[Resolved]  Maruti Suzuki — AC grill black coating wipped off during service

Address:

Thrissur, Kerala

Dear Sir I Am a lawyer practising at Thrissur District. I had a good track record in using Maruti Cars since I had a 2010 model Zen estillo with me. I bought a Swift LDI in the month of June, 2014 from Sai Service, Thrissur. ITs registration no. is KL-8/BD 4214. with engine no. D13A0488429 and chasis no. MA3FHEB1S00666133EE. Its 3rd service took on 15th or 16th of October, 2014. After servicing when the vehicle was delivered to me on late night I could not inspect the vehicle very thoroughly. When I inspected the vehicle very next day I found that front AC grill was rubbed with some external object and the black coating of the said grill wipped off and it become white on some parts. When I made complaint to the Said Service Thrissur, The responded its a matter that occured by my negligence. But subsequently they took my complaint in record and unfortunately afterwards refused to rectify the AC Grill complaint. Not even a single official from said Service Except on service adviser and sale team leader discussed with me about by complaint. Sai Service Service wing took the matter very evasivley, and they did not called me to talk about the complaint. Very evasive and irresponsible attitude I experienced from the side of Said Service in rectifying the complaint. The said AC grill was tampered due to the irresponsible use of external objects during the service and its s the sole responsibility of Sai Service to Rectify the complaint but unfortunately they don't. Said Acts from the side of Sai Service will cause to defame the goodwill of Maruti among the middle class costumers. Hence I humbly request your goodself to peruse the photo and go through the complaint and may order for necessary steps for replacing the said AC grill with genuine one. Thanking You ADV. Sujesh.K