MakeMyTrip India Complaints & Reviews

Worst customer support i've ever imagined... It's like you are fighting for what is your's... I'm first time user and also last timer.. My suggestions for the customer who are going to use mmt is just don't use it... Paytm or other wallets are much much much more better than this #... I'm really pissed by mmt.. And yeah don't # ask me my details... I don't # want your help now...

My name is dr elaine rodrigues. Had booked my flight on 14th of jan from goa to bangalore and return on 16th jan from bangalore to goa. Was at the airport at 4pm as the flight was supposed to fly out at 7.15pm but till 9pm the flight hadnt taken off. So cancelled my flight. I have called your customer care at least 5 timesand written umpteen mails. Everytime i get a reply that someone will call back and no one does or an email reply that will be sorted. I got a refund of only 520 rupees instead of the 7422 as promised by your site as an email on cancellation!! And the last time your customer care operator tells me the flight was on time then why would the airlines give us food in the airport as compensation and why did the airlines official sign the airport books and help me leave the airport!! This is a rip off and i dont think i'd want to use your site ever again!!

Dear sir/madam,

We had booked one-way flight ticket from mumbai to melbourne for my brother mr. Kaushal shah (7 february 2018) for his further studies via makemytrip india (Online).

Booking id. Nn[protected]

The issue we faced after the booking was with regards to luggage allowance. Please allow me to elaborate the problem below.

02 january 2018: we booked the ticket of qantas airlines which mentioned luggage allowance for any passenger (Be it student or normal traveller) is 45kg.

The reason to book this airline was qantas has a scheme which states 'additional 5 kg' will be given from qantas if a student is travelling from mumbai to melbourne. This means my brother would have received (45kg as per mmt site which does not include student allowance + 5kg as committed by qantas).

05.01.2018: to ensure qantas has received our booking information, we decided to cross-check with regards to booking and raise a request to start procedure for additional 5kg for student allowance.

To our surprise, qantas stated no one can give 40kg to normal passenger flying. How did makemytrip give you 45kg upfront. Please cross check with them as we give only 40kg to normal passenger and rest you need to buy the luggage allowance. Though we did inform in the ticket it is already mentioned 45kg allowance.

05.01.2018:

Same day we immediately reached out to mmt customer care and they said they will look into and get back to us in 24 hours.

08.01.2018: we did a follow up call as it was 3 days and there was no response. They said give us 3 more days and we will get back to you.

10.01.2018: received a call from customer representative ms. Rachna jaiswal ([protected]@makemytrip.com) and informed this seems to be technical glitch and we will look into it. Meanwhile she emailed stating you may buy additional 5kg and raise a bill on us.

We requested this is a cumbersome process for a student at airport. It's better you do it on your own rather than making us do the running. Matter got escalated as this lady din't have enough decision power.

On 12.01.2018 received a call from another representative ms. Ritu sharma (Customer delight team) stating we understand the problem and since this has got escalated due to various problems at mmt's end let me get back to you with right solution and don't worry you will need not have to do anything.

I did mentioned to her i could have booked 40kg allowance srilankan flight as it was rs. 4500 cheaper. But we booked qantas as it had mentioned 45kg and luggage allowance was important to us.

On 18.01.2018: ritu reverted stating 45kg has been done from our end and revised ticket will be issued to you soon. (Note: till date we haven't received the revised ticket)

Again we decided to cross verify with revised ticket with qantas airlines and they said it is 45kg inclusive of student allowance. Whereas mmt said they will pay for 5kg which was a technical glitch.

As on today, qantas has processed 40kg + 5kg including student allowance due to which i am unable to claim 5kg student allowance. And mmt has denied to give 45kg as committed. This is a clear case of wrongly commitment and fraud on makemytrip's part as 45kg was committed to normal passenger on your website and no where it was mentioned it is including student allowance.

Moreover, i did call ritu today and she was very unprofessional, unethical in talking and was not ready to listen what i have been trying to explain. As soon as she completed her saying, she disconnected the call on the face. On calling her again, she choose to disconnect. Is this how the company treats customer? Is this really part of customer delight team? The behaviour and the tone on the last call was very rude which really hurt me as customer.

I really want someone to look into it as last 22 days from booking has been horrendous dealing with makemytrip and it's representative. I have attached all the required details for the initial scanning of the problem.

Makemytrip india (Online)
Agent assigned to handle booking complaint
1st: rachna jaiswal (Email id: [protected]@makemytrip.com)
2nd: ritu sharma (Email id: [protected]@makemytrip.com | mobile no. +91-[protected]

I have a company named as NIRMAL TEXIM PVT LTD.
i had booked hotel from mmtp and they charged me gst for all the bookings i made with references no as below-:

1. NH[protected]I PAID WITH GST: 4368INR)
2. NH[protected]I PAID WITH GST: 1392INR)
3. NH[protected]I PAID WITH GST: 1246INR)
4. DI1190538FN0W1 (I PAID WITH GST: 7237 INR)

the issue is mmtp they do not issue a gst invoice for the same where it should be specified gst amount for which they had charged me for the same.

i believe they are thief and want to eat gst money on their own and not issuing it to the client, i called them several times and their customer care representatives are confused.

before they said take that gst money from the hotelier and hotelier clearly denied that if mmtp is taking gst money then why would hotelier provide gst invoice to the customers which is fair from their end.

my question is if client is paying gst to mttp then why dont they give gst invoice specifying the amount on that.

secondly if a client forget to mention their company details and then the client give their detail by phone, so why they say that it cannot be added, if mmtp is a good company then the gst money they take from clients they have to give the invoice.

we are a corporate company and we take reimbursement of the gst invoice and mmtp is clearly stating with their behavior that they want to eat the gst money on their own.

i want a strict action against mmtp, so that in future they should have a lesson to not to cheat to any other client.

and we need our gst invoice from them on prior basis.

varun aggarwal
director
nirmal texim pvt ltd
[protected]

Tried Looting me by showing incorrect value in initial invoice and pending value in their website. No one bothered to call me but to

My booking ID - NL[protected]-B2C (reference complaint IDs[protected],[protected],[protected] and[protected] Guess what, I was promised on EMAIL COMMUNICATION that they will get back to me in 48 hours, but guess, they never reached out to me for the issue which i raised, they didnt bother to correct the issue, rather they called me for the money (which was 20K more than the original invoice, surprisingly i receive an email that since i didnt make the complete amount (which is 20K than as per original invoice )

Hi. I made a reservation to travel from banglore to cochin.

Bus details: bus operator pnr 23jqfncm booking id nu[protected]

The bus operator put me in bus and after 1 hrs of leaving starting pointthey said this is the wrong bus and dropped me on highway. I took uber and came back to agency and they said sorry, they cant do anything. I wasted around inr 700 for uber plus ticket charge of 2663. I need refund for this.

I sent email to makemytrip and they generated an automated email with a reference id[protected]. Stated will respond in 24 hrs. This was on jan 12th. Since then response for my reply emails.

Thanks in advance jimmy

I have booked return ticket from make my trip ticket was booked by spice jet pnr no. Was t5z1jy for sg194on 3rd december 2017 amd-del[protected] &sg193 on 06.12.2017 del-amd[protected] booking id is nf [protected] amount chargd was inr 3197. My booking was cancelled on 03.12.2017. On enquery from spice jet they said they refunded the whole amount it is pending with make my trip. Why my said amount is not refunded back till date please reply immediately.

On 10-th of january 2018 i have booked hotel at a non-refunadable rate in absolute hotel in paris. After contacting the hotel, they told me that mmt already contacted the hotel and the reservation is canceled by the hotel. The hotel staff explained to me that they work only with booking.com and expedia and never heard of mmt, and because they don't know you the reservation is canceled.
I wrote to mmt support with reference id:[[protected]] and ask what is going on? They told me not worry, everything will be ok and they will e-mail me. Nothing!!! Nobody contacted me. I called mmt callcenter. I have around 10 calls with them. Everytime they tell me that will e-mail me, and then nothing. This is awful, to have canceled reservation and you to contact the agent, i think it should be the opposite. I spoke numerous time with the hotel, the reception manager sebastian is very cooperative, he escaleted the case to the gm of the hotel, then to the members of the board of the hotel group that owns the hotel - https://www.maranathahotels.com/fr. they told me there is availability, but mmt didn't sent them any money.
The case is managed by aakash kori (Aakash. [protected]@makemytrip.com) from mmt. He also assures me that there will be no problem, but if there is a problem other hotel will be offered. But what a surprise, yesterday he wrote me that mmt canceles reservation to some operational issue and there is no suitable alternative to offer.
I'm sorry, but makemytrip lies me. The hotel is still available for the same dates (05-12 feb 2018), everyone can check - https://www.absolutehotelparis.com/en/.
The hotel is still available on mmt web site but for 6 nights (05-11 feb 2018). I talked again with aakash and informed him about the availability and also send him 3 alternative hotels with worst locations from mmt website.
I can't believe this is happening!
I want to confirm our booking as it was, or to be moved to alternative hotels!

Booked a bus ticket banglore to hyderabad for[protected] bus ticket svrh 82044 - svr 911a. Mmt booking id nu [protected]. By oversight mail i’d for sending the ticket is mentioned as jaiprakash. [protected]@yahoo.co.in instead of jaiprakash. [protected]@yahoo.com. On request svr sent the ticket to latter mail. I have booked a ticket for[protected]. I took all steps to call support, sent mail, tried unsuccessfully to the toll free numbers to cancel the ticket. I request you to cancel the ticket booked svr travels[protected]. Refund to the bank account.
Jaiprakash gopalpuri
[protected]

Pune to Bengaluru, Bengaluru to kochi Flight Indigo Airlines number- 6E-681, Indigo Airlines number- 6E-536, PNR- IIVY6E BOKING ID NF [protected] Boking Date[protected], Passenger name- Dattatray Khule + 8 Passenger Their Cancellation to The request sent was Date[protected] The He let us Cancel have to Passenger 9 All Cancellation RCA Please Rich (Stop).

I tried to book tickets two time but transaction was processed and the booking was failed still didn't received my refund i am travelling with my family need money in urgent basis please help me out to resolve as soon as possible booking id as follow - nr[protected]-nr[protected] no number to communicate to customer care all toll free number they say to launched the complaint online already done but did received my money and any response from make my trip this is really bad trust me guys never use this app this will # you in middle of your journey and you will wait when they are going to process your money... Complaint reference id[protected],[protected] please help me to resolve this issue i am stucked in between my journey need my money back contact number [protected]

Hello,

I did domestic booking with makemytrip with my family. As per govt rules they should provide the lta claim certificate. But they are just running their own rules (Not following govt rules) to provide the lta amount.
Booking id - nl[protected]
Phone - [protected].
Also logged complaint in makemytrip support. They closed the ticket without any information to customer.

Hello,

I have booked flight ticket from pune to jaipur for 19th january at 00:25 hrs . The money got deducted from my hdfc account but i haven’t got the e ticket . Customer care guys are not helping me . This is extremely unprofessional and rude . It was very bad experience. I would request everyone to never book ticket from make my trip . They are cheating customers .This is not the first time i am facing this issue with make my trip site . I never had such experience with any other site .
Mail id - [protected]@gmail.com
Phone number - [protected]

Dear sir,

As a frequent flier o[censored]phigh Airlines, I am extremely disappointed at my most recent experience with make my trip company.

I booked ticket form make my trip. from Ahmedabad to Delhi JETAIRWAY Flight. Date 05/01/2018. ticket price is Rs 1, 985 E-TICKET NO:589-[protected]. Booking ID NF[protected]. i also buy a ZERO Cancellation policy. which for if you want to cancel the ticket makemytrip will be refund me a full amount which i paid at time of buying a ticket. the ZERO Cancellation policy is Rs150.
i cancel the ticket four day befour the journey date but the make my trip company only refund me a Rs 265 instead of actual price Rs 1, 985. please take serious action against the makemytrip and help me out get my full refund amount
Thank you

Dear dir/mam,

With above reference i booked a ticket on 7th Jan-2018, for a hotel in Cochin, Kerala Rs. 2932, through Make My Trip App . My payment deducted successfully but ticket is not booked, already tried many time to Make My Trip regarding this issue via email and telephonic but they did not provide satisfied solution, even they did not take interest seriously about this case.
Already sent 4 to 4 email along with reminder but they are showing very lazy and not any single satisfaction confirmation mail apart from system generated mail.
4-days has gone completely but they did not provide a single response regarding the payment refund issue.
Please sir take this issue seriously and take action immediately.

Booked 2 rooms for 2 nights for 4 adults and an infant in a 4 * hotel in haridwar from 27.12.'17 and received very bad rooms with poor condition of towels, bedsheets etc. No hot water which was a necessary during chilling cold weather. Renovation in the hotel apart from road conditions and dumping of materials during night time. Unable to close windows. A totally unacceptable. Earlier than this 2 rooms for 2 nights in puri faced a similar situation and were promised refund which didn't happen in more than last one year. Booked a 5* hotel advertised by make my trip in udupi samanvay boutique but after checking in for 3 nights found out from hotel was classified as 3*.
Make my trip assurance is just a gimmick but in reality cheating.

I had imade a flight booking id nf[protected] on 5.09.2017 at 20:33:56 ist 2017 for an amount of rs. 6484 using the citi bank offer coupon code flynow which was supposed to give cashback of rs 1200 on minimum booking amount of rs 5000/-. The travel was made on 20.12.2017.
Till date i have not received the casback. When i inquired with citi bank they asked for the order id and later informed that the coupon code was not applied by me at the booking site. Then i raised a complaint with makemytrip ref id[protected], and they too gave me the reason that i has not applied the coupon code. Now, makemytrip or citibank did not provide any acknowledgement for coupon code except for the small flash on the screen in green colour which shows that the coupon code is applied and then the customer must proceed for payment.

Now that mmt has straightaway attributed the fault to me i donot have any proof to claim what i had applied for with clear conscience. I am sure other customers also search for the best offers available and then make their bookings. I followed the same principle but now that i am cheated, i advise all too go for the sites that have the least convenience fee instead of the such cashback offers as its all nothing but a scam to trap customers to spend their hard earned money.

Dear sirs,

I have sent the following msg. To you requesting you to cancel booking of one room and refund me the amount. I am sorry to inform you that i have still not received the amount to my credit.

Please send the refund without further delay.

Thanking you

Yours faithfully

A s lodha

We have booked 4 rooms for from 06.02.2018 to 08.02.2018 for the following couples:-
1. Mrs. Hemlata & mr. A s lodha
2. Mrs. Sudha & mr. Vijay goyal
3. Mrs. Indu & mr. R s kalani
4. Mrs. Asha & dr. J n daga
I would like to inform you that mrs. & dr. J n daga will not be able to come with us because mrs. Asha daga had lost her father few days back.

I will be happy if you can cancel the booking of mrs. Asha & dr. J n daga and refund the amount. The amount can be returned by rtgs in my bank account, details of which is as under:-

Name: a s lodha
Bank: state bank of india, personal banking branch, no.9, bazullah road, t. Nagar, chennai 600 017
Ifs code: sbin0004255
Account no. [protected]
Type of account: saving bank
Alternatively you can return the amount to my sbi credit card through which i have paid the amount.
I will be happy if you can transfer the amount at the earliest and send me the confirmation.

Thanking you

Yours faithfully

A s lodha

I have had booked a ticket for amd-bom and bom-amd for 25th of oct from makemytrip. The airline was goair. On reaching airport, i got to know my ticket has been cancelled by goair as it has not received the payment from makemytrip. Makemytrip had confirmed my booking and pnr was also allotted. On calling makemytrip, they apologized and they assured me full refund for the same ticket. I could not travel by goair then.

Till today, i have been trying to get the refund of 8891 rs. And whenever i call them, they repeat the same thing that it was a technical fault and it will take 72 hours from their side for processing the refund and nationalized bank will take 12 working days for crediting it to my bank account. This has happened 5 times with me.

For your reference, i have attached snapshot of the e-mail i received from makemytrip on 8-12-17. The attendant was not ready to mail only but she did when i forced her to do.

There is no option of communication except calling them. Even when you will visit their office in your city, they will just make you sit in a conference room and will get you a call connected to the same customer care.

Endless loop!

Pathetic service by makemytrip. Would never use it ever. Highly disappointed!

I ordered an outstation cab from mmt from chandigarh to delhi.
Upon arrival i told the driver that we will be getting off at two places in delhi rohini & rajouri, which he agreed on as we booked the cab for rajouri garden and rohini is just on the way as soon as you enter delhi.
During the course of journey the following events happened.

Date :27 dec 2017
Booking id : nc[protected]
Car details : pb11au9967 (Private number)

1. From the beginning he was talking n one phone and using the other phone to check his messages and other payments and all, despite of telling him so many times he refused to agree and aid if his calls are coming he will take them and he compromised the safety of all o[censored]s including two infants of 7 months each. He was also caught by chandigarh police for the same reason and also for jumping red light and he very cleverly again speeded despite the fact that police was chasing him in the car and he crossed chandigarh border and stopped the car and said to the police very confidently that he crossed the punjab signal and they should call the punjab police for the same and they left him and police told me to be careful with the guy.

2. Then he said on the way that he will stop the car either in karnal or at murthal and that to his decided places, i had to raise my voice at him and tell him that we will stop where we want and not where he gets commission and free food, then he forcibly agreed and when we stoped in karnal we told him to have food he said he won't have here and will stop again in murthal, then i told him he can have here what he wants and we won't stop in murthal, then again he made faces and said ok.

3. He also tried to avoid tolls in between and wanted to take long routes to avoid tolls and save money, i opposed the same as our booking was all inclusive of the tolls then why should he take long routes and in the dark time in cold evening when we have two infants with us again hampering our safety for his benefits. I had to literally be firm and said no to the same and then he went straight.

4. After we reached karnal (Mid way) we also noticed that the car we were in was a private number instead of a commercial number, which is a illegal offense and they can't be doing the same running a private car on a commercial booking.

5. As these things happened on the way after reaching delhi he said he will drop us only at one point which is not what we have decided and started screaming and our kids got scandalized of the situation and went num.
This is worst trip i have ever had in my life as the trip generally takes about 4 hrs and it took us 8hrs because of this driver and the way he was driving and talking over the phone and all that mentioned above.

I have narrated the same to the company as well with the reference id:[[protected]] and they have just said sorry and initiated a full refund, but apparently i want them to pay for the damages and harassment and mental torture caused to me and my family and to the kids who had to get down on the street but not to house as he refused to do the same and i had to arrange for the transport from rajouri garden to rohini and had take take all the stuff out on the street and then load again.
They will have to pay for doing an illegal offense of running a private car on a commercial booking.
They have to pay for compromising our safety with such drivers and pathetic vehicles.

I am attaching videos and pictures in support of all what i said here and would request you to get me justice and compensation for harassment and illegalities happened here.

My contact number is [protected]
Email is [protected]@yahoo.co.in