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MakeMyTrip India Pvt. Ltd.
Customer satisfaction rating: 48%
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MakeMyTrip India Customer Care

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Address
Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 8747  [All other major operators]
up
309
down
234
1800 118 747  [MTNL/BSNL phones]
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96
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124

Phone:
Phone:
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320
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195

Additional info

Ahmedabad (CG Road)


4th Floor, Arvind Avenue, CG Road, Opp. to Associate Petrol Pump, Ahmedabad 380009

Toll-Free: 1800 103 0020



Aurangabad

Pawandeep, Kushal Nagar, Jalna Road, Near Patidar Bhawan, Aurangabad 431001

Tel: +91 24 0660 9594



Ahmedabad (Maninagar)

3rd Floor, Swastik House, Nr. Jawahar Chowk, Opp. to Radha Vallabh Mandir, Ahmedabad 380008

Tel:

+91 79 4030 4131

+91 79 4030 4136



Ahmedabad (Sahibaug)

1st Floor, C1/2 Mani Bhadra Complex, Shahibaugh, Opp. to Rajasthan Hospital, Ahmedabad 380004

Tel:

+91 79 4009 8747

+91 79 4009 8754



Anand

105, Sankalp, Anand V.V. Nagar Road, Opp. to A.P.C. Gujarat 388001

Tel: +91 26 9224 5909



Allahabad

G-4, Shree Ganpati Square, 44A/36 Elgin Road, Civil Lines, Opp. to A.H. Wheelers, Allahabad 211001

Tel: +91 53 2226 0248



Bardoli

117, Millennium Mall, Station Road, Bardoli, Dist. Surat, Gujarat 394601

Tel: +91 26 2222 5757



Bangalore (Residency Road)

Unit No. 101, Cear's Plaza, No.136, Residency Road, Opp. to Bangalore Club, Bangalore 560025

Toll-Free: 1800 103 0040



Bangalore (Vidyaranyapura)

#1240, GS Arcade, 2nd Floor, Vidyaranyapura 1st Block, Above Axis Bank, Bangalore 560097

Tel: +91 80 6555 5952



Bikaner

F-16, Heeralal Mall, Opp. to Railway Station, Bikaner 334001

Tel: +91 15 1220 1128



Bhubaneshwar

B 23 Saheed Nagar, Beside Hotel Empire, Bhubaneshwar, Orissa

Tel:

+91 67 4254 7853

+91 67 4254 7339



Bhopal

2nd Floor, E 5/4, Shopping Complex, Arera Colony, Infront of Habibgang Police Station, Bhopal (MP) 462016

Tel:

+91 75 5422 3687

+91 75 5242 9860



Bhuj

Shop No. 4, Odhavdham Apartment, Jubilee Circle, Opp. to Viram Hotel, Bhuj, Kutch 370001

Tel:

+91 28 3222 7722

+91 75 6765 5500

+91 95 3754 4566



Chandigarh

SCO 43-44, Level 1, Sector 8-C, Madhya Marg, Near KFC, Chandigarh 160018

Tel: +91 17 2432 0000



Chennai

Door No. 10, 1st Floor, Khader Nawaz Khan Road, Opp. to Starbucks Coffee, Chennai 600006

Tel: +91 44 4261 8747



Chennai (Adyar)

No-16, 2nd Cross Street Kasturbai Nagar, Near Gandhi Nagar Bus Stand, Adyar, Chennai 600020

Tel: +91 44 4905 0505

Toll-Free: 1800 103 9691



Chennai (Tambaram Store)

No.636, 1st Floor, GST Road, Nehru Nagar, Kadaperi, Tambaram, Chennai 600045

Tel:

+91 44 2241 7747

+91 90 4209 7747



Coimbatore

551-A, Lokamanya Street (West), DB Road, RS Puram, Coimbatore 641002

Tel:

+91 42 2438 5767

+91 42 2436 5767

Fax: +91 42 2427 5767



Cochin

Near St. Fransis Church, Adj. Axis Bank, Kathrikadavu, K.K. Road, Kaloor, Cochin 682017

Tel:

+91 48 4441 1222

+91 48 4646 2222

+91 96 4565 7111

+91 95 6713 4444



Dehradun

24/3 Saharanpur Road, Patel Nagar, Patel Nagar, Rajouri Garden, Near Hotel Calista, Dehradun 248001, Uttarakhand

Tel: +91 13 5272 5533

Mob: +91 89 7907 7044



Delhi

UG-7, Upper Ground Floor, TDI Mall, 11 Shivaji Place Complex, Rajouri Garden, Adjacent to Shoppers' Stop, New Delhi 110027

Toll-Free: 1800 102 3060



Delhi (Rohini)

216, Ring Road Mall, Outer Ring Road, Sector-3, Rohini, Near Deepali Chowk, New Delhi 110085

Tel:

+91 11 4751 1301

+91 11 4751 1302

+91 11 4751 1303

Mob: +91 95 9910 5789



Delhi (Connaught Place)

F-26, 1st Floor, Connaught Place Inner Circle, Opp. to Palika Bazaar, Delhi 110001

Tel:

+91 11 4152 0337

+91 11 4152 0338



Durgapur

A/2 Nandalal Bithi, City Centre, Durgapur 713216

Tel: +91 81 1660 4614



Guwahati

Prakash Tower, 4th Floor, Opp. to Dona Planet, ABC Bus Stop, GS Road, Guwahati 781005

Tel: +91 36 1246 8747



Gurgaon (Udyog Vihar)

Tower A, SP Infocity, 243, Udyog Vihar, Phase 1, Gurgaon, Haryana 122016

Toll-Free:

1800-11-8747 - From MTNL/BSNL phones

1800-102-8747 - All other major operators



Gurgaon (Near Galleria Market)

4001, DLF Phase - 4, 1st Floor, Next to Galleria Market, Gurgaon, Haryana 122002

Tel: +91 12 4717 7417



Hyderabad

1st Floor, ABK-OLBEE Plaza, Road No. 1, Banjara Hills, Opp. to Care Hospital, Hyderabad 500034

Toll-Free: 1800 103 3070



Hosur

Abhinav Towers, Opp. to CSI Church, Behind ICICI Bank, Shanthi Nagar, Denkanikottai Main Road, Hosur 635109

Tel:

+91 43 4460 6666

+91 43 4460 8747



Indore

Silver Arc Plaza, Race Course Road, Janjeerwala Square, Opp. to Cafe Coffee Day, Indore 452001

Toll-Free: 1800 102 2504



Jabalpur

2-3, Ground Floor, Utsav Hotel Complex, Russal Chowk, Jabalpur 482001, Opp. SBI ATM, Jabalpur

Tel: +91 76 1403 8747



Jaipur

Shop No: 201, 36-37, Calgeri Road, Mauji Colony, Malviya Nagar, Jaipur, Rajasthan 302017

Tel:

+91 14 1405 4646

+91 14 1405 4647



Jalandhar

Office No. 15, 3rd Floor, City Square Building (EH-197), Civil Lines, Jalandhar 144001 (PB), Adjoining Kesar Petrol Pump

Tel:

+91 18 1463 5000

+91 93 1609 3629

+91 99 1557 7687



Jodhpur

131, 2nd Floor, Mandeep Tower, Kalpatru Shopping Center, Main Gaurav Path & Residency Road, Near Rawan Ka Chabutara, Jodhpur 342003

Tel: +91 29 1277 0613



Jamnagar

143, Neo Square, 1st Floor, P.N. Marg, Gujarat 361008

Tel:

+91 28 82676061

+91 28 82676062

+91 28 82676063

+91 28 82676066



Jammu & Kashmir

Shop No. 18, B2, South Block, Bahu Plaza, Jammu - 180012 (J&K)

Tel: +91 19 1247 9260



Kanpur

1st Floor, Nirmal Palace, 14/75, Plot No. 5 & 6, Civil Lines, Kanpur, U.P. 208001

Tel: +91 51 2253 6555



Kolkata (Sarat Bose Road)

2nd Floor, Ideal Plaza, 11/1 Sarat Bose Road, Near Minto Park Crossing, Kolkata 700020

Toll-Free: 1800 103 0060



Kolkata (Salt Lake)

KB-25 Salt Lake City, Sector-3, Ground Floor, Kolkata 700098

Tel: +91 33 4000 2766



Lucknow

4 & 5 Ground Floor, Shalimar Square, B.N. Road, Lal Bagh, Lucknow 226001

Toll-Free: 1800 102 2505

Fax: +91 52 2407 1310



Ludhiana

SCO - 33/1, Main Market, Sarabha Nagar, Ludhiana 141001

Toll-Free: 1800 102 2506



Meerut

Nirmal Arcade, 47, Garh Road, Meerut, Uttar Pradesh 250001

Tel: +91 12 1405 2255



Mumbai (Andheri East)

Ground Floor, Premier House, Plot No. 38, Central Road, MIDC, Andheri (East), Opp. to Tunga Paradise Hotel, Mumbai 400093

Toll Free: 1800 103 0080



Mumbai (Mahim West)

G-3, Zehra Manzil, 91, Lady Jamshedji Road, Mahim West, Next to Paradise Cinema, Mumbai 400016

Toll-Free: 1800 103 0080



Mumbai (Opera House)

509, S.V.P Road, Krishna Bhuvan, Opera House, Opp. to Central Bank of India, Mumbai 400004

Tel:

+91 22 3000 4107

+91 22 3000 4114



Navi Mumbai

A 334/5 Balaji Bhavan, Sector 11, CBD Belapur, Next to CBD Belapur Station, Navi Mumbai 400614

Tel:

+91 22 6673 6590

+91 22 6673 6595



Navi Mumbai - Vashi

G4/Ground Floor, Plot No-47, Sector 30A, Haware Fantasia Business Park, Vashi, Navi Mumbai 400705

Tel: +91 22 6793 9014



Mumbai (Malad)

Shop No 26, Bhoomi Classic, Opp. to Inorbit Mall, Malad Link Road, Malad West, Mumbai 400064

Tel:

+91 22 2873 6001

+91 22 2873 6002



Mumbai (Thane)

Shop No. 5, Tower No. 1, Flower Valley Complex, Eastern Express Highway, Opp. to Viviana Mall, Thane (W) 400601

Tel:

+91 22 2547 8031

+91 22 2547 8032

+91 22 2547 8033

+91 77 1891 4702

+91 77 1891 4703

+91 77 1891 4704

+91 77 1891 4705

+91 77 1891 4706

+91 77 1891 4707



Nagpur

277, Mona Enclave, West High Court Road, Opp. to Pyramid, Gokulpeth, Opp. to Pyramid Mall, Nagpur 440010

Tel: +91 71 2661 8747



Nasik

2, Tushar Building Ground Floor, Sharanpur Road, Opp. to Hotel Patang, Nasik 422002

Toll-Free: 1800 102 7804



Puducherry

Old No 14, New No 28, Ambur Salai, Near Mithai Mandir, Puducherry 605001

Tel:

+91 41 3430 8747

+91 41 3234 8747



Pune

1st Floor, PT Gera Complex, Bund Garden Road, Opp. to Wadia College, Pune 411001

Toll-Free: 1800 102 7805



Patna

Upper Ground Floor, M/S RN Agrawal & Sons, Indian Oil Petrol Pump, Dujra, Patna 800001

Tel: +91 61 2325 6126



Rajkot

Opp. to Royal Keshar Building, Mahakali Mandir Road, 22 New Jagnath Plot, Rajkot, Gujarat 360001

Tel:

+91 28 1246 0955

+91 28 1246 0956

Mob: +91 8238 666 700



Raipur

Lal Ganga Shopping Mall, 107, 1st Floor GE Road, Opp. to Wadia College

Tel: +91 77 1403 9687



Ranchi

Ground Floor, Samudra Complex, Circular Road, Ranchi 834001

Tel: +91 65 1256 3134



Siliguri

2nd Floor, City Plaza Building, Sevoke Road, Siliguri 734001, Opp. to Payal Cinema

Tel: +91 96 0998 1815



Surat

3rd Floor, Rajhans Plaza, Ghod Dod Road, Opp. to Pizza Hut, Surat 395007

Toll-Free: 1800 102 7807



Shillong

PDE Building 2nd Floor, Laitumkhrah Main Road, Adjacent to Yalana Hotel, Shillong 793003, Meghalaya

Tel: +91 36 4222 1775



Shimla

Shop No. 9 Auckland Shopping Complex, Lakkar Baazar, Shimla 171001

Tel: +91 17 7265 3885



Secunderabad

139/38, United Building, Paradise Circle, Secunderabad 500003

Tel: +91 40 6638 7701

Mob: +91 92 4655 1600



Tirupati

Shop No. 1, APIIC Complex, Opp. to E. Seva, Tilak Road, Tirupati 517501, Andhra Pradesh

Tel: +91 87 7664 1979



Udaipur

9 Kan Nagar Main Road, Sector 8 Hiran Magri, Udaipur (Raj.) 313001

Tel: +91 29 4248 2755



Vadodara

Swing Complex, 2nd Floor, Above ING Vysya Bank, Race Course Road, Near Chakli Circle, Vadodara 390007

Toll-Free: 1800 102 7808



Vapi

109, Center Point, NH. No. 8, Near Mahavir Nagar, GIDC, Char Rasta, Vapi 396195

Tel: +91 26 0242 9444



Varanasi

Office No. 22, 2nd Floor, Above HDFC Bank, Ishwar Tower, Luxa Road, Godowllia, Varanasi 221010

Tel: +91 54 2240 0397



New York

60 East, 42 Street, 2029, New York, NY 10165, USA

Toll Free: 1-800-INDIA-10



San Francisco

2603 Camino Ramon, Bishop Ranch 3, Suite 200, San Ramon, CA 94583, USA

Tel:

+1 925 242 2280

+1 925 242 2076

Fax: +1 925 242 2001



Sydney

India Ahoy, Suite 501, Level 5, 89 York Street, Sydney 2000, Australia

Tel: 1300 66 4404



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Complaints
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Resolved
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I had cancelled my return journey on travel ticket with booking ID FLT[protected], booked through Makemytrip.com. They confirmed...
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[Resolved]

dear sir

I have booked my ticket of GO AIR flight no 312 from Ahmadabad to Delhi dt 29.10.09 through makemytrip.com
but on 24.10.09 i got a call from go air mumbai that the said flight is cancelled and i will get the full refund
since than i am chasing both the company for the refund
but as on today 03.11.09 i have not got any refund or the answer for refund
i have been trying to contact on the helpline nos of makemytrip and go air they put me on hold for minimum of 45 mins and then the call gets disconnected

Pls help my contact no is [protected]
Aug 14, 2020
Complaint marked as Resolved 
Dear Mr. Parikh:

Thank you for discussing the case in detail and apologize for the fact that you were unable to get connected to our service representative over the call.

As discussed, we are initiating full refund on your account as he flight was non-operational.

Please do write to me for any assistance.

Regards
Geeta Eral
Head- Customer Delight
geeta.[protected]@makemytrip.com
To accounts department incharge.

FIRST OF ALL YOUR ACCOUNTS DEPARTMENT IS ALL SCREWED UP.
I booked my international ticket with booking ID IN0911B03089 and cancellation thereof for personal reasons, I was told that i would be refunded within 7-10 working days after deductions of charges. This case i am referring to is on 13th November 2009 to be precise. Its been almost 2 months now wherein your people have asked me from BANK STATEMENT, CARD DETAILS and with promises with one Ms Sneha Sharma and countless others that this problem will be sorted out soon. Regretfully it is still not and now i have been left with no other option then to file a case.
Check with Ms. Sneha Sharma for more information about the correspondence.
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    [Resolved]

    Dear Make My Trip

    I have been trying since 17.15 today to book flights with your system.

    At 1730, after giving all my credit card details, I go to a screen which told me I had been charged with Rs 15,656.00. This same screen said “You have previously attempted to make a booking with similar details. To avoid making a duplicate booking, kindly call our Customer Support team at[protected]MTNL & BSNL) or[protected]All Major Operators) and quote your MakeMyTrip Booking ID : FLT0000758xxxx. Thank you.”

    I called your support line which was less that useful. Your customer service representative kept asking me to contact y bank, when what I wanted was to be told if I had any tickets. Eventually he told me there was no duplicate, my payment hadn’t been taken and I should buy the tickets again.

    I went through the whole process again, until a reached a screen which says the exact same thing. That I have been charged with Rs 15656 and You have previously attempted to make a booking with similar details. To avoid making a duplicate booking, kindly call our Customer Support team at[protected]MTNL & BSNL) or[protected]All Major Operators) and quote your MakeMyTrip Booking ID : FLT0000758xxxx . Thank you.”

    I have called your support line again and cannot get through.

    Please accept this as confirmation from me that
    1 – I do not wish to book any flights with you
    2 – I do not expect to be charged by you for any of the above attempts to book flights
    3 – If I am charged by you for the abve flights or anything else I will expect a full refund, plus interest and bank charges
    4 – I am notifying the Indian Consumer Complaints Forum of this poor service.

    Please confirm you have received and understood all the above

    Sincerely

    Joe Phelan
    Aug 14, 2020
    Complaint marked as Resolved 
    I fully agree. I have had problems as follows:

    email password login refusing to work and despite reporting it numerous times and asking for new password, it never happens.

    Booking system records incorrect telephone reference number making it difficult to follow up by telephone enquiry where the original telephone number given is required as security.

    Customer service staff have difficultly understanding spoken english. (that's if you can get through or follow their convaluted telephone system.

    Problems with international credit cards - work sometimes and sometimes they dont. If you do not get a confirmatory message, the booking has not been made but the credit may have been debited.



    My advice is stay well away from this company.
    Dear Joe:
    At the outset, regret the inconvenience caused to you. While we accept international card, this was a temporary issue on our site where the error message was shown to customers who have used an international card but not selected the ‘Non-Indian card option’. We have fixed the bug now.
    Please be assured your card is not charged for any of the transactions.

    Appreciate your co-operation.

    Do write to me for any assistance.

    Regards
    Geeta Eral
    Head- Customer Delight
    geeta.[protected]@makemytrip.com
    Ph: +91 [protected]
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      [Resolved]

      Dear Sir,

      I have booked one package for Rs. 6,616.90 on dated 03rd August, 2009 with M/s. Make My Trip, after waiting two months I have enquired for the package then they intimated that the package has been delivered to me, but after verification it has come to know that the package has been delivered to other person instead of me. Official of M/s. Make My Trip assured me that action would be taken against courier service with intimation to me and a new package document would be sent to me. After again passage of one week I called them for new package then they intimated we are working on that and with a week you would get the package. Then I decided to cancel the deal because after passage of two months also they have not fulfilled the deal, I asked them to refund my money but then thereafter they sitted mum and no action from their side.

      I want your interference in this matter please and arrange for my refund.

      Submitted for your favourable action please.

      Regards,

      Vijay Kumar
      Aug 14, 2020
      Complaint marked as Resolved 
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        [Resolved]

        On Wednesday Oct 14th, we booked a return flight to Srinagar from Mumbai on their website. We immediately received an email stating the following “Your payment has been processed. However, due to a communication error, the system was unable to confirm your reservation. Our customer care executive will call you within one hour on the phone number provided by you at the time of booking” (Flight Booking #FLT[protected])
        We waited all day and never heard back from makemytrip either through email, phone or SMS, so we phoned them in the evening after work. We were told by the customer service representative that he was still unable to confirm that flight and asked for us to please try booking it again with him on the phone and he suggested that we use a different credit card as that might be the problem. We did as he requested and immediately received the same email as earlier but with a different booking number (Flight booking #FLT[protected]). The same customer service representative asked us to please hold the line. When he returned he said that all of the flights were fully booked and unfortunately there were no seats left for our booking. He however, suggested that we try again to book in the next half hour as seats might become available. Instead we looked at the individual sites of Kingfisher and GoAir and found that on their sites the flights were sold out, so we did not bother to try a 3rd time as suggested by the customer service agent (thankfully, or else we would now be dealing with 3 charges!). We asked the sales representative if our cards would still be charged since there were NO seats available, and he assured us that the card would not be charged unless a final confirmation was given.

        The following morning I woke up to 2 emails from makemytrip.com within minutes apart, both with the same booking ID (2310) stating that our reservation was now confirmed.

        Upon our return to Mumbai, we checked our credit cards to find make sure the charges were correct. It was here that we found out that we had been charged two times by makemytrip.com (Rs. 31,000+ times 2). I immediately called the customer service number and explained the entire situation to the representative. He did not know what to do, so passed me off to the Team Leader, Mr. Vishal Jain. Mr. Jain was again given the above information. Mr. Jain was exceptionally UNHELPFUL and continually accused me of lying and saying that it was due to our own fault that there were two bookings, he refused to believe that we never (even now after I have requested him to re-send the mails he believes were sent) received a confirmation of the first flights ‘booked’. He also stated that we were indeed the ones who requested the cancellation of the Kingfisher flights, when in fact we did not, because we were on the flight and obviously had no idea that it had been booked twice. I was and continue to be very upset by the manner in which he dealt with this situation. It is my personal belief that makemytrip and/or Kingfisher saw that the flight had been booked twice with the same passenger names and initiated the cancellation. I do not know how or why this was also not done for the second leg of the trip with GoAir. If a company sends an email stating that the flight is not confirmed and then NEVER make any other communication regarding that flight, it would be assumed by most reasonable passengers that the booking was never made if it is not confirmed. I also feel that it was wholly irresponsible of the customer service agent to tell us to rebook the flight if he knew that there was a chance that the first booking would eventually be confirmed.
        I repeatedly requested for Mr. Jain to please pass me on to his supervisor Syed Jamal and or Ashish Kapoor, but he refused to let me go any higher than himself. He was exceptionally rude and refused to consider any options on rectifying this situation. I am extremely disappointed in not only the error that has occurred but more so in the treatment given by the staff.

        As I complained to my friends about this situation, I found that I am not the first one to be double charged and also not the first to not be given a refund that is due to me. I have used makemytrip.com since it first arrived on the scene in India as it was the first to allow foreign credit cards. However, without rectifying the situation, I will not be using their services again, nor recommending them to other foreigners who are new to India.
        Aug 14, 2020
        Complaint marked as Resolved 
        Dear Ms. Owen:
        At the outset, regret the inconvenience caused to you. I am personally investigating the case to understand any lapse at our end.
        Thank you for sharing the booking details. Will share an update on your email address registered with us.
        Assure you the matter will be resolved to your satisfaction.

        Please do write to me for any assistance.

        Regards
        Geeta Eral
        Head- Customer Delight
        geeta.[protected]@makemytrip.com
        I want to add that after sending in a complaint with all documentation for my case, I was issued a full refund within a few days. Thanks Geeta!
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          [Resolved]

          Refund of cancelled ticket not recd
          i had booked two tickets of spicejet SG343 From Jp to Mu 18/08/09 in name of
          sunita bapna & Dr AJIT singh Bapna PNR No. O1YWDQ
          And REturn journey ticket o f Dr. Ajit Singh Bapna on 24/08/09 PNR No.ZZS5LW
          Dr bapna could not undertake the journey so we cancelled both tickets in his name
          the cancellation No is K1YDAV
          We have recd cacellation amount of one ticket only and inspite of talking to customer care i ahve not recd the amt for one ticket
          i booked the tickets through HDFC Credit Card
          pl look into the matter asmore than 2 moths have passed
          sunitabapna
          Read comments
          Aug 13, 2020
          Complaint marked as Resolved 

          Jet Airways — Refund of cancelled ticket not recd

          i had booked two tickets of spicejet SG343 From Jp to Mu 18/08/09 in name of
          sunita bapna & Dr AJIT singh Bapna PNR No. O1YWDQ
          And REturn journey ticket o f Dr. Ajit Singh Bapna on 24/08/09 PNR No.ZZS5LW
          Dr bapna could not undertake the journey so we cancelled both tickets in his name
          the cancellation No is K1YDAV
          We have recd cacellation amount of one ticket only and inspite of talking to customer care i ahve not recd the amt for one ticket
          i booked the tickets through HDFC Credit Card
          pl look into the matter asmore than 2 moths have passed
          sunitabapna
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            [Resolved]

            ################## NEVER FLIGHT TICKETS THRU MAKE MY TRIP ########################
            I did my International Flight Booking @ Dubai through MakeMyTrip for Dubai to Chennai on 13th Aug 2009 and made the payment through CC for My friend to fly on 16th Sep 2009. I had received an email from MakeMyTrip that the booking has been done successfully.

            My trip turned into a NIGHTMARE untill 14th Sep 2009 i didn't got my E ticket when I check with customer care they are confirming that your status is confirmed but they are not willing to send any e ticket. Finally i cancelled the ticket on 14th Sep 09 evening and requested to refund. Untill now 16th Oct 2009 I am keep on calling this bloody they are telling resoons like Servers are down, You will get 3 working days, Will check and one of our customer will call you all these noncense words from their mouth. But even after one month they are unable to get details from the PC. I dont konw when the will pay my money and when that 3 days will come in their life.

            I then tried calling MakeMyTrip to check the status with them but could not get anyone, no one picked up the phone!!!. THE

            I tried mailing my WORST EVER experience to the feedback email address available ([protected]@makemytrip.com) on the MakeMyTrip site but seems like the email sent to the feedback email address goes directly into the TRASH. I hope this e mail facility provided is for eye wash and to cheat others. None of the fellows working in MakeMyTrip got the time to check my complaint... So taking that into consideration I don't think we have ANYONE listening to such complaints at MakeMyTrip or to speak to a DISSATISFIED customer like me.
            Bookin through Make My Trip was a HELL and thats why i said you are trying to mix OIL with Water which is not possible at all.

            SO I SAY A BIG NOOOOOOOOOOOOO TO ANY KIND OF BOOKING THRU MAKE MY TRIP...
            Dheena
            Dubai,
            MakeMyTrip confirmation Number: FLTINT[protected]
            Aug 14, 2020
            Complaint marked as Resolved 
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              [Resolved]

              I booked a ticket on Makemytrip.com on 28th Sept 2009, due to their problem they cancelled the ticket on 30th sept. and I got the cancellation ref no on the same date on phone but I recieved the mail on 6th Oct 2009. In that mail the cancellation date was also mentationed ie 6th Oct. I am still wating for the refund. More surprise is that no one is answering my calls.
              I do not know what to do?
              Aug 14, 2020
              Complaint marked as Resolved 
              Hi,

              Here is my hotel booking id: NH[protected]..We have booked 3 superior rooms (Hotel Charing Cross, Ooty) through make mytrip. We were supposed to check in at 11-may-2013 at 12PM. I called them and informed we will check in between 5PM to 6PM. They said okay for it. When we were checking in at 5PM they said 3 superior rooms are not available, and they were ready to give 2 executive rooms instead. When we asked for the reason, they asked us to check with MakeMyTrip. which was really not fair. They didn't even provide extra beds. How can 3 couples get adjusted in 2 rooms. Our trip was completely spoiled.. We really couldn't do anything except agreeing for all their non sense conditions.

              When i wrote to makemytrip, they said they would refund the full amt.. It never happened..
              Here is the mail from makemytrip

              Dear Me. Venu,

              Thank you for contacting MakeMyTrip Customer Support.

              Your concern regarding Hotel not provided you Rooms as per not your itinerary. We validate the same with Hotel and as per conversation we are processing full refund to you for this booking as compensation. In case you need any other assistance, please reply to this email.

              Assuring you the best of our services always!

              It never happened.. After couple of days my booking status say "reconfirmed".. When i wrote to customer care again nobody is replying back..
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                [Resolved]

                Dear Sir/Madam

                I was made an air ticket booking on 07.10.2009 of through Make My Trip from Mumbai to delhi & Mumbai return and they are offer to RS 5588/= at the time of booking i was accept the offer & immediate made the payment of RS 5588/= for booked the sits in favor of my brother in law under the name of MR ISRAR BAIG vide Make My Trip Booking ID FLT [protected] dt: 07.10.2009 but till today i just received only DELHI TO MUMBAI (on 27.10.2009) ticket from them by IC 602 but still i m waiting about MUMBAI TO DELHI by IC 605 (on 20.10.2009) & i was made lots of calls to Make My Trip Toll Free NO:[protected] and booked my complaint on 08.10.2009 under the reference no: IN0910R0023114 & Officer was informed me on 08.10.2009 Max in next 24hours i'll get the mail of e- ticket but till now i cant get any reply phone or e.mail or Mumbai To Delhi ticket from them.

                Therefore, May I request to your good self please help me in this matter & manner.

                Awaiting for your favorable reply

                Thanks & Warm Regards
                Muneer Khan
                Aug 14, 2020
                Complaint marked as Resolved 
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                  [Resolved]

                  Dear Sir,
                  I need to go to Hyderabad on 4th October for my Exam which is conducted every year. But due to make my trip negligence and no support from Indigo I was unable to go to Hyderabad and i need to wait fro full one year to go for exam again. But of this their is huge financial and mental loss occur to me. Kindly arrange for compensation from the company , I can provide all the relevant document in this regard.

                  Jist of case:-
                  My self A Suresh Babu, booked one e ticket through my relative Mr Pankaj on 3rd October from Make My Trip. from Bangalore to Hyderabad Indigo 6E-351, Booking ID FLT[protected] Rs 6988.00. After one hour of booking when I had not received my e ticket i contact to customer service of make my trip about the same, but service executive told that some problem was their and she had esclated the my complain and i will received the e ticket with in an hour , and confirm that I can leave from Bellary to catch the flight next morning from Bangalore. Accordingly I left from Bellary and ask my relative Mr Pankaj to follow for the same as i will not be get in touch with them while traveling from Bus. Mr Pankaj call their custom care number from 10 pm to 7 am morning but it was always make him in Que and no executive attained his call. I can provide the telephone bill in this regard. He wait in IVR for more than 1 hour, I can show the bill.

                  About 7.30 am in the morning Mr Pankaj call to indigo airline help line number in turn they cancall with make my trip customer care and Mr Bhupendra executive at make my trip say sorry for the mistake and ask that he can't do any thing , since no seat was their in the flight I am not allow to board on the flight. Due to system error your ticket was booked but no E ticket was generated. And assure to arrange for something.

                  I try to get some help from indigo staff from airport but they simply refuse that in their database my ticket was not booked and their are no seats available so they can not do any thing. i try to contact other airline but either all are full or seats are available in evening flight which was of no use for me as my exam start at 2pm on 4th October.

                  Because of make my trip mistake i am unable to give my exam, and with their assurance I left from Bellary to Bangalore or would had taken bus from Bellary to Hyderabad.

                  I need strict action to be taken against these company and better compensation should be provided to me in this regard.

                  Also suggest where i can complain against them which cause waste of my entire year.

                  A SURESH BABU

                  [protected] - Pankaj
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  i need to please gerenate my id and password
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                    [Resolved]

                    I have very bad experience to share with you. I booked bus tickets on 25th Sep 09(Mumbai to Hyd in Neeta travels -BUS[protected]) and also on 4th Oct 09(Hyd to Mumbai in konduskar travels -BUS[protected]).

                    As known truth, bus fares were increased to almost double the amount on these two days due to dusera festival season. As I booked these tickets well before i got them for normal price using your site. I was very happy as I got the tickets with ease and at affordable prices.

                    But both the bus operators realised that fares got increased and cheated everyone who booked tickets well before at normal price by cancelling the old bookings and sold the same tickets at incresed price to others.

                    The bad thing was that it was informed to me just 2days before my journey dates, I had to re-plan and pay extra money to get the tickets.

                    Out of all these, Make my trip was helpless. They dont have any control on operators. My concern is that by seeing their reputation, we book the tickets and if they dont look into issues like this, whome we can ask for help. Operators were just simply asking us to check with make my trip.

                    My suggesion is please dont encourage the cheaters, research and provide only the genuine and good operators in your site.

                    After facing such a problem, I never think o[censored]sing make my trip for booking any kind of tickets. As I am out of my city and am a bachelor I have to go to my home town atleast once in a month.

                    You will loose a regular customers like me because of cheating operators. Please remember.
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      [Resolved]

                      I booked a flight ticket on 7th of september through makemytrip.com and i cancelled the same ticket on 8th of september because the travel date was 8th of september. When i am checking the refund status through makemytrip.com website, its showing that->Expected refund process completion date is Fri, 18 Sep '09, which is already over. Then also i awaited for 2-3 days, and then i called to customer care of makemytrip.com on 22nd, the person on phone said that he is updating the cancellation once again and i will get my refund amount within 3 days(48 hours). On 23rd of september i received a message as well as a e-mail and it's written that refund amount will be processed in next 10 business days, immediately i call to customer care of makemytrip.com and i asked the person that what is going on--> i said like yesterday(22nd september) when i call to customer care, the person said it will take 3-4 days and now this mail says something else.Then he said, sir it will take 3-4 working days and you will get your refunded amount.
                      Again i called on 24th then also the same story, that refund amount will be refunded to you within 3-4 days and i am updating the cancellation again. I had spended lots of money by calling these makemytrip.com people.
                      They are really harashing me like anything. I booked my ticket through my credit card on 7th of september and the ticket amount is already generated in this month statement and now i have to pay the whole ticket amount to my bank on or before 30th of september. I thought that it will take 10 days to get the refunded amount and i need not to pay the whole ticket amount to my bank.
                      And now if they will not refund my money back before 30th then i have to pay the whole ticket amount to my bank and its really a trouble for me. If i will not pay my ticket amount to my bank on or before 30th of september then i have to pay the interest for that amount and also it can affect my goodwill and my credit rating to bank which is not good for me because i am a very good customer to my bank, i make all my payments before the due date.

                      Booking Details :
                      MakeMyTrip Booking ID : FLT[protected]
                      Booking Date : Mon, 07 Sep '09
                      PNR : YZ44QG
                      Ref No : IN0909R0017851
                      Ticket Amount : Rs. 4,755
                      Cancellation Penalty : Rs. 1,250
                      Refund Amount : Rs. 3,505
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      I fully agree with you and I suggst that we should inform as many people to stop usign this website for booking . They are not refunding the amount for tickit which is cancelled by their mistake . It is more than two months now. And every time I calll them they are sayign that the refudnwill be processed.
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                        [Resolved]

                        On 6th sept, 2009 evening arround 9' o clock I was booking ticket for my brother in law
                        Mr. Hrishikesh Dewan for 07th Sept, 2009 morning 06:30 Go air flight from Mumbai to Bangalore and i gave email address for confirmation and e ticket delivery hrishikesh.[protected]@gmail.com and contact no. of my brother in law as [protected] to recieve confirmation SMS. after fulfilling all the formalities i did payment through My SBI account [protected] and checked for the same account online and found Rs 3064/- deducted for this booking however make my trip never sent any confirmation for the booking. till date i have send many querries through mail for which i have not recieved any convincing reply and also on there call center no. there is no one to reply to these querries.. I see my self duped of Rs 3064/- and trust i had on this site making my trip bookings. Please look in to the matter and help me get justice as a consumer.
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          [Resolved]

                          Sir, In actually I have to browse www.makemytrip.com for rail ticket booking today but i don't have got my ticket right now ,after that i just tried to Toll Free from all Major Operators[protected],Toll Free from BSNL & MTNL[protected] but neither take response nor help of any type i still tried to P.N.B. toll free no. to further details of my account which has reduce by of 350/- as cost of rail ticket booking and unable access this site because of deliver an error message "OOPS, an unknown error occurs". I was booking from Swatantrata S Exp. boarding at Ghazipur City to New Delhi on 20th Oct.2009.
                          So, please kindly take action against (this failure process, loose communication gap and money loss) on www.makemytrip.com. Please deliver positive response on my favor.
                          Thanking You!
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            [Resolved]

                            I Booked flight Jammu to Delhi on 16/09/2009. My Booking ID is FLT[protected], I was regularly contact with customer care nos on the booking day. they ask me ticket is not book for some technical error. and your amount will refound to you. in this regard they provide me a Ref. N. IN0909R0046314 talk with MR. HITESH, but till date no refound reflect in my acount.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            My wife Sheetal had her Makemytrip booking for Jet Airways on 03.11.2009 from Newark (U.S.) to Mumbai, which we canceled in last week of October directly with Jet upon advise of Makemytrip Tele-Executive. After I canceled the ticket, Makemytrip could not find my records in their Database to advise the refund process. They asked me to get the records from Jet Airways, which I did to co-operate with Makemytrip in order to make the process speedy. After supplying them information received from the jet, I got messages from their executives by emails (2 or 3 of them), from [protected]@makemytrip.com, that refund is in process.

                            After a while, Makemytrip suddenly stopped communicating from [protected]@makemytrip.com and their tele-executive say they can not trace my tickets or any records. I have used Makemytrip for some 7 India-U.S. tickets in last two years, still their behavior is very rude. They feel if they keep on avoiding
                            me, I will give up on money.

                            I want to file the suit for damages. I have all email communications as proof, in addition to cancellation proof from Jet airways.
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                              [Resolved]

                              I made an online return ticket booking under the ID FLT[protected] (amount Rs14398)on Sep17th at about 5.45 pm. Due to some ‘communication failure’ I wasn’t provided with any PNR number or status, neither did I receive a call from the customer care as promised on the website. This leaves me with no option to make any other booking as I don’t know if the current ticket is confirmed or not.

                              After repeated calls and speaking to numerous customer care excecutives till into late ours afermidnight and being promised that the matter will be looked into with utmost urngency, that our call will be returned in half an hour etc, noone called me to resolve the matter. I am writing this at this odd hour of the morning, not knowing if I will be able to board my flight at 10 am or be able to make an alternative booking.

                              I think this is extreme irresponsible behaviour on the part of not just customer care but also senior management which conveniently stays away from the scenes. Whom is a customer supposed to contact in such events? Your 24 hour customer care numbers are never picked up and customers are harassed by being put on hold for long hours and then the calls are cut only to be put to a new excecutive who asks for the entire story to be repeated n number of times.

                              I am on the verge of suffering heavy losses if I miss my flight and will take this matter up with utmost seriousness. Kindly respond to this with the urgency it warrants. I have made numerous hotel and flight bookings on Makemytrip and am enraged by the situation.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Hi,

                              I booked the ticket from cochin to bangalore and return. My money got deducted and no ticket.

                              I have sent 3 mails to customer service. Only getting an auto reply each time that it will be replied. 2 days gone but still no progress. Calling customer care only auto answering machine is replying. Don't know whether I will get the money back or no. This should be taken case if make my trip is planning to have a long term stand at market. Can any body pass me the number where I can contact the makeMyTrip members...


                              regards,
                              I am too a victim of the same problem, it has been 45 days long wait...now and I have not received the refund yet
                              Has any action been taken against MakeMyTrip...please respond
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                                [Resolved]

                                This mail is to bring to your kind attention the severe inconvenience suffered by me and my wife due to our flight bookings through Makemytrip.

                                We booked our travel through makemytrip - booking numbers are 3TU22B and 3TU22D.

                                The initial confusion was created due to the inadequate information on the E-ticket. The E-ticket referred to our flight as being an Emirates flight, whereas it was a Jet operated flight so we were shuttling between terminal A and C at the Mumbai airport.


                                It took about 30 mins to clarify this confusion, even your helpline people were confused about the status of the operating flight.

                                Further the authorities at the Mumbai airport told us that there was a mistake in the booking and that we would not be able to travel on that ticket.

                                They told us that there wasnt any booking for the eticket number for the 29th and the ticket number was showing as invalid on their system. I have attched a print out which the official from Mumbai gave us to prove that makemytrip had made a mistake in the booking which caused the delay due to which we missed the flight o Dubai.

                                The official from Jet had told us that he could arange for us to travel to Dubai on a jet ticket, if we could get the journey from Dubai to Boston confirmed from United.
                                I called on the makemytrip India number and they said they could not do anything for us and that there was a separate department handling this who would call us in a few hours. However, we were at the airport with no cellphone in India. They gave us a number for United Airlines in Mumbai which we called. However, no one answred those numbers.

                                Then, I called the makemytrip US number and talked to Malcolm, who was extremely unhelpful. He told us that there could not be anything done. We asked him if he could somehow arrange for a new ticket or at least put us on a different flight from Dubai to Boston so that we could avail the flight which Jet would provide to us to Dubai. But he said we will have to pay $1500 for each ticket again. He was extremely rude and said he could not help us at all.

                                Ultimately, we had to buy fresh tickets at the Bombay airport from Delta airlines. These tickets werent easy to get as well and we had to wait till everyone else checked in to know if there were seats available for us. We paid $690 per ticket.

                                I request makemytrip to reimburse the entire amount of 1400 of our tickets including overseas calls to makemytrip US office. Please get back to me as soon as you can with your answer.

                                Available documents to prove our case:

                                1. Document given by the official in Mumbai (which are missing eticket number and which cause the confusion)
                                2. Proof of purchase of fresh tickets from Delta
                                3. Transcript of the chat with a rep regarding this issue
                                4. Makemytrip ticket with misleading ticket information.
                                May 12, 2017
                                Complaint marked as Resolved 
                                Verified Support
                                Feb 01, 2010
                                MakeMyTrip India Customer Care's response
                                Dear Karthik,

                                With reference to your post above, kindly share your MakeMyTrip Booking ID or a contact number we can reach you at. You may email the details to [protected]@makemytrip.com.

                                Regards,

                                Devika Khosla

                                MakeMyTrip Care
                                Verified Support
                                Feb 02, 2010
                                MakeMyTrip India Customer Care's response
                                Dear Karthik,

                                Kindly note that your transaction was unsuccessful on the MakeMyTrip website. This means that no money was debited by MakeMyTrip from your account.

                                It is possible that your bank has blocked the amount but not deducted it from your account. In this case, the bank will auto-reverse the money to your account between 7 and 14 business days. For further follow up on this, you will need to contact your bank directly.

                                MakeMyTrip has not received any payment for your transaction.

                                Regards,

                                Devika Khosla

                                MakeMyTrip Care

                                Make My Trip — Inefficient Service

                                Hi

                                On 27th January 2010 I booked my onward and return journey ticket from Bangalore to Mantralayam road using makemytrip . After the payment of money, for booking of railway ticket, the tickets were not booked due to a some technical error on makemytrip end, but the amount for ticket was deducted from my bank account. I have been contacting them for last 5 days, they tell me to send my bank statement. Next day when I call them they say they have not received the mail or the bank statement should be in PDF format , etc . I have not received any sort of communication from them till date. What shoul I do
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                                  [Resolved]

                                  Hi my name is Kishore Jagyasi. I had booked my flight on 16th on makemytrip.com and I got this email in return

                                  Mr Kishore Jagyasi,

                                  Your payment has been processed. However, due to a communication error, the system was unable to confirm your reservation. Our customer care executive will call you within one hour on the phone number provided by you at the time of booking. If you would like to speak to our customer executive any time, kindly call[protected] and quote your MakeMyTrip Booking ID : FLT[protected]. We regret any inconvenience caused.

                                  Please find below your tentative itinerary.


                                  Team MakeMyTrip.com

                                  I have called the toll free number [protected] and three people have asisted me
                                  Nisha, Jaya and some guy name nimit or amit who cares, I was told that someone is going to call me and I am going to get an email and NO body, I mean no body is calling me back, this company is so [censored]ed up that some how they know the number I am calling from and I can't get through with the calls any more. I am really surprised that this company is considered good.
                                  and when I call them to book a new flight as international traveler " Oh there is someone answering my phone immediatly and then telling me that this department it different." I wish there was an office of this company where I live. I really would have made sure that there is lock by court unless they resolve my problem.

                                  this is the worst company "PLEASE DON'T USE THIS SITE AND DON'T DEAL WITH THIS COMPANY. THIS IS A FRIENDLY SUGGESTION. I WILL NEVER EVER DEAL WITH THEM EVEN IF THEY ARE GIVING TICKETS AWAY FREE"
                                  Aug 14, 2020
                                  Complaint marked as Resolved 

                                  Makemytrip.com — Worst service

                                  Bottom line comes first: Stay away from this crap.

                                  I booked. It went through entire process online. Gave me booking number, details and says in 30 minutes I will get confirmation. Hour, 2, 3, no confirmation. No support number works. Agents transfer at random. Language problem. Local offices clueless. Pathetic IVR. Can't take new bookings on phone. Never ending loop. What a day!!!!!

                                  Stay with your local agent.

                                  MakeMyTrip.com is a crap company. Stay way again.
                                  Dear Mr. Thakershi:

                                  At the outset, regret the inconvenience caused to you. We are investigating the issue and assure you the matter will be resolved to your satisfaction.
                                  Solicit your co-operation.


                                  Regards
                                  Geeta Eral
                                  Head- Customer Delight
                                  geeta.[protected]@makemytrip.com
                                  Ph: +91 [protected]
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                                    [Resolved]

                                    After going all the way to the payment screen with approximately Rs. 8000 for two tickets from Cochin to Bombay, I was billed Rs. 13,000. As I was in a hurry, I did not notice that. Only when I received the SMS did I realize the fraud activity. Even today, Kingfisher and makemytrip.com claim Rs. 8000 for two tickets. Referring it to customer service is useless as they claim that the amount was 13,000. I wonder how they are allowed to operate when they employ such bait-and-switch activities so blatantly. Polling the internet, it appears that this trend has been going on for 2-3 years now.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    I booked an trip air ticket on 3.2.2010 with booking ID of FLT[protected] for travel from Chennai to Kolkotta (IC 766) on 6th February 2010. The total charge was Rs.6033. However, my bank account was debited twice i.e. Rs.6033 + Rs.6033 for the same booking. I request you to kindly verify the above overcharging and credit back to my bank account No.[protected] for Rs.6033 immediately.

                                    Yours sincerely,

                                    P. Kumar
                                    I booked an trip air ticket on 3.2.2010 with booking ID of FLT[protected] for travel from Chennai to Kolkotta (IC 766) on 6th February 2010. The total charge was Rs.6033. However, my bank account was debited twice i.e. Rs.6033 + Rs.6033 for the same booking. I request you to kindly verify the above overcharging and credit back to my bank account No.[protected] for Rs.6033 immediately.
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                                      [Resolved]

                                      Dear sir,
                                      I have booked my flight from Kolkata to Bhubeneswar Booking ID FLT[protected] through Make My Trip Portal by paying Rs. 3, 032.

                                      I boarded the Jet lite flight but flight could not land at Bhubeneswar & had come back. No alternate arrangement was made & We have been told that Full Refund will be made through Make My Trip.

                                      I contacted Jet lite (Ms Roshni at Call Centre), who said that Make My Trip has to act.

                                      I made a complaint to Make My Trip where I contacted Mr Prashant Vadera who said to to submit the refund voucher in original through email, which was also submitted 2 months back.

                                      The Refund has not been released till date.

                                      Can this Web site help me..

                                      Regards

                                      L M Sanwal
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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