MakeMyTrip India — Refund not received after one month of applying for refund

Address: Tower B, DLF Building No. 5, DLF Cyber City, DLF Phase 2, Sector 24, Gurugram, Haryana 122002

Passenger name: Dean Ian Anthony lobo
PNR : NPISXU
Booking id: NN[protected]
E-ticket no:125-[protected]

I cancelled the above flight bookings on the 7th December 2021 (3 full days before the first flight from Toronto to LHR) by going on VIEW AND MANAGE BOOKING' on Make-my-Trip site, and clicking on CANCEL BOOKING'. I followed all relevant steps and instructions mentioned in the cancellation process on the Make-my-Trip site, during the cancellation.

Please note, I had not done the cancellation with the airline, British Airways. I cancelled my booking thru Make-My-Trip site only, as i booked my tickets thru Make-my-Trip. I asked for my refund on Rs 135260, less cancellation charge of Rs 61100 levied by British Airways and Rs 649 levied by Make-my-Trip, as was intimated also in the refund process on Make-my-Trip site.
On 27th Dec 21, i received a mail from Make-my-Trip that the AIRLINE has denied my refund request.

I demanded to speak on the phone to Mr Anil Bisht of Make-my-Trip with whom i was in contact thru mails ( i wrote at least 10 mails to him). I asked him to call me up on my mobile [protected], as it was impossible to get thru to make-my-trip on their toll free contact and other phone numbers. But Mr Anil Bisht, despite writing 3 mails to him asking him to urgently call me, has not contacted me.
It is one month now since i applied for refund from Make my Trip, but i have not got my refund, Make my Trip is silent and not informed me anything when i will receive my refund, and the amount of refund I am to receive after deduction of cancellation charges by British Airways and Make-my Trip. Mr Anil Bisht merely sends repeated mails saying the airline has denied my refund (Refer screenshot uploaded)
THRU THIS COMPLAINT I DEMAND FROM MAKE-MY-TRIP TO REVERT IMMEDIATELY AND LET ME KNOW WHEN I WILL GET MY REFUND OF RS 135260 – [RS 61100 (BA)+RS 649(MMT)] =RS 73, 511.
FAILING WHICH, I WILL PUT ALL THIS UP IN THE PRESS, AND ALSO TAKE MAKE-MY-TRIP TO COURT THRU THE CONSUMERS’ DISPUTE FORUM, WHICH PLEASE NOTE SERIOUSLY.
MY MOBILE IS [protected] IN CASE YOU WANT TO CONTACT ME.

BELOW IS COPY OF MAIL I RECEIVED FROM MAKE-MY-TRIP ABOUT REFFUND CLAIM DENIED(I HAD NOT CANCELLED THRU BRITISH AIRWAYS, I HAD NOT APPLIED FOR ANY FULL REFUND, I HAD DONE NORMAL CANCELLATION OF MY BOOKING THRU MAKE-MY-TRIP):

Refund claim declined
DEAN'S BA TKT 10 DEC21-15 JAN 22/BA DEC 21 TKTS CANCELLATION

MakeMyTrip
Mon, Dec 27, 2021, 7:34 PM (7 days ago)

to me


Claim Raised on: 07 Dec'21
Booking ID: NN[protected]

Refund claim declined
TICKET DIRECTLY CANCELLED WITH AIRLINE


Makemytrip raised
claim with Airline Airline approves or
rejects claim
07 DEC DONE 27 DEC REJECTED

DEAR CHRISTOPHER LOBO
With reference to your Toronto-Mumbai, Mumbai-Toronto flight (Booking ID NN[protected], we regret to inform that request for full refund has been denied by airline, with reason: Free date change is available for this ticket as per airline policy.

Refund Claim
Toronto Mumbai
10 Dec'21 - 11 Dec'21, BRITISH AIRWAYS

Ticket Directly Cancelled With Airline
Status: Claim rejected; no refund

Mumbai Toronto
15 Jan'22 - 15 Jan'22, BRITISH AIRWAYS

Ticket Directly Cancelled With Airline
Status: Claim rejected; no refund