MakeMyTrip India — Visa Complaint About "Visa Status - Visa On Track Card"

Address: MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I have filed my 60-day single entry visa for United Arab Emirates through MMT on 17th March 2025 and the website mentions that it will be filed on 19th March 2025. But today is[protected] and the status is still not changed. The documentation requirement includes my scanned copies of my passport first page and last page + my passport size colored photo + my hotel booking confirmation + my return ticket and I have uploaded everything on the website. I have contacted the customer support team over the phone which is given on the website which is [protected]. I made a call on around 9:30 in the morning on 20th March but the executive I was connected too clearly denies they don't handle visa queries and she don't even have number for visa customer care for makemytrip. She told me to check on the website even though I clearly mentioned that the website has given this number and I can't see any specific number related to visa. My travel date is 13th April and I have booked my flights and everything and right now I'm so tensed about visa situation and money paid to MakeMyTrip.