Marrow — My marrow account has been permanently suspended without any notice

Address: Bangalore, India
Website: www.marrow.com

I am a marrow plan c user, last renewed my plan on 24th August 2024 and valid upto 25th may 2025 for rupees 26, 999 only. Today my marrow account is showing a pop up claiming that my account has been suspended permanently. There was no prior notice and I have no idea what went wrong (if at all anything) from my side. I have neither shared my account nor tried to take any screen shot, I am not using a rooting or jailbroken device as per my best knowledge( it's my new phone I am using since july 2024), nor am I using a emulator. I have my INICET Exam on November 10th and just 15 days before the exam this mental harrasment without any explanation or notice is unacceptable. Kindly look into the matter as soon as possible.
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Oct 26, 2024
Updated by TanishaManna
I have e mailed the legal team of marrow all I got was an automated reply saying they may respond within 24 hours.
 
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    Bangalore, India
    India
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