[Resolved] MakeMyTrip India — require 24 hrs check out time

canant

from Aurangabad, Maharashtra

Nov 8, 2018

Address: Ahmedabad, Gujarat

Website: makemytrip.com

Dear sir,
Thanks for the reply, you have not solved my problem i want 24 hrs checkout time i. E."
I have booked room at hotel bharat palace bikaner for 22/02/2019 to 23/02/2019, i want to request you that kindly allow us for check out as 24 hrs as we will arrive at bikaner in the evening 19.00 hrs on 22/02/2019 so pl. Allow us check in as 19.00 hrs on 22/02/2019 & check out as 19.00 hrs on 23/02/2019.
My booking id is
Nh[protected]
Pnr
[protected]
You just asked hotel management & replied that it depends upon availability of rooms on the concern day, still there are about 4 months to go you should have convinced hotel management that how important your customer is (Prior to this if time permits you then pl. Go through my account & see how many bookings so far i did through makemytrip.com) you should be able to convince the hotel management & i am not asking any thing special its routine & can be done easily if you have that willingness. I am asking only 24 hrs 19.00 hrs t0 19.00 hrs, check out. Only saying your complaint is resolved & complaint is closed will not serve the purpose, you should satisfy customer.
I need positive response.
Regards,
Anant p. Choudhari

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Nov 26, 2018

Complaint marked as Resolved

I received refund amount back

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

MakeMyTrip India Customer Care's response Hi canant,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we do not have any control over the hotel policies.

Late check-in and checkout are totally in the hands of the hotelier. As requested by you we have already processed the full refund of the booking.

Assuring you best of our services.
Team-MakeMyTrip Care

Nov 20, 2018

Updated by canant DEAR SIR,
still I have not received my money back in my account already 12 days are over from cancellation & your reply of sending total money back to my account. PL. SEE BELOW MAILS .
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Subject
cancellation

Response By Email (Anuj Kumar) (15/11/2018 01.56 PM)
Dear Guest,

Greeting from MakeMyTrip...!!!

As you have a concern for the refund i would like to inform you it will take 5 working days to get the amount revert back into the account.

Regards
MakeMyTrip Team
Customer By Email (Anant Choudhari) (15/11/2018 06.15 AM)
Dear sir,
still I have not received my money back in my account., can you send me date & confirmation of money sent to my account back
Regards,
Anant Choudhari

On Thursday, 8 November, 2018, 3:56:22 PM IST, MakeMyTrip <[protected]@makemytrip.com> wrote:

Reference Number:[protected]

Dear Customer,
Our support executive has marked the below ticket as SOLVED.

Booking ID: NH[protected]
Issue Category: Cancellation
Issue Creation Date and Time: 08/11/2018 02.52 PM

Please let us know if we were able to resolve your problem.

Please let us know if we were able to resolve your problem.
Yes everything's good Yes, not happy with the resolution Issue not resolved yet!
Regards,
Team MakeMyTrip

Best Regards,
MakeMyTrip Team