[Resolved] MakeMyTrip India — Zero cancellation product - makemytrip is selling fake product

swagata12345

from Mumbai, Maharashtra

Address:	400093
Website:	www.makemytrip.com

I purchased zero cancellation option from makemytrip while booking my flight from kolkata-bom 15th april. I have not been given invoice for 399rs paid for this service. (Payment 4549/-; invoice - 4150/-).

Subsequently, this ticket was cancelled through customer care. Although i was confirmed that the offer shall be honoured, the same is not being done. The deductions for cancellation are as per standard booking. As per the terms of zero cancellation product i should have received rs4150/- as refund; instead only rs 1375/- received.

My subsequent communications are not being responded by makemytrip.

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Jun 5, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

MakeMyTrip India Customer Care's response Dear Swagata,

Greetings from MakeMyTrip!!

We are sorry to read about the issue, In reference to your complaint regarding the refund for failed Id.
As we have checked and found that full refund of INR 1, 375/- on 26-Mar-17 and rest refund of INR 2, 775/- on 14-Apr-17 with RRN numbers#[protected] &[protected].
Hence we request you to check with your respective bank for the same and do let us know once the refund received by you.
Assuring Best Services.
Regards
Team-MakeMyTripCare.