Marrow Complaints & Reviews

I am a medical student in Bulgaria from the UK. I have been using Marrow for the past few months and not had any problem. I had 2 iPads and usually use Marrow on both. I got a notification saying " my account was blocked because its used on many devices". First of all, no one has heard about Marrow in Bulgaria. Only Indian students find it helpful as the syllabus is very different to ours. They want me to sign an agreement stating I will never share my account details and make a random person buy the Marrow subscription. This makes no sense to me as I was the one using my account. You are allowed to install Marrow on 2 devices. This is unacceptable and extremely unfair. It is infuriating how they are making me ask someone else to buy their account. No one knows about Marrow and it does not follow our syllabus. I came across it online and purchased it as the explanation was good. This is unfair and I would like you to take action. I want my account resumed or a full refund.

I had purchased 1 year plan for NEET-PG at 33000 INR in February 2022. In about a month they blocked my account citing KYC verification issue. I have provided them with appropriate documents but they have not contacted me after that (and they said they would be replying within 24 hours). I was new to the subscription and not well versed about how the things go by in Marrow. But it seems they are not ready to accept even a single mistake from...

My account has been blocked claiming invalid identification proof
Having uploaded my college iCard, they marked it invalid and suspended the account.
Please unblock my account as soon as possible since my exams are near...

They blocked my marrow account due to KYC verification problem.. I uploaded the the copy of college id long back.. Still they
Blocked my account.. Saying that the id is invalid... I emailed them my Adhar card as well.. Still no response... I still have the subscription for 6 more months and i have my exams next week I realy need to study from the app.. They can't just block the account without giving any warning notifications or call...

I have been a marrow pro user for 3 years,
Spent 60000 on the app the last time I registered.

I have :
1. Never violated their privacy policy
2. Never shared my account with another person.
I am the only person who used the app through my account.
3. Never recorded their videos

Despite this, my access was revoked today.
I have sent them an email asking for the cause,...

I was using marrow on my laptop and suddenly it says my account has been suspended...i had paif 40000 rs for it and exams are nearing..its very much bothering...please do help..

My account got suspended after I used in an emulator because I wanted to see in a big screen I didn’t receive any warnings they just suspended my account I mailed legal support team they didn’t reply I paid 49000 for it now I I’m in fear

My marrow account has been blocked and marrow legal team just provides their mail to contact to which they reply 12-15hrs latet, inspite of agreeing to all their terms and repeated mails they are not able to even understand the simple difference between an undergraduate and postgraduate student and the difference between NEET PG and NEET SS plans nor are tgey providing the contact no of a person who is atleast aware of marrows own subscription plans.

My friend's Marrow account is suspended as she had some hardware issue in tablet, so she used it in mobile. The account got suspended. In return the legal team contacted her saying that to write a letter and making them to buy a 6 months subscription plan of Plan C.

Marrow is doing indirect sales through students suspending their accounts.
Please look into the matter, its a very critical issue. I have attached screenshot for reference. How could edtech company do sales like this??

My friend's Marrow account is suspended as she had some hardware issue in tablet, so she used it in mobile. The account got suspended. In return the legal team contacted her saying that to write a letter and making them to buy a 6 months subscription plan of Plan C.

Marrow is doing indirect sales through students suspending their accounts.
Please look into the matter, its a very critical issue.

My marrow account has been suspended on[protected] .i have tried to login to my marrow account using my laptop since then i am not able to open my marrow app in my mobile .my one and only source for studying for exams is marrow. and my exams are approaching .i am preparing for a competitive exam. even one day is too precious .i want to my account to be unblocked as soon as possible so that i can prepare for my exam .so kindly look into this and try to solve my problem very soon

Marrow educational app
Blocked my account due to kyc verification failure they didn’t even notify me about it my account id alakamvikasaicloud.com

I am a marrow plan c user.i subscribed marrow on january 2022 for upcoming fmge exam which is in june..but on 28th my account got suspended unexpectedly.i contacted Marrow team multiple times.They said me to wait.first they said me that, wait for 48-72 hrs..but its been more than a week i couldnt open my account..i mailed them with my id, i called to the helpline number..but they are not giving me the correct solution ..always telling me to wait.. I don’t have any other source to study..only depending on marrow..but they are not responding .I didn’t even start my preparation..whenever I contact Marrow team, they are saying they don’t know..

I purchased 18 months of plan c subscription from marrow for 43500 rupees which I had to earn by literally spilling blood and sweat. I complied to there every whim by uploading my MCI registration certificate and college id multiple times. They didn't specify me to upload my adhar. Now just after 9 days of inception of my 18 month account, they blocked me permanently. My entire preparation for neet and ini cet depends on marrow as i trusted them. But they stabbed me in the heart with this. This is very barbaric and I hope my account to be unblocked at the earliest as my future hangs in balance.

My account got blocked and i tried contacting almost all the people i could from their company and they responded *once* and said my kyc verification was pending.
Fine i did that, send my details and everything, but still! It’s still blocked!!
Why did i pay 61k for this?
I expected a faster and more prompt response.
I’ve got so many exams coming up and i needed this resource and now even that’s not here.
Please revert my account, my verification is done!

My account got suspended today.. & i don't even know what is the reason.. i don't know what & where it's gone wrong with my account.. please kindly help me regarding unblocking my account. I have neet pg next month.. & i have to read.. other wise I'm gonna lose everything.. it's really crucial time for me.. please help me..

My marrow account got blocked today without any prior notice. Kindly help me in resolving this issue at the earliest.

As I uploaded my aadhar details correctly, repeatedly it is showing KYC verification failed and they blocked my account. Please solve this problem...

See my screen shot...
This is what they done after i spent 32 thousands rs...
Nkw how can is read and attend my marrow account????

I purchased marrow online learning app this month and I don't opened it for week and yesterday i opened it and it's blocked..
They also not respond my email
I spent 32 thousands rs for this...

It’s day 4 and I still don’t have access to my account which is valid till june’22. Exam is in one month. Regardless of sending many emails no reply received. Utterly shocking no response. Really shocking! Not cool, not expected from MARROWS.

My account is blocked. 2 days back I purchased plan c for an entire year. And now I cant open it.

Me account has been blocked due to incomplete verification of KYC verification and so I have provided them with my Aadhar card but I haven’t received any details from them.
So may I please know when will my account get unblocked.

I had been using my marrow account from april 2021 and accidentally I opened my account in two devices and they blocked my account
Resolve this issue !

I purchased a educational course of Rs 51, 500 on 18 Jan, 2022 and accidently I used the app on my two phones simultaneously n the marrow app blocked my account without giving any warning and my all Rs 51, 500 has gone

I wanted to transfer my marrow account to another individual cause I wasn't using it anymore so I contacted marrow support team regarding that they said they will help me through it and since I am a Foreign Medical Graduate and I wanted to transfer my account to my friend who is an Indian Medical Graduate, marrow said they cannot transfer the account that way and i said ok and I said I will continue using the account and they suddenly blocked me and I have mailed them already several times explaining the situation but they are not unblocking my account.

Please unblock my account orkindly return my money because it only being a 15days I paid for this. I will rectify my verification please accept my request

Hi My account was blocked today . Because I Switched from my phone to my tablet . And they are saying it is because of account sharing. like common. All i did was not Logout before logging into the tab. And I have an Exam Tomorrow. I have sent them an email regarding this And I don't know why this happend to me at this particular time please help

My marrow account had suddenly blocked on 29th December 2021. They mailed me that I have misused the account by account sharing. Although I had been using multiple multimedia devices but I haven't shared my ID and password with anyone. I have clarified this thing to them through mail 5 days back. But after multiple requests for response, they have not responded me since then . I have left with no other option but to lodge a complaint as I'm losing my precious time.

My account was blocked without any notice or warning then I contacted the legal marrow support, they told me that we can fix this but on 2 conditions .I fulfilled both the conditions but still they didn't unblocked by account.