Dear Team,
I am writing regarding my bus booking from Hyderabad to Allahabad on 24th January 2025, with Booking ID NU[protected]. Unfortunately, I received a regret message via WhatsApp from Dhanunjaya Travels stating that my journey was canceled due to a vehicle breakdown.
Here are the details of the message:
Dear Passenger,
😔 We regret to inform you that, Due to vehicle breakdown your journey on 24/01/2025 is cancelled with Dhanunjaya Travels.
Service Number: DT-Hyd-Ayodhya
Regards,
Dhanunjaya Travels
Further, when I contacted the bus operator on their provided number, my calls went unanswered, and I did not receive any communication from them.
To address this, I filed a claim for a refund on your platform, as the cancellation was entirely the operator's fault. However, I was extremely disappointed to see that my claim was closed without resolution. Your response mentioned that the operator denied canceling the bus, which directly contradicts the message I received from them.
I have attached all relevant screenshots and proof for your reference, including:
The cancellation message from Dhanunjaya Travels
My attempts to contact them, which went unanswered
This cancellation caused me great inconvenience, as I had to make an urgent alternate booking, incurring additional expenses. Since the cancellation was not initiated by me, I strongly request a full refund of my booking amount.
If my issue is not resolved promptly, I may be forced to escalate this matter to higher authorities. I hope for your kind understanding and quick resolution.
Let me know if any further information required.
Looking forward to your response.
Kind regards,
Amrita Jena
Sunil Kumar
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