MakeMyTrip India — zero refund on cancellation of travel packages due to coronavirus

Address:

New Delhi, Delhi

Sir, i have booked tour packages to bali Indonesia through make mytrip portal. The flight and hotel including airport pickup drop was included in the package. This package was booked by me in the month of December 2019. The booking id alloted to me was NL[protected]. MMT provided me the flight of Air Asia which was tranziting through kaula lampur. There was a halt of almost 6 hours in Malaysia. Since the out break of caronavirus it was not safe for me and my family to tranzit though the infected location of Malaysia airport. So i have cancelled my tour like many other people.
Although it was mentioned during the booking that booking was nonrefundable, but on the humanity ground company should have refunded me some amount after leavy of some penalty. However company has shown no mercy and forfitted all the amount ( Rs 73000) which i had paid during the time of booking. The snapshot of the email sent by MMT is placed below.
The matter is submitted for your kind intervation and judgement.

Reference No.[protected] : NL[protected] $ Booking cancellation
Dear Sir/Ma'am

Greetings From Make My Trip!!!

Thank you So Much For Booking With Us, Your Confirmed Booking I.D is NL[protected]

As we discussed and go ahead from your end on call, your booking has been cancelled and charges will be as per the standard cancellation policy ( No Refund)

Please feel free to revert back to same mail in case you have any query or concern

Regards
Amit Chakraverty
Customer Relationship Officer
Ph:[protected] || EXTN :2556

Other email sent by MMT is as below

MMT BOOKING ID NL[protected]
Hi Manoj Ramchandra,
Your Holiday booking is confirmed and package details and voucher are attached.
booking
square SUMMARY + ITINERARY + VOUCHERS
PLEASE CLICK ON VIEW DETAILS TO CHECK YOUR ITINERARY. WE SHALL RESEND YOU YOUR VOUCHERS 3 DAYS BEFORE YOUR TRAVEL DATE AS WELL, WHICH YOU CAN THEN PRINT OUT.
VIEW DETAILS
square HOLIDAY SUPER SAVER BALI (4N)
DEPARTURE CITY
Kolkata

DEPARTURE DATE
03 Mar 2020
Tuesday
ARRIVAL DATE
08 Mar 2020
Sunday
square TRAVELERS 2 ADULTS|1 CHILD
Kindly verify that names of all travellers match the names on the official photo ID that will be used during travel e.g. Passport/PAN Card etc.
PRIMARY
Mr. Manoj
EMAIL [protected]@gmail.com
PHONE [protected]
Male
AGE 40 YEARS | ADULT

Ms. Nabanita
Female
AGE 34 YEARS | ADULT

Mr. Raunak
Male

EXPIRES ON 17 Jul 2023
square VISA
- Visa is on arrival and free of cost. Please carry 2 passport size photographs and a copy of your e-ticket & hotel voucher.
square PAYMENT DETAILS
Component Cost
Package Price Rs 78, 449
Total discounts Rs 7, 553
Net package Price Rs 70, 896
GST (5%) Rs 3, 545
Total package price Rs 74, 441
Payment Made: Credit Card Rs 555
Payment Made: Credit Card Rs 73, 887
PENDING PAYMENT Rs -1
Payments made by Cash or Cheque usually takes 3 business days to reflect.
Disclaimer: The above payment schedule may change in case there are non-refundable services present in you booking or for other reasons. The payment policy may change without and prior notice. The customer shall be liable to pay as per applicable charges. However, MakeMyTrip with notify you of the change.
square UPDATE HOLIDAY DETAILS
You can visit My Account in order to modify details of your package, provide feedback/complaints and or cancel your booking. MY ACCOUNT
Cancellation Policy
Cancellation any time after making the 1st payment instalment till the 2nd payment date:
The entire amount paid as 1st payment instalment (deposit) would be non-refundable.
Cancellation after 2nd payment instalment and before 3rd or final payment date:
The total amount that was due at the 2nd payment instalment as per your payment schedule would be non-refundable; anything that you have paid over and above this amount would be refundable.
Cancellation after 3rd or final payment date:
The full amount paid by you would be non-refundable.