MakeMyTrip India Complaints & Reviews

I made a booking on 8th of october through flipcart it take me to makemytrip portal and when i booked te ticket amoount was deducted from account 4693.00 as i get 600 instant discount as i was using sbi netbanking. I talked to makemy trip customer care executive name are rehan khan reference id:[[protected]], (Rajni kumari) reference id:[[protected]] nf[protected], everytime these people told me that you wait for 1 day and 2 day... Already i waited for 14 dyas
Mobile number [protected]
Email address: [protected]@gmail.com
Have all the mail proofs with me whatever the commited to me. Please take my case seriously almost 14 dyas paased still i didnt't got my refund.
Or should i go to consumerforum

Makemy trip and goibibo will by default attach an insurance policy when you buy a ticket on makemytrip website or goibibo website. I think it should not be checked by default. When customer needs to buy the travel insurance he/she should select it. Whenever i buy the ticket i have to contact makemytrip or goibibo to cancel the insurance. And it is tough to call makemytrip or goibibo because it takes long time to be on ivr and it just rings and rings and rings and if you are lucky than you might get a chance to speak to customer care to request them to cancel the insurance.

I had done a booking via makemytrip for a stay in gokarna at "sanskruti resorts" and paid an amount of inr 20, 060 for a stay of two days which included complimentary breakfast. On reaching the hotel i was given a dirty room which on multiple requests they cleaned and even after that the bed-sheets and blankets where dirty. The towels where wet and stained. I tried to raise the concern but no one responded. The breakfast was denied saying it is not included when i had shown them in the booking confirmation also. On ordering for food they do not deliver and just keep saying it will come. Also the staff was rude and ignorant. Felt like all money wasted and i want my money returned. They wasted my vacation like anything.

I have claimed for the refund of cancelled ticket from kathmandu to chennai bearing pnr of cfgdpg. I have cancelled the ticket on 23 july 2018. But still i didn't receive the refund amount.
After airline deduction of 3000 inr, rs. 7626 has been credited to your account related to this cancellation of ticket.
I kindly request you to refund the same at the earliest.

Dear all,

I am a makemytrip customer for last 4 years and have done several bookings till now. I need the refund or claim for the hotel booking which i have done in bali, indonesia last month.
It was informed that the hotel is a 4 star hotel at the time of booking but when i reached there to check in i found that it is a 2 star hotel.
My booking id is: nl[protected]

I have escalated this issue with the makemytrip executive on the same day (14 sep 2018). I have communicated through email and phone but i didnt get any proper response from your team. They were saying that it is a 4 star hotel. From the pictures i send, do you think it is a 4 star hotel???

I have moved to another hotel only because of the poor response from the make my trip. Also as i was with my family, it was not at all acceptable for me to stay in that hotel for that night.

Ayushi gupta from your team informed us at the time of booking that it is a 4 star hotel. Please see below the chat my brother has done at the time of booking.

“”” fri, 14 sep'18 - tue, 18 sep'18
Vishnu s: yes
Ayushi gupta: - private tour of barong kintamani in bali with indonesian lunch, with guide
- private tour of tanah lot at sunset, with guide
- watersport activities on shared transfers
- private tour of denpasar city in bali with guide
- private transfers: one way transfer from airport to hotel in sanur, kuta, jimbaran, nusa dua or seminyak with guide
- private transfers: one way transfer from hotel in sanur, kuta, jimbaran, nusa dua or seminyak to airport, with guide
- visa on arrival.
Ayushi gupta: kuta central park hotel bali
4*
Jl. Patih jelantik, kuta 80361 bali, indonesia, kuta,
1 room (S) standard room + 0 extra bed (S)
Check in - fri, 14 sep'18
Check out - tue, 18 sep'18
Vishnu s: ok
Ayushi gupta: total amount (Inclusive of all taxes)
105, 748 for 2 traveller (S)”””””

From the above chat, hope you understand that this is a clear case of cheating of the customer by providing wrong information at the time of hotel booking.

You have provided wrong information and service and response provided by the make my trip team on the same day (14 sep 2018) was very bad.

Please look into this very seriously and do the neccessary actions for the refund. If the hotel booking is not refundable, you have to provide me some vouchers or something which i can use for another booking.

Please look in to this seriously and take necessary action, otherwise i will bring this in to the public or social attention as this is clear case of cheating.

I had booked air tickets on 22/09/2018, of goair g8-584 from chandigarh to mumbai of 5th jan 2018 pnr no. Gc3gsk and booking no. Nf[protected] but the said flight cancelled by airline company but i haven't received the refund amount till date. Please look into the matter asap and please as note don't charge convenience fees for the same. U can contact me on [protected]

Hi,

I am writing with utmost disgust at the customer service provided by Makemytrip. I had made a booking (Payment reference - NH[protected]P01-MAKEMYTRIP COM) few days ago from your portal.
The amount got deducted from my bank A/C yet I received no booking ID or email confirmation.

Tried calling customer service many times but absolutely no response. The automated response machine asks to key in the Booking ID. How the hell are we supposed to key in an ID which we didn't receive in the first place??

Some action needs to be taken against such mismanagement.
I WANT MY MONEY BACK NOW!

FIX THIS!

A. HANS

I have pleased to inform you that from last some month i am using make my trip account and now i want to delete my accout but service provider didnt replay my calls and all
There is no customer policy and it used only for trips
Please do replay as early as possible
I just want to delete my make my trip account not more than than that because dont want to use this application

Mmt is really worst. They take your money and don't revert back. They had booked a hotel for us in pattaya. First thing the hotel was located in a area where all # were there. Second thing, the staff was very rude. The bell told my husband to pick up the luggage. No breakfast was given. The hotel room had outlets in it. The main door was locked on a single panel only. The towels provided to us were in torn condition. We left the hotel the very next day coz it was late night when we had checked in. We had clicked the pictures and at the same time complained to the representative of mmt shreya shetty. She said that she'll get back to us. Which she never does. Even before leaving the country also we had so many questions, but she has our complete money so now why to help the couple is the attitude which we got. From our pocket again my husband had to book another hotel for us coz i am pregnant. And couldn't withstand the surrounding. While leaving as well the hotel staff literally were shouting at us. Coz we only asked for them to call a taxi. The representative is definitely fit for nothing. Please don't book from mmt. Never
Thank you mmt for spoiling our holiday.

I was booking a ticket on make my trip from bangalore to jaipur on 17.07.2018 (Booking id nf[protected]) and the amount i. E. 7851.00 was debited 4 times from my account. I got my account credited 3 times (2 times on the same day and 1 time on 22.07.18) but 1 refund is still pending. I raised a complaint on make my trip regarding this issue but i didn't got the perfect solution. They are asking to contact the bank (Punjab national bank) and bank is asking to contact make my trip. It has been more than 3 months and i'm not getting any solution.

I have given application 2 times in my bank (Punjab national bank, johari bazar, jaipur 302003) but the bank officials are not responding to it.

I'm attaching a statement given by make my trip.
Please provide me a solution.

Booking ref no - nc[protected]

Booking was made on 18/10/2018, cab from jaipur to delhi. On the time of booking the time was selected 12.00 pm but when we contacted the driver he said he will come on 2.00pm. I was getting late as my flight was in the evening. I cancelled the booking as driver said and i received the text that the amount which will be refund is zero.
I want mmt to go through the matter and refund me the amount which they charged as advance for the booking.

I booked ticket from chennai to coimbatore yesterday in city travels. The amount got debited from my account but my ticket was not reserved. Could you please tell when the amount will be refunded. Booking date was today 10pm. I checked with the travels. They said ticket was not booked. Please refund my amount earlier. I thought online transaction is safe but no so. Better to avoid online transaction. If the page is not working properly better block the website until the issue get resolved. I had only less amount. Now i have to go and get amount from my friends. It would be better if you take appropriate action. And don't set a 350 word limit for complaint registration. It is waste. Already you took our money and now you are consuming our time also

I have booked a trip to andaman few days ago with booking id nl[protected]. I got a confirmation email that my trip has been booked for 3rd february 2019. However i did booking for 4th february. I called the mmt helpline at [protected] and they said issue would be resolved by their superiors and they will call me within 24 hours. I didn't receive any call from the authority. Please resolve my issue

I have booked hotel through makemytrip on via booking id as mentioned below on 09-10-18 and paid an amount of rs.19720 through my canara bank visa debit card and cancelled the booking on 11-10-18. Makemytrip have not credited the refund for cancellation amount to my bank account yet but when i raised a issue through their customer support vide reference id[protected] they closed the issue stating that my issue has been solved without crediting the refund to my account. Booking id : nh[protected]. Booking date: 09-10.2018. Cancellation date :[protected].

My wife an i booked a ticket through makemytrip for her to travel from sf, california, to bangalore. The schedule date was aug 15th, 2018. However, due to change in plans, we postponed her travel date to oct 8th, 2018. Since we booked through makemytrip, we had to call them for the date change.

The date change was confirmed and we were sent the itinerary (Although we had to spend a lot for the date change). I was told that it will cost me rs. 31, 000. Since we did not have a choice, we agreed, and i paid the amount. It simply makes sense to get an invoice for the amount paid. We have been asking for the invoice for eternity now, and still do not have an invoice for the amount paid.

Makemytrip has a ridiculous scheme of crediting customer online wallet with rs.100 for every hour delay in responding to a complaint. But wait, there's a catch - maximum amount credited = rs. 1000, and the best part - the amount has to be used within a month! Ridiculous!!

Anyways, it's been 1000+ hours, and still no sign of invoice. We are now sensing that we may have been conned. We feel that makemytrip erroneously charged us rs. 31, 000 for the date change, and now they have no where to hide because we "asked" for the invoice for the amount that we paid. Request a fair judgement. If i have been robbed, then only a refund makes sense.

I have been following up with mmt for the last one month for a refund or to keep the booking open at hotel bangkok palace and we will avail it in 3 to 6 months since my father had undergone a brain tumor surgery. My dad passed away 30 september 2018. Death certificate has been submitted. I am only given to hear that mmt will call in 24-48 hrs but no revert

I had booked a flight to paris from hyderabad through makemytrip india in the name of my spouse mrs arunima mukherjee. The booking was done on october 03, 2018. The booking id was nn[protected]. The flight details were
18/10/2018 : hyderabad - mumbai : flight number 9w 392
19/10/2018 : mumbai - paris : flight number 9w 4947
01/11/2018 : paris - mumbai : af 218
02/11/2018: mumbai-hyderabad : af 6918

Later i had to cancel the booking. Makemytrip promised to refund me rs 38186. Copy if the email it sent to me is attached. Instead makemytrip refunded me rs 37106 (Copy attached).

I request a complete promised refund from makemytrip india. The difference amount of rs 1080 should be credited to my account. I do not want the difference amount to be reflected in makemytrip wallet.

My bus driver tell me to get down at sancheti stop only though my destination stop was at paud road pune. As reason was that i was alone coustomer. It was so irritating at morning. I was in lot trouble. If you can not satisfy our need why you people give spot name on app.. I want my refund back. That bus driver was also not coperative. Bad service. Make my trip. I was having trust on u. Details of booking
Online go travels
J date 14/10/2018
Nashik to pune
Bus name devkrupa
Bus no mh 23 w 4104
Driver no [protected]
Plz call driver

Hello,

I am really frustrated by calling customer care but your ivr system is not recognizing my booking reference. This cancellation happened more than week but still amount has not credited to my account.

Dear mr jain - your indigo pnr is qcmi9c - 6e 383/472 18nov amdhyd/hydrpr[protected]/[protected].

Ph [protected]

Would you plsse call me immediately to sort out this issue?

Br,

Chhaya jain.

Date of incident 13 oct 18
Sunny rajkhowa
Sir/madame i have tried to booked a hotel in shirdi in hotel malhar palace from 15 oct to 17 oct 18. Each time i tried to pay the money online it was showing some problem but when i called up the hotel they said that room has been booked in my name but no message came in my mobile about the booking and the only messages came is the money has been deducted from my account that also 4 times