MakeMyTrip India Complaints & Reviews

Dear ma'm/ sir,

It is geniun and humble request that while making booking through your app i. E mmt app we encountered bugg/error

And due to this we we being 4 travellers (2 couples) could not book package from one app under same booking i'd. And to strange when we book same package for 2 travellers it got booked, and this bugg finally end us to pay rs.1056/- +gst extra. Per head that is rs.4435/-

Moreover while booking your hotel "the small hotel krabi" was showing breakfast included in front of meal but again to strange when we received email it is mentioned that 'room only' under meal.

Being mmt as trusted brand we finally booked with the confidence that we finally decided to give this thing in your knowledge and believe ofcourse will be supported and as well as appreciated for bringing this error into your knowledge.

But in return when we received call +91-[protected] we felt like that mmt people were not ready to even understand the humble and geniun request.

So things happened unbelievable as we believe mmt as most trusted brand for travellers.
Mentioning my booking i'ds as well screenshot of error which is still prevailing.
Booking i'ds:
Nl[protected] sandeep and sagar

Nl[protected] raman and gautam

So expecting same would be considered on priority basis and would be compensated as soon as possible or will be adjusted in balance payment yet has to be made.

Regards:
Sagar wadhwa

Firstly - your trusted customer

Secondarily - manager, amar ujala publications chandigarh
Sagar. [protected]@gmail.com
[protected]@chd. Amarujala.com
[protected]
[protected]

Hi,

I have booked 8 bus tickets from mmt i want to cancel them. I am trying your cancellation site it’s giving error. I have also called your customer support team, the call is always placed in queue and never answered. Its frustrating now. Its almost 2 days now i have been trying to contact you for cancellation but not getting any response.

I will suggest you improve your customer response.

Hi, I made an online booking for the cab from MMT from Jaipur to Kota. I made the full payment online for Rs 2413. At the start of the journey driver asked if I had paytm so that someone can deposit money on his behalf in my account and he can buy the fuel for the car. I informed him I do not have Paytm and above all I already made the full payment to MMT. He started the journey and stopped at a petrol pump after going about 5 to 7 kms. After this, he made several phone calls to his known people asking for money and to his own cab company but even they didnt responded back. More than 1 hour was wasted at the start of the journey. We told him to drop us back to the hotel where we started because we just covered 5 to 7 kms and as he did not have the money to by fuel, we went back to the hotel and boarded a new cab thru the hotel which charged us a premium.
I need MMT to refund the money I paid for this trip to them and the premium amount I paid for the new cab.

We had booked a outstation cab from Delhi to badrinath from 7 to 11 may, booking id- NC[protected]. We are very disappointed with your cab service. we have called so many times to your customer care no but no one is looking for cab deptt. And support us for it.You provide us the details of cab a day before our booking date, after calling 8-10 times to your customer care no., then after You change the cab details within a few hours and send us a inexperienced driver who has just 4 months experience of driving, he didn't know even about rules and regulations of our destination, about green card, permit etc due to which we have to cancelled our 5 days trip and returned back to home on 2nd day .we have to bear a lot of losse as given-
Rs 5500 given to cab driver for petrol and advance
Rs 1000 MIS in toll and state tax
Rs.2640 paid to hotel suri booking through MMT id-NH[protected]
RS .2000 PAID TO HOTEL IN JOSHIMATH THROUGH booking. Com.
So we want the refund of all my loss of Rs.11140.occurred due to you driver mistake.
Screen shot of related information are attached here.
Thanks,
Mayank Agarwal
Mob. [protected]

Booked on 20th Apr 2018 Booking ID NL[protected], wanted to reschedule my travel date but no response from any makemytrip team even after repeated calls and mails, its been more then a week .
I raised request them to reschedule the date a week back but till now no reply or any details about the procedure or implications .
Until i paid for booking the called daily but now once i done payment and want them to reschedule they are acting busy...each time i called customer care they tell i will get a call back by today evening as corresponding team is very busy and i never received any callback till now, even though its been more then a week

I booked a ticket on 28th jan, but did not receive the confirmation. When i reached to mmt they denied for any kind of receipt of payment from my account and suggested to book another ticket. So i did the same. We provided them all reference number bank account details 10x times. After 3 month of chasing for refund now they accepting that payment was received and ticket was booked so they can't process refund. They did not check their system properly and forced us to book another ticket. Now we want our refund.

I have booked a flight from gauhati to new delhi for air asia flight departure: 21may at 9 am for 5 persons. The amount has been debited from my account and i got the message from bank that the amount has been debited from makemytrip. But my booking is not showning in the app. Please kindly resolve the issue.
My email id is - [protected]@gmail.com
Ph - [protected]

I booked two tickets for my parents under Booking ID NF[protected]. Passenger names are : Mr.Subramanian Padmanabha Ayyar and Mrs.Parimala Ayyar. They are aged 79 and 73 respectively.

While booking the tickets through your site, the insurance for passengers appears as a requirement.

But when I read the insurance certificate from Apollo Munich Insurance it says for people above 70 years, insurance benefits will not be given. The moment both passengers are above 70 years, the insurance option should not come. Now, as common people we do not know this rule that for age 70+ insurance benefits are not given. Now you have deducated money of Rs, 498/- for Insurance. I feel this should be returned back to me as this is unwarranted, .

Otherwise I will take up this issue with Insurance Regulatory Authority of India and stop booking our tickets through Make My Trip.com

I booked a tickets for amritsar on[protected] vice booking no. W7ghjy vide indigo. Flight cancelled. Refund amount rs.2172/- still awaited.

Again i booked a ticket for amritsar on[protected] vide booking no. Ri1igh for amritsar vide indigo. Flight cancelled. Refund amount rs. 1845/- still awaited.

If this is the services you are providing, never i will book my ticket with your tour company.

Hi,
I booked in mmt on 2 may for stay at haridwar in homestay category. I got the payment confirmation message from mmt but no confirmation from host. So i tried to contact mmt team for confirmation of my booking, but all in vain. At last i got message of request id (467300) expired after 48 hours. No compensation and refund initiated till now.

As per the insurance certificates issued against my air tickets, the insurance policy is available for above 6 months and below 70 years. My son is 1.5 years and is therefore eligible for insurance.

I received a contradictory email from mmt (Olivia bhanja 17/04/2018 03.18 pm): kindly be informed that this mail is in regards to the insurance that you opted for the booking id xxxxxxxxxxxx. As per the telephonic conversation you on the mobile number xxxxxxxxxx please be informed that the infant xyz is linked to the adult xyz, so that is the reason why a separate insurance is not required for the infant. The insurance for adult will also be applicable for the infant.

However, i received a contradictory statement from the insurance company, apollo munich. Reply from apollo munich ' we sincerely regret the inconvenience caused but would like to clarify that though our company can offer a policy for the individuals in the age group of 6 months to 70 years however the travel policies through makemytrip can be opted by customers between the ages 2 years - 70 years."

Hi

This is in regard with our booking and stay at crystal palace, mussoorie from 27-29 april 2018.

We decided to book this hotel to celebrate anniversary of our parents aged 60.

(Not told that there was no lift and old age people had to climb 3 floors - and one had joint pain issue/ asthama issue)

We booked two rooms with breakfast and dinner accompanied, we paid rs13000 from your trusted website make my trip, suffice to say that we are a regular customer of make my trip and have always believed in whatever your website offers and we have never had any problems in the past of any kind with any of our bookings.

We drove from delhi to mussoorie and it was a 8-9 hour long drive, finally when we reached the hotel we were given a family room which was connected with common door, this was in contradiction of what we had booked which was two executive rooms.

Celebrating anniversary with a common door...

Since we all were tired we decided to stay at the hotel and have dinners at the hotel as we already had dinner included in our booking as a map plan.

We we're then told by the manager that the map plan will only include veg dishes and non veg would be on ala carte

Now this was extremely disappointing and it was nowhere mentioned that the breakfast and dinner will include only veg items.

After a lot of discussion with the manager akash we could not understand why he could help us, all discussion went in vain as the manager was extremely stubborn and was not helping at all. We tried to give him suggestions to upgrade our meal to a non veg one and take an extra payment but he wasn't willing to listen or make any kind of change. I have never seen or had such an experience from a person from the hospitality.

We finally decided to order non veg ala catre basis but he service for food was very poor we had to wait a lot for all the dishes to come to the table.

This wasn't enough, second day we ordered mutton dish, which the manager told us that they will be preparing fresh and has to be ordered four hours before which we did. But at the time of delivery we were served raw mutton dish. This was unacceptable as we had already given them instructions to prepare more than four hours prior. We couldn't wat the dish and had to order something else.

A we wanted was that the map plan should have suggested if it was particularly veg or non veg. This goo[censored]p ended up in a very sad anniversary celebration, the manager was also not certain helpful in understanding our concerns, he just kept saying its the package.

This was misleading as we have booked similar deals in our past bookings and have never had any such issues.

Additionally, there were few more concern about this hotel property:

Linen was not fresh.

There were holes in room/ roof which had anything coming out of it.

Dripping water from geyser which did not let me sleep.

Dampness from roof.

Hair in tomato soup - which was replaced thankfully.

All we wanted is a peaceful anniversary celebration for our parents, but just because of this misleading information on the website about the entire package and things to be included or excluded it led to a very troubled and stressful situation.

We only talked about hotel and its poor service.

Thx
Neha

My flight from coimbatore to cochin which was actually scheduled for 08.04.2018 got c cancelled ny the airlines later they postponded it to 09.04.2018 and that was cancelled too.
According to the policy if the flight was cancelled by the airlines then the customer is eligible for full refund and
It's been two weeks still i haven't got any notification from makemytrip regarding my refund and the process will be initiated within 3 business days. It's been a month still i didn't get my money.
It seems like you people are not confirmed with travel agency about the cancellation and refund.
Below, i have attached the files regarding the issue.

Ref: booking id: nl[protected]/ dt 31/03/2018
Family gateway to munnar holiday package.
On 2nd april i cancelled the hotel portion of the above package. A refund of rs 2280 was confirmed. But so far i have not received the same in spite of my calling them repeatedly on their helpline numbers. Every time only elusive answers are given to me. Pls issue my refund immediately. I cannot understand why so much of delay in issuing the refund. It is my own money which i am asking them to return that also after a month. Please resolve the matter immediately. Thanks, mohan dhalani.

Subject: re: eticket for car booking id nc[protected]
To: makemytrip

Dear sir/madam

I have completed my trip few hours back
I was made to understand that apart from toll tax and parking all other charges are included in the trip

Similarly i have paid all the charges, but my driver has taken rs 1300 extra from me on the pretext of night charges and fooding allowance, which i think is wrong on his part

For a three day trip i suppose all are included in the total price

Kindly look into the matter and get me the refund of rs1000 overcharged by him

Awaiting your reply pls

Best regards
R. K. Mohata
Mob-[protected]

On 14th April 2018, I booked 6 seats of a Bus through makemytrip app from rishikesh to Delhi for our trip on 15th April 2018 whose starting point is Nepali Farm Circle and Bus was supposed to start its journey at 7:31 PM. The bus operator was shakti Travels. I assumed that I & my family will get the most comfortable journey since it has been booked from MakeMyTrip as they claim that they are the number 1 travel company in India. They did not show any pic of the bus in their App. However, this journey turned out to be the most horrible journey I have ever had which kept my family's safety & security at stake. I suffered both mentally and financially during this journey.
Here are few of the points which will help you understand why this journey has been most uncomfortable, horrible, unsafe, & pathetic journey I have ever had for both me and my family:
1) Me & my family, were asked to wait at Nepali Farm Circle, Rishikesh which is the extremely secluded & dark isolated place to wait. The bus was supposed to arrive at 7:31 PM but it arrived at 8:30 PM. There was no office of Shakti Travels there. Only 1 small local shop from where 1 lady was coordinating for multiple operators. Infact, she also was not sure at exactly what time the Bus will arrive. There were people drinking alcohol there and anything would have happened.
2) Comfortable Journey: As soon as I entered the Bus, it was extremely uncomfortable. There was no space to stand properly, there was no space between lower chair seat and upper Sleeper Seats. Whenever a speed breaker comes, our head bangs on the upper sleeper seats. This could have also caused an injury into our head.
3) Difficulty in breathing: The A/C was not working properly even after multiple complaints. It was difficult to breathe for me and my family. I even went towards the Driver area.
4) Safety at stake: Mine and my family's safety was kept at stake. The bus operator kept on stopping at various places to fill the bus with unreserved passengers.
All a passengers expects during his 6-7 hour long journey with his family is Comfort, Safety & Security, No Suffocation, Best Services. As you can see from above points. All these things were missing.

There has been really no support from MakeMyTrip at all even after complaining to them about this case number of times as well as speaking with their senior management number of times.
All they are offering is Rs 500 voucher and there has been no action against the Bus Operator.
I want a full refund of the journey I had and a strict action against the Bus Operator.

I will be looking forward to a support from your team.

Regards
Bhaumik Sharma
+91-[protected]

I, khosel aswin, has registration, and tried to book eticket for flight from delhi to bangalore flight for three persons online on 29/4/2018 6.45 am. But flight ticket not available,. But money detected from my account of canara bank account number[protected] ifsc code cnrb0001972.. Rs 2499 accidentally detected. Kindly refund amount rs 2499 to my account at earliest

I booked hotel room from make my trip app on 5 april, 2018. The booking was cancelled from make my trip side and the amount was deducted from my account. I used sbi atm card for this purchase. This happened with my two booking consecutively on same date. The two booking make my trip id's are nh[protected] and nh[protected] with amount deduction of rs. 2421 and rs. 5511 respectively from sbi bank.
I have contacted make my trip plenty of times and they say they have processed the refund from their end on 10 april, 2018 for both failed booking id's. They shared arn -74678448101000000000000 and asked me to contact bank customer care for tracing these amounts as this number is generated when bank receives the payment as acknowledgement but the amount has still not credited into my account no. - [protected]. But the bank is saying they are unable to trace the transaction from this number as this number is generated at the central level of sbi bank. Sbi bank customer care says they need a utr no. (For neft or rtgs) with which the refund was processed from mmt side, but the mmt is denying in providing me that no.
Both make my trip and sbi bank people are harassing me and it has been nearly 25 days since i have started complaining and every time mmt customer just says to wait for 48 hrs to get the payment.
I request you to take strict action against them and help me get my refund back. I am sharing my communications with make my trip stating they have processed refund. I am also sharing my bank statement from which the amount was deducted check date 5 april, 2018 till and did not receive my refund.
Please help me in this case. I am working person i cant just keep on wasting time on this issue by going to bank again and again and contacting mmt customer care and explaining my issue again to different customer care executives as every time there is different person on the call.

I had booked spicejet (Pnr-kgmb4b): flight sg 3562 dated 23-apr-18 from hyderabad to belagavi in makemytrip.com travel agency has been cancelled.
I had applied for refund of money.
Spicejet has refunded rs.2589 to your travel agency but i have not yet recieved that money.

Kindly refund my money as soon as possible please.
Thank you.

Waiting for your reply

Hi Team,
So I booked these 4 rooms over here in orient Taj via MakeMyTrip. I specifically mentioned the number of people we are. There has to be 3 guys in the fourth room. They took extra charges for the extra guy. But we have been provided towels and mattresses for two people only. Such a huge property but there is nothing provided to us. Neither the Air conditioners working properly neither the hotel authorities providing anything. They shifted our room initially but, the AC's not working in this room as well. The hotel's staff is highly unprofessional. The manager is not available in the hotel premises. Even we are not provided with the cutlery if we are asking for it.
I was not expecting this from make my trip or orient Taj. Still struggling with the humidity in Agra. I want you people to get in touch with the concerns authorities and provide me with the best solution. The booking was done with the name of Anil Kalra.