYD airport. Verified Support Jun 03, 2019 MakeMyTrip India Customer Care's response Dear manaskumar.pal, Greetings from MakeMyTrip! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - MakeMyTrip Care
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Cota

from Pune, Maharashtra

I had attempted to book 2 bus tickets from belgaum to goa on 22/05/2019. Belgaum to goa bus, KTC, 4.00 pm for 25/05/2019. The booking was not successful however the transaction of Rs.370 took place.

I kindly request a refund of the said amount at the earliest.