Address: | Bangalore |
Website: | Marrow.com |
I have been a marrow pro user for 3 years,
Spent 60000 on the app the last time I registered.
I have :
1. Never violated their privacy policy
2. Never shared my account with another person.
I am the only person who used the app through my account.
3. Never recorded their videos
Despite this, my access was revoked today.
I have sent them an email asking for the cause, because I haven't used marrow regularly in the past 15 days, owing to university exams going on.
I use marrow from two devices only. My phone and my tablet.
And that is it.
I didn't take any screenshots of videos,
The only time I took screenshots was of my marks in the tests/my scores in the question Bank.
I cannot sign in, cannot access the app in any way, and I have 7 months left.
Legal team automated email explicitly asked me to NOT contact their customer service.
I'm awaiting an email from them.
This is very frustrating.
Please help.
Was this information helpful?
How long did they take to resolve the issue? I’m facing the same problem, and it’s my first day of Marrow subscription! And I have NOT violated any of their policies.