MakeMyTrip India — Refund not received still even after Ive tried contacting makemytip in every way possible

On 13 july 2024, I tried to book 2 tickets from amritsar to jalandhar for 19 july 2024 on Asr Ndls express. bill was 705 ruppees and I paid it through google pay. as soon as I paid from the app, the tab closed and i did not get any email for booking confirmation so I knew th booking was unsuccessful. then i booked the tickets again and pain the same amount again and this time the seats were booked. but i did not receive any refund for the previous failed transaction. i received an email from makemytrip stating that the refund has been initiated, and then another stating that refund is successful and the refund should show up in the bank till 2 days. I am filing this complaint on 15 july 2024, and there hasn't been any refund so far. they don't even have a customer care executive to talk to, and my cancelled booking doesn't show up anywhere on the website.