MakeMyTrip India — Refund arrangements

I 'm advised to raise refund request from the singapore airline as the flights were cancelled by the airlines. I'm forwarding the email in conversation with singapore airlines. Kindly refer to the following and do the needful.

Dear team singapore airlines,

I'm writing to you to request a refund of my air ticket money as the flights were cancelled by your airlines due to global pandemic.

On 13th of july 2020, i'd purchased a flight ticket from makemytrip agency - from bangalore to hong kong via singapore by your airlines for the date 1st september 2020 at 23:05, booking id - nn[protected]Please refer to the attached file 1 for the invoice details). However, due to the covid-19 measure, the flights were cancelled as some of the terminals were closed by your airlines. The information regarding flight cancellation was notified to me on 12th august 2020 (See the attachment-2 below), which was late, just 15days ahead of my travel schedule.

It was really hard to reschedule my travel plan and arrange for another flight. As i'm a student pursuing my higher education, rebooking flight tickets and change of travel have incurred loss.

When i requested my travel partners makemytrip for refund (As the flights were cancelled by airlines and not by me), initially, my refund request was in process. However, i was asked to call your customer service to fasten the process (See the attachment 3 below).

Later, when i tried ringing singapore airlines customer services my calls were unanswered and an auto generated voice message suggested that 'our office is closed now, please call back next working day between 8:45 am and 4:45 pm'. This voice message is heard of any time and irrespective of the mentioned working hours, meaning to say it is set deliberately not to attend customers' calls.

When i again requested makemytrip customer services on 1st september 2020 they insisted me to rebook flights for the same travel route from your (Singapore) airlines but a refund option is not possible. This assertion from your airlines, without having a word or knowing the customer's needs is ruinous and is unacceptable.

I understand your airlines will keep my ticket open to rebook flights for next one year. But, it would be implausible for me to travel from india to hong kong within this one year period (13 th july 2020 to 12th july 2021). As i have joined phd courses in hong kong, within the 1st year of my study i can't travel back and considering covid-19 situation i shall not prefer to travel this year unless there is an emergency.

Thereby, i would appreciate it if you can consider refund of my flight ticket money (Rupees - 23728/-) or extended rebooking option deadline for one and a half year (That is, i can travel using the same ticket until 1 december 2021).

Kindly do the needful,

I'm looking forward to your reply resolving my complaint/request.

Many thanks,

Arpitha vasudevamurthy,
Hong kong presidential phd fellow,
Speech language and reading lab,
Division of speech and hearing science,
Faculty of education,
The university of hong kong.

Claim raised on: 14 aug 2020
Booking id: nn[protected]

Refund request received
Flight was cancelled by airline

Makemytrip raised a request with airline 14 aug 2020. Airline approves or rejects claim process refund if approved
14 aug 2020done in process latest by 28 sep - 13 oct
Refund claim

Bengaluru singapore
1 sep 2020
Flight was cancelled by airline
Status: response awaited from airline

Singapore hong kong
2 sep 2020
Flight was cancelled by airline
Status: response awaited from airline
Keep in mind
Full refund is applicable only if you have not taken any alternate flight by talking to the airline on the same pnr and the flight is found to be non operational. For faster refund, it is advisable to tell the airline to cancel and initiate a refund to makemytrip.


3 attachments

Del feedback
Attachments 4 sep 2020, 16:16 (16 hours ago)

Dear mam,

Hope to find you in the best of health.

We regret to inform you that the ticket validity cannot be extended beyond 01 year from the date of issue. You

Del feedback
4 sep 2020, 16:19 (16 hours ago)
To me

Sorry mam,

I forgot to advise you that our office is closed till further notice and we all are working from home thru emails only.

Regards

Priya gogia　

Sr. Reservations and ticketing agent　

Singapore airlines　

Unit no 514 a&b, time tower　

M. G. Road gurgaon 122002　

Haryana　

Tel :[protected]　

Email classified for internal use unless otherwise stated

Cid:image008. [protected]@01d67acd.54851320