This is with reference to my pending refund of ₹7786 related to Booking ID: GH[protected], for which I have been chasing your team since 8 April 2025.
Over the last three months, I have sent multiple emails, received vague, repetitive, and self-contradictory responses from over 10 different support executives. Yet, till date, there is no resolution, no senior contact, and no accountability — which is absolutely unacceptable from a company of your stature.
🔍 Here's a summary of the contradictory and negligent communication from your end:
✅ Initial Confirmation of Refund
9 April 2025 – Ginni Alagh:
“We are initiating the refund of your booking of INR 7786… kindly share invoice for reimbursement up to INR 7786.”
23 April 2025 – Muskan Jha:
“We have already raised your refund. It is pending from finance team.”
✅ These emails confirm the refund had been initiated and was simply awaiting finance approval.
❌ Repeated, Contradictory Delays – Despite Refund Already Being Initiated
22 May – Kumar Priyaranjan
3 June – Shubham Raj (template repeated twice)
5 June – Shubham Raj again
13 May – Junaid Akbar
16 May – Junaid Akbar
30 May – Ritik Shaw
All of the above said:
“Your case has been escalated to the relevant department… it will take 7 working days.”
⚠️ If the refund was already raised in April, why is the team still “checking” or “escalating” it in June? Your responses show zero internal communication, no ownership, and no process transparency.
🧾 False Promises of Follow-up
30 April – Arun Kumar
“Muskan Jha will contact you in 24–48 hours.” (No one did)
14 May – Anjali Singh:
“We’ve notified Muskan Jha to contact you.” (Still no contact)
14 May – Vishal Chandel:
“We will get back to you in 24–48 hrs.” (Never happened)
🚨 This is not just a delay. This is systemic failure:
Over 12 emails from your end repeating copy-pasted, contradictory language
No action, no calls, no written confirmation of refund status
No contact to a senior official or grievance officer despite multiple requests
No ownership or sense o[censored]rgency
🔴 I NOW DEMAND THE FOLLOWING IMMEDIATELY:
A written confirmation of whether the refund was raised on 9 April or not.
A clear, fixed timeline for when ₹7786 will be refunded to my account.
An official email and contact number of a senior escalation manager or grievance officer.
A formal written apology for the mental harassment, inconvenience, and miscommunication caused.
⏳ FINAL DEADLINE:
If I do not receive a satisfactory, clear response within 48 hours, I will proceed with the following actions:
File an official complaint with the National Consumer Helpline (NCH) and Ministry of Consumer Affairs (GoI)
Escalate the issue through social media (Twitter/X, LinkedIn, etc.), tagging your leadership
Submit complaints to review portals, media outlets, and travel grievance platforms
Consider filing a case with the Consumer Court under Section 12 of the Consumer Protection Act
Enough time, trust, and patience have already been given.
This is your last opportunity to resolve this amicably.
Sincerely,
Archit Jain
[protected]@yahoo.co.in
Was this information helpful?
Post your Comment