[Resolved] MakeMyTrip India — purchase egift card and gave wrong email by mistake

Sunita Mali patil

from Coimbatore, Tamil Nadu

Address:	Chennai, Tamil Nadu, 603103
Website:	www.makemytrip.com

I purchased makemytrip egift card worth rs 10000 by mistake gave wrong email i'd.

When i call ed customer care they sent me the gift voucher which contains both gift voucher number and voucher pin.

I asked them to cancel the voucher and give new one as 10000 for a medium class people is lot.

Other person can use it n i'm informing it well in advance...

Human errors happen we expect a proper support system to resolve these... When we are buying a card it's like a cash for us.

Below is the order number

#[protected]

You have an option of buying till 50 k

You should have proper support system for this when informed well in advance

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May 26, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Mar 04, 2018

Updated by Sunita Mali patil The email I'd I used is [protected]@gmail.com instead of [protected]@gmail.com

Mar 04, 2018

Updated by Sunita Mali patil My contact number [protected]

Verified Support

Apr 03, 2018

MakeMyTrip India Customer Care's response Dear Sunita Mali patil,

Greetings from MakeMyTrip!!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your concern, we have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent experience with us has not been up to your satisfaction.

Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.

I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Regards,
Team-MakeMyTrip Care