MakeMyTrip India Complaints & Reviews

We booked package with make my trip as
Nl[protected] // pax *8 // dubai // 11-oct-2018

They didn't issued visa of one person out of 8 i:e vinod kumar s3029118
Now our flight missed and rest one family of four could not visit dubai
After wards they are not responding rather asked very cleverly cancellation charges, to which first we didn't understood then written thru email that how can you do this, their sales person preeti started terrifying my kidz that we will face consequences if you written complaint on this. Really bad attitude of all staff member including mr ankit their visa expert
Please help us

My mobile number is[protected]Vinod kumar)

My feedback rating is *terrible*

*reasons-*

*1.* we booked standard room and we were given delux room saying that there us some work going on in standard room.
And in that room a. C was not working at all
We complain so many times and they just sent waiters to crosscheck.
Later in the late evening, it was told to me by a manager that it person is not available and therefore you can shift to the room next to you.
Our whole time got wasted in packing and unpacking and at around 9.45pm we went downstairs and asked reception to arrange a auto or cab for us for market. And he said he cannot do that because nothing is available at this time.

After giving us assurity that we will arrange it for you. And then with no option left, we decided to have dinner in san lawrence and it was 10.15 pm and the waiter said order fast our kitchen is closing..

We ordered asap and got tasteless food with no substance in it. There was no sauces, no curd, nothing.

And when i ask waiter he said - *all our items have been shifted to other branch of san lawrence and you cannot get anything*

This is the way we are been treated??

*2.* same night we called room service for bisleri water and we are been told that sorry our department closes at 11pm and there is no water.

*no water was given to us that night, and i called makemytrip and spoke to ms. Swadeep and she assured me to call me back in 5 min after she takes out some resolution, but i did not receive any call from her.*
(We were without water that whole night)

*3.* the next day, waiter came in the evening to provide us with tea and told us in an rude way that today we are closing out kitchen at 9.30 pm only, so if anything come before that.
My husband asked him why so?
He replied saying - *there is only 3 rooms that are filed today and the whole villa is empty*

I mean, seriously???
Because the whole villa is empty, they will close off the kitchen so soon? Knowing that the place is so isolated that we cannot even go out for dinner without cab or auto and no ola, uber works there.

*4.* same day at night electricity was cut atlease 5 times and for long span of 1 hr and other time for 30 min and 40 min and more.
Whole night this was occurring and our sleep was disturbed badly.

Next day, i called reception and asked the lady, why it was happening like that?

*she replied - mam, there was a problem with generator yesterday night. Its a machine, problem occurs and we cannot help it.*

And later after telling her that this is first in a lifetime experience she said we are sorry for that.

I mean seriously right??

All these things happened and on the top of that we cant even complaint?

*i urge makemytrip to take some serious action in this matter because this is utterly unacceptable and totally disturbing experience with villa san lawrence & makemytrip.*

We trust makemytrip, but this incident has put on me a lot of doubts in mind

Regards
Bhavnish kaur

Hello!
My complaint is regarding this domestic flight booking made via Make my trip mobile app on October 6th2018, booking ID-NF[protected].
Actually, the previous day l had already made the flight bookings through Make my trip app, and just before l made the payment, the fares increased by around 2000 Rs. So, the next day, l just wanted to check whether this would happen again, l had no intention of making another booking. But, to my utter shock, when l clicked on the proceed with payment link after entering only my SBI debit card number, expecting to get the one time password page, l suddenly get this message saying my booking is confirmed. I was totally aghast. The total booking amount for two people was 28478 Rs.
I immediately called up the bank people and blocked my card because l didn't know what to do.The customer care team at SBI had asked me to complain at Make my trip since it was not the bank's fault. The customer care team at the bank have also initiated an enquiry regarding this, since this is unauthorised payment using my debit card.I have had really bad experiences with Make my trip Customer care team in the past. If l was to cancel the tickets, l would lose close to 12000 bucks.Anyway, l lodged a complaint with Make my trip immediately, ref number[protected]. This was around 10:30 am on 6/10/18. They assured me that they would arrange a call back within 24 hrs, and nobody has bothered to call up till now. Today morning they sent me a mail saying complaint resolved, no mention whatsoever of as to how they have resolved it. Neither have they cancelled the flight tickets nor have they issued any refund. I again called them up, and they have asked me to wait for another 24 hrs. But, knowing very well from my previous experiences how well their Customer care team works, l am afraid that it is not going to be an easy task to get a full refund from them.
Hence, l am approaching your team to help me out of this situation. I am tired of waiting for the Make my trip Customer care people to give me a call back. I have already contacted them umpteen number of times, only to be given false reassurances. All l want is a full refund of 28478 Rs. This is causing me a lot of distress. Really hoping that your team will help me out.
Sincerely,
Dr Manisha

I have a confirmed booking for 7 pax to singapore this week. 100% payment paid as per policy, received all confirmation vouchers (Air ticket, hotel booking and land transportation). While my final confirmation was received on 26th sep on 4th oct i get a call from delhi office stating the hotel i requested for is not available. On questioning the same, he agreed to put me in a higher category room. On 8th oct i again receive a call stating no rooms available in my preferred hotel. What is surprising is all this while i have been receiving emails with hotel vouchers saying booking confirmed.in parallel, i have directly approached the hotel in singapore and received a confirmation that rooms are available this morning. I am really not sure what the goo[censored]p is but this a a mental torture. I am travelling with children (3 rooms in total) and 3 days prior to travel i have to go through all this. Till now i do not have any resolution.

The booking was confirmed basis the hotel availability and 100% payment also made against the same. I do not wish to change my hotel preference. Mmt should take care of the goo[censored]p and give me upgraded rooms which are still available at the hotel.

Scandalous masterminds, conspicuous and blatant liars, have never ever come across such heedless and delusive management who have won record entitlements for deceiving innocent customers...

Fraudulent kingpins are those team managements & so called duplicitous customer delight managers who are showing up the extremes of professional handicapy besides reluctancy in delivering their own commitments & watching lethargically the whole insensitive situation of extreme trust deficit & choking of all sorts of reliability and beliefs established since ages altogether...

You guys should be ashamed of yourselves for failing to deliver even after the passage of 2 & half months altogether, indicating a clear irresponsibllity, what have you guys been doing all through the course???

You should be kicked out from your designated posts because of failing to execute your job responsibility which was supposed to be your prime focus, your highest authority should take stern notice of such reckless attitude & rather deploy some responsibile and customer oriented management who should possess apt professional capability and potential to maintain brand stature and reputation & handle any challanging situation with utmost wit & broader vision to avoid any sort of comprise or brand name disfiguration...

It you are thinking i am going to spare you for traumatising me since last 75 days, you are absolutely wrong...

Enough of your misleadings and fake commitments now...

You dubois managers are going to pay for misleading and beguiling me..

You cheating masterminds are going to pay for every trouble in have encountered..

You are definitely going to compensate for the lost i bore in boucing my 3 loan emi's just because of your fake commitments resulting in banking trouble...

You are going to be answerable before the consumer forum where your duplicitcity will be flashed out and a stern action executed alongside a hefty compensation againt your fraudulent & dubois act which has severely affected me professionally as well as financially...

All relevant confirmatory documents would be produced before the forum to initiate legal proceedings..

Good luck swindling engineers...

You are all scandalous unprofessionals, conspicuous and blatant liars, have never ever come across such heedless and delusive management who have won dubois entitlements for deceiving their reliable customers...

Most disguised are those team managements & so called duplicitous customer delight managers who are showing up the extremes of handicapy by tampering with their own recorded commitments & watching the choking of all sorts of trust and beliefs bridged between a customer with their naked eyes...

You guys should be ashamed of yourselves for failing to deliver even after the passage of 2 & half months altogether, indicating a clear irresponsibllity, you should be kicked out from your designated posts cuz of failing to execute your job responsibilities, better should be some responsibile and customer oriented management be deployed who should have capability and potential to maintain the brand stature and reputation under any given circumstances which is severely disfigured for now due your reckless attitude...

It you are thinking i am going to keep quiet, you are absolutely wrong...

Enough of your misleadings and fake commitments now...

You disguised managers are going to pay for misleading and beguiling me..
You cheating masterminds are going to pay for befooling me..
You are definitely going to compensate for the lost i bore in boucing my 3 consumer durable emi's just because of your fake commitments...

You are going to be answerable before the consumer forum where your duplicitcity will be flashed out and a stern action executed alongside a hefty compensation againt the fraudulent & dubois act... All relevant confirmatory documents would be shared with the forum to initiate legal proceedings..

This has reference to e-ticket for booking id : nf[protected]. I had paid rs. 399 for seat booking for jet-airways flight 9w468 from chennai to mumbai pnr no. Cvnoav. I was also allotted seat no. 16 d. However as per jet airways since you did not pay on time seat was allotted to someone.

I request you to refund me rs. 399

Pl confirm.

Prakash kunte

Have been trying to reach mmt for a change of booking and details on the same. However, all calls are being transferred to ivr which is ultimately leading to no support.

The calls are not getting transferred to the right executive.
Also, in the ivr, the method for issue resolution is not correct. It leads to nothing.

Would request that the calls should get diverted to their executives after maximum 1 min.

I have cancelled a booking with makemytrip (Mmt) and they promised me refund within 12 hours. However, it has been 347 hours since and there is no processing from their end. Despite multiple follow ups, i have been only told to wait and every time im told that the same is under process. The same is pure violation of all terms and conditions as well as harassment of the consumer. Since, im helpless, mmt is harassing me and not processing my refund. I have received written approvals from mmt regarding processing of refund within 24 hours, but even the same has not been receieved. Hence, this complaint.

Hi,

I booked a ticket today i. E. 7th oct 18, where the passenger names were selected for myself and my wife, but while booking, it took automatically my father's name (Saved in the app as i booked a ticket for him earlier) in place of my name. I have raised an amendment request to mmt but not sure if it's going to happen.
My request:
Since most of the people are booking tickets through apps, there are always possibilities of mistake in terms of names as the app automatically saves the names for which we have booked tickets earlier and it is only a one click selection. Therefore, while booking a ticket, the confirmation request should appear at least twice with the important informations like name and dates and baggage wt since these cannot be easily changed and for all three of these we need to cancel ticket if any mistake happens.
Moreover, i do not think that changing a name should be a big issue as we need to provide valid ids during departure.

My booking i'd: nf[protected]
Booking date: 7th oct 2018.
Booking time : 7:30 evening

Please take this concern seriously and help me in changing the name as it is not intentionally done from my side and it's a mistake of the app.

I am a regular customer of mmt and i will loose out hard earned money if i have to cancel the ticket.

Regards,
Abhijit mukherjee

On 16/9/18 flight ticket for indigo from rajamahendravaram to mumbai booked, due to connectivity (Net) problem amount debited twice two tickets generated for same persons same flite, same day i. E 20/11/18 17.05 hrs. Indigo cancelled one ticket on 16/9/18 and initiated for refund of rs1718/-on16/9/18 rs6000/-on23/9/18. Pl arrange for refund of amount to my account. Regards sivababu. V[protected], [protected] mail sivababu. [protected]@gmail.com

Hi,
Today i booked the cab from make my trip site from pune to nashik for 8th nov 2018.. I gave all details paid later it showed ur booking is confirm but with blank id and other details.. I did not get any confirmation mail nor i am not sure whether booking is really confirm.. Can u check for the name rahul kale if there is any booking made and confirm me assp. Very disappointed with your online booking service..

Dear sir
The enclosed confirmed ticket was cancelled and according to indigo authorities, the refund was sent to you (Make my trip) in the first week of september 2018. However till date no amount was received.

May i request you to kindly refund the total amount of rs 6722/- to my s b i credit card immediately.

Booking details :
Booking reference: vhz6kt
Status date of booking payment status
Confirmed 02aug18 approved
Indigo passenger (S)
Check-in now flight status
1. Mr ramadas geddada 2. Ms rajeshwari geddada
Indigo flight (S)
Date from (Terminal) departs flight number
(Aircraft type) check-in/ bag drop closes to (Terminal) arrives via
23sep18 thiruvananthapuram (T1) 09:30 6e 6361 (A320) 08:45 hyderabad 11:15

Pl confirm the status to my mail id : [protected]@yahoo.com
Mobile no : [protected]

G. Ramadas

Dear sir/ma'm,

On booking hotel on 28-09-18 in favour of agarwal store with gstin no.18abipa4275e3zt on make my trip, no gst bill was issued to us. Also, on making a call to customer care, they denied of issuing any kind of gst bill against it.
For reference, please check the details below:

Booking id:nh[protected]
Pnr: [protected]
E-mail id:[protected]@gmail.com

Kindly clarify us the issue against gst bill at the earliest.

I booked a flight ticket from MMT a month back. Since yesterday, I was trying to reschedule the same flight and even the amount got deducted from my account. But, because o[censored]nknown reasons the flight was not rescheduled (no updates on MMT App about rescheduling). This has happen twice now.
So, I raised a refund request for rescheduling failure and moved to Indigo website to reschedule my flight.
From there I was able to reschedule...

Dear sir/Madam,

I am Deepak Musthyala has booked the ticket of ( Mr Sukumar Bandreddi make my trip ref no: IN1804B5S4669206, E ticket no 176-[protected] and pnr FWCASB) reference no for which i have received immediate confirmation and i was charged INR 4, 23, 426.00 but to my surprise in the invoice i have received the ticket rate shows only INR 3, 64, 874-/- and to report the same i have called Customer care of make my trip and registered a complaint with number[protected], the problem was not solved and . Mean while i again received the mail asking to me pay additional amount of INR 2816.00 which i have payed immediately to avoid the risk of ticket cancellation. they are not responding me regarding this issue iam scared. if they are cancel my ticket so that i cancelled the ticket and i booked the ticket again in out side. i have faced many troubles with makemytrip and also i have losed huge amount to book new ticket. PLEASE HELP ME

THANKING YOU...

Regards
Deepak Musthyala
+91 [protected]
mail: [protected]@gmail.com
Hyderabad, Telangana

Tried cancelling the upcoming round flights with makemy trip (Booking id - nf[protected]) from kolkata to bangalore and bangalore-bhubaneshwar-kolkata on 2nd december and 19th january respectively. But could not because they are not responding to my phone calls to sort the matter out. Even the refund amount is not being shared with me and there is a lot of discrepancy in the amount. Customer care numbers are non responsive even the e mails are worthless. Please help to sort this out.

The maintenance in vihas inn is very bad. They supply the food from outside with excess amount. The breakfast is complementary but they only supply 2 pieces of idli and one bodra. They not at all give tea in breakfast. The hotel authority only supply milk tea in a small cup with a charge of rs 30/. There is no other options of other kind of tea. It is not possible for us to go outside each time to take breakfast, lunch and dinner. So it is my request please omit vihas inn from your hotel list of tirupati as early as possible. Thanking you....

Deeply hurt by mmt team to cancel my booking for the hotel stay in kulalampur ramada without any information to me and took full amount in advance i was stuck in the middle of the night in a new place and was charged again by the hotel in the morning i was told that the mmt never gave any cancellation fee to the hotel and gave me the mail requesting cancellation of the booking which was done without information i request to give make my trip a fitting reply to further avoid indian tourist any further greveince. Kindly let me know in this regard at [protected] nikhil kareer

Hi,

I have booked hotel in shimla. Check in date is 29 Sep 18 and Check Out date is 2 Oct 18, Total Amount paid to hotel is 17886. But 28 early morning some my close relative is unexpected death.Incase I will call to makemytrip and spoke to MMT person . I request to change my dates and MMT Person change my dates . but i have planned 1 month early so i will decided to that i go to shimla same dates (e.g. 29 Sep 18) again i will call MMT and change my dates again. But in afternoon, before death ceremony my cousin brother health is very critical and he is hospitalized urgently and doctor said he is critical suitation. then decided i will not come tomoorow morning . then i will call to MMT customer care and share my genuine problem but he/she not supporting and said i wil try but no response. and MMT executive said to call, your dates change is possble but you have extra payment paid to MMT Approx 12400 . i have already paid to MMT 17886 . But i am a middle class family . 4 star hotel for 3 days is 10, 000 Per Day not possible for me. 29 Sep 18 morning hotel call to me and said which time you reached shimla and i informed to hotel my problems then hotel member AMIT said i try to change the dates. i will call to amit at 1 PM at 29 Sep 18 and he said i will try, same i will again call 8 PM then Amit shif is OFF . again i will call to amit at 30 Sep 18 and amit said you call to Owner mobile no- [protected] . call to owner but owner is so mannerless he said call to MMT. MMT saidcall to hotel and Hotel said call to MMT. So i have followed their instruction and waste my whole day . Finally i decided to go to shimla on dated 30-Sep-2018, but when i informed to MMTl they clearly denied to provide the room which i have already booked thru MMT and paid complete amount.After that when i called to hotle but they did not picked my call. Hotel and MMT GUNDAGARDI is now ON. so don't use Makemytrip or not booked hotel in Shimla Kufri (Hotel The Twin Towers).

Regards
Harmeet Singh
[protected]