[Resolved]  MakeMyTrip India — Refund amount not received for cancelled flight

Dear Sir/Madam,
I am writing this letter to inquire about the refund status of the flight 6E 557 and PNR XM8G9D. I cancelled the flight on 8th September 2020 as the flight was delayed.I talked with the Indigo authorities at Kolkata airport and hence the cancellation was confirmed and initiation of refund process was started on the same day. However, I have not yet received the amount (3777/-).I have only received 150/- .I contacted the indigo customer care and they have said to contact you as they have already refunded the amount to your virtual id. I have attached documents for your reference.
Kindly do the needful as soon as possible.
Thanking you,
With regards
Ishika Saha
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Oct 24, 2020
Complaint marked as Resolved 
I have received my flight refund. I sent a mail to the following mail id [email protected], describing the reasons, how I cancelled the flight and mentioning the flight details. I attached the necessary documents. A reference id against my query was mailed to me.2-3 days later I received mail from [email protected] saying they are looking towards my query.I also received a call from 033 4417 3000. On that day itself I received the refund.
MakeMyTrip India customer support has been notified about the posted complaint.
Oct 20, 2020
Updated by Ishika Saha
Till now no action has been taken by Make my trip to solve the matter.I request them to look into the matter quickly so that I can get my refund which has been already processed by airlines and is now upto make my trip to refund the amount to me.
Oct 20, 2020
Updated by Ishika Saha
This is the proof that the airlines have agreed to refund the amount and the mail I have received from the airlines.I have also attached the status showing on make my trip app.Kindly do the needful as soon as possible as already 1month is gone.

Complaint comments 

Comments

Hi, may I know where you got the email address from? Could not find it anywhere
I have rescheduled the ticket from Mumbai to Washington DC(IAD)on 19.01.2021 in the name of Suresh K Sharma and Ratna Sharma but ticket we have not received . this is the Reference No.[protected] .
Please send my tickets
Hello !!! @makemytrip I have a complain regarding refund of cancelled ticket. I had booked flight ticket from Ranchi to Bhubaneswar with BOOKING ID NF[protected] for the date 05.05.2020, but due to extension of lockdown period at that time the flight was cancelled. On going through makemytrip app the refund status is shown as PROCESSED and it has been mentioned that Rs. 6, 318 has been processed in MakeMyTrip Wallet o[censored]ser [protected]@gnail.com. But the same is not being transferred to may account from which the transaction were made. In view of the above I request makemytrip to transfer my refund amount to the account. During the time of booking I had made a mistake in writing my gmail account as "[protected]@gnail.com" instead of [protected]@gmail.com".
Sir I not receive a refund of AI of Mumbai to Die of 18/05/2021 I m sending a cancellation letter of AI so please help and give my refund

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