[Resolved]  MakeMyTrip India — refusal to provide travel expense break up for claiming lta

Hi

I had a holiday package booking with make my trip (Booking id - nl[protected] and on request of break up of the travel charges for lta submission, the company is refusing to provide the same. Inspite of making a domestic trip thru flight, i am unable to claim my lta due to the denial of sharing proper travel invoice from make my trip. On talking to the customer care, they are very rude and are blatantly blaming the customer saying that you should have asked for these details before booking. There was no mention in the terms and conditions either that this will be non claimable for the lta. While the flight tickets have been booked with indigo, i am unable to understand why the details of flight ticket with fare cannot be shared with me for claiming my lta exemption. I also see multiple customers complaining of the same. I would expect makemytrip to resolve this issue asap.
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Mar 6, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jan 25, 2019
MakeMyTrip India Customer Care's response
Dear csamrutha

Greetings from MakeMyTrip

In reference to your complaint regarding booking invoice for your package booking, as advised to you by our concern team earlier that, the invoice with bifurcation of different components does not get generated at our end on automation. As per defined process, we can only provide you with the consolidated invoice which get generated by the system. We regret for all the inconvenience. Thank you for writing to us.

Regards,
Team-MakeMyTrip Care
 
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