[Resolved]  Marrow — Account suspended because I used it on my laptop!

Address: Marrow 393, Second Cross, Dollars Colony JP Nagar 4th Phase, Bangalore, Pin 560078 India
Website: www.marrow.com

I installed the application on my phone first around 2 weeks ago and ordered my edition 6 notes for neet pg

I received my notes today on 12 October 20222.

I installed BlueStacks on my windows laptop so that i can start lectures on a bigger screen.

As soon as I log in my account got suspended.

What did I do wrong?

Or am I not allowed to use marrow account on BlueStacks or windows?

How do i correct it and gain back my account.

I told the same thing to the legal marrow team but they haven't responded once.
I have sent 3 emails since the incident and haven't received single update from there side.
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Oct 13, 2022
Complaint marked as Resolved 
They contacted me within 24 hours and we resolved the issue within an hour and I regained access to my account. It was my mistake to run it on BlueStacks as it's an emulator but I don't have any other means to watch it on a bigger screen. Well small screen as of now.
 
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    Marrow 393, Second Cross, Dollars Colony JP Nagar 4th Phase, Bangalore, Pin 560078 India
    India
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